Uncompassionate, unsupportive and not good communication at front desk
I had booked for 3 nights and I had an emergency after arriving at the hotel, we had booked 2 rooms. Spoke to the person at front desk, he said ok, contact Expedia as that’s who we booked it with and if they cancel it then it’s ok. So we spoke to Expedia and they accepted and agreed. Next morning we tried to check out and was told we cannot cancel. We still have to pay. I am still in process of fighting this but dealing with a medical issue that was the emergency reason that we had to leave.