The hotel was both practical and spotless, with excellent communication throughout our stay. The staff were incredibly helpful. While the room we chose was the smallest available and felt a bit cramped, our overall experience was still very positive and enjoyable.

A pasos de la estación Victoria

Pros: - Location: It is a few steps away from the Gloucester Road metro station, which has access to three different lines that take you to a lot of the major tourist spots in London, including the airport. There are plenty of museums, restaurants and shopping in the vicinity or just a few blocks away (10 min walk). Bus stop is nearby. - Neighborhood: The architecture is fascinating. Hotel is on a busy street, but is still relatively calm. - Room Service: The cleaning staff switched out the towels, did the bed and took out the trash everyday. Although, I’m not sure if the carpet was vacuumed frequently. The staff was also very nice the few times that I interacted with them. They reminded me about my Expedia perks. Cons: - Conditions of the hotel: The outside was well-maintained. The first floor looked like it was recently remodeled. But, as soon as you step onto the other floors, you’ll notice how narrow the halls are and the uneven floors. When I got to my room, I immediately wanted to leave. It was the smallest room I had ever stayed in. The carpet had stains all over it. There was a huge gap between the floor and the bottom of the door, so you could hear everything going on in the hallway. The bed was super rigid, but the pillows were ultra soft. I could not sleep at all. The bathroom is also tiny. You need to use your key card to turn on the lights. One morning, around 5:30 am, the fire alarm (false alarm) went off for almost 20 mins. Room was not that of 4-star hotel.