Reading Museum and Town Hall Tours

First night, I was given room (in the annex) with non-functioning aircon. Fortunately they pass me a small stand fan. They changed my room the next day and it was all good

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

We have stayed here before and the location is amazing and the exterior and architecture is gorgeous. The terrace is a beautiful spot for a meal or drinks. This stay it was hot (91F) and the air conditioning went out in the first night. No windows are able to open. I asked at 8:30am and was told it was being fixed. We came in from the day at 5 and went to the room where housekeeping had opened the drapes to full sun and the room was baking. I went to the front desk because our phone didn’t work and asked again and was told they would check into it. The halls and lobby were cool. We went to dinner and came back at 9 and it was still blowing hot air. I had to go back down and ask to be moved, which unfortunately meant we had to start packing up when we were ready for bed. This was poor hospitality and service as they never got back to me about the problem I just had to keep returning to the front desk. We were moved to a smaller room although it had a better view.