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Opiniones de Hilton Mystic

3.5 out of 5
Hilton Mystic
20 Coogan Blvd, Mystic, CT

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 543 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 121 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 52 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1001 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jackie

Se hospedó 4 noches en octubre de 2022

10/10 Excelente

Kariluz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en marzo de 2022
Respuesta de Johan, el 14 mar. 2022
Thanks!!

2/10 Terrible

Hairon

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me robaron de la habitación y nadie se hizo respon
Me fue mal súper mal todo iba bien hasta que me hicieron un robo en la habitación y nadie se hizo responde !! Fui a la recepción y nadie me dijo qué pasó con mi speaker y mi cadena ! Por eso no recomiendo este hotel
Se hospedó 2 noches en junio de 2020
Respuesta de Johan, el 14 oct. 2020
Thanks for the review.

10/10 Excelente

Hairon

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2020
Respuesta de Johan, el 26 jun. 2020
Thank you very much, glad you enjoyed your stay!

2/10 Terrible

Maripn

Requested a room through you guys for handicap room there was no room Couldn’t take a shower. Wasn’t able to get my wheelchair through the bathroom door When i booked i said I was disabled and requested a wheelchair accessible room. Bad experience. Told the Front desk at Hotel and they told me to tell you guys.
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine, el 22 may. 2024
We truly appreciate your feedback and want to sincerely apologize that our guest room did not meet your expectations.

10/10 Excelente

Danyelle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean. Close the the aquarium and lots of food options around.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 22 may. 2024
Thank you for the review!

10/10 Excelente

Nalin

Viaje familiar
Le gustó: Condiciones de la propiedad
Excellent hotel, location, friendly staff, super clean room.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine, el 22 may. 2024
Thank you for the review!

8/10 Bueno

Elaine

It was pleasant the people very friendly the hotel was nice and clean.
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine, el 22 may. 2024
Thank you for the review!

10/10 Excelente

DON, Ellington

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed here a few times..the rooms are clean..staff is great..bar/restaurant is what you would expect price wise..food though is excellent
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine, el 19 may. 2024
We truly appreciate your review and we're so glad to hear that you had a great experience with our staff, guest rooms, and restaurant. Thank you for sharing!

6/10 Aceptable

Catherine

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Was disappointed with our recent stay. Our bathroom did not have soap at the sink, I asked for this at the front desk and it did not arrive. Asked someone from house keeping that I saw in the hall & she gave to us. Multiple lights and outlets did not work. Sink and toilet both leaked onto the floor. The room was clean so we were pleased with that, and the location is great. But was surprised at the lack of attention to detail in getting our room ready and in the disrepair of the bathroom. Not what we have come to know from our past Hilton stays.
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine, el 14 may. 2024
We are deeply sorry to hear that you experienced plumbing issues during your stay with us. We understand how frustrating it can be to have your stay disrupted in this way, and we want you to know that we truly value your feedback. Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you in the future.

8/10 Bueno

Shane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine, el 15 may. 2024
Thank you for the review!

8/10 Bueno

Mohamed

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bathroom needs updating There was evidence of mildew in some areas Overall it was a good experience The breakfast food was limited and the potatoes were over cooked
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine, el 14 may. 2024
We deeply appreciate your feedback and we're sorry to hear that we fell short of your expectations with regards to your bathroom and breakfast potatoes. We understand how important it is to have a comfortable stay and we regret any inconvenience caused. Nonetheless, we're glad that you enjoyed the rest of your experience with us. Please be assured that we will take your comments on board and do everything we can to improve.

10/10 Excelente

Paulina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for kids. Had a travel, Creep, which was nice and easy. Restaurant was delicious.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jordan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great place to stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 3 may. 2024
Thank you for the review!!

10/10 Excelente

Bryan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en abril de 2024
Respuesta de Christine, el 30 abr. 2024
Thank you for the review!

10/10 Excelente

Aisha

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel and accommodations.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 29 abr. 2024
Thank you for the review!!

10/10 Excelente

Todd

Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 18 may. 2024
Thank you for the review!

6/10 Aceptable

Arthur

Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 18 may. 2024
We genuinely appreciate your feedback and want to express our sincere apologies for not meeting your expectations during your stay. We truly value your input and would like to understand how we can improve.

6/10 Aceptable

Jeanette

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
I liked the location, and overall property grounds was lovely. However, my room was not clean upon arrival. It was addressed after I explained to front desk.
Se hospedó 2 noches en abril de 2024
Respuesta de Christine, el 27 abr. 2024
Thank you for bringing to our attention the cleanliness issues you experienced during your stay in the guest room. We would like to extend our sincere apologies for any inconvenience this may have caused you.

2/10 Terrible

David

The carpet was wet and the room smelled like a keg party
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 27 abr. 2024
We apologize for any inconvenience caused by the condition of your guest room. We value your feedback and are committed to ensuring that your stay with us is nothing short of exceptional.

10/10 Excelente

Jessica

Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 12 may. 2024
Thank you for the review!

8/10 Bueno

maureen, holyoke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Christine, el 23 abr. 2024
Thank you for the review!

10/10 Excelente

Bill

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fun time!
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 20 abr. 2024
Thank you for the review!

8/10 Bueno

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Christine, el 21 abr. 2024
Thank you for the review!

8/10 Bueno

Pamela

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is located in a great area! Close to everything
Se hospedó 2 noches en abril de 2024
Respuesta de Christine, el 19 abr. 2024
Thank you for the review!

10/10 Excelente

Tara, Lincoln University

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quick and efficient check in. Convenient to attractions. Walking distance of old mystick village and aquarium. Restaurants on site and nearby (walking). Blow dryer was dinky and bathroom could use update but it was clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 16 abr. 2024
Thank you for your review. We apologize that our hairdryer and bathroom did not meet your expectations.

8/10 Bueno

Katie

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Allecia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 16 abr. 2024
Thank you for the review!

8/10 Bueno

chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 21 abr. 2024
Thank you for the review!

10/10 Excelente

Zachary

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In great shape and attentive staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 13 abr. 2024
Thank you for the review!

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient, located across from aquarium and Olde Mystic Village. Near Mystic Diner, McDonalds and other conveniences. Nice restaurant and indoor pool. Would absolutely stay again!!
Se hospedó 4 noches en abril de 2024
Respuesta de Christine, el 12 abr. 2024
Thank you for the review!!

10/10 Excelente

Loryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 8 abr. 2024
Thank you for the review!

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best weekend getaway ever
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 7 abr. 2024
Thank you for the review!

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice, clean property.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 6 abr. 2024
Thank you for the review!

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 2 abr. 2024
Thank you for the review!

10/10 Excelente

Sonia

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 2 abr. 2024
Thank you for the review!

4/10 Malo

Pengpeng

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
We stayed in the hotel over the Easter weekend to attend their Easter brunch buffet. However, we experienced an issue and received extremely poor customer service from front desk staff Morgan B. On the Easter Sunday morning, we packed our car early and went to the aquarium. We left our food in the fridge in our room for one of my kids who has severe allergies to egg/peanut with my cooler packs and a bag by the fridge. We were planning to go back to the room to retrieve my kid’s specialty food, then check-out before 11am, then go to the brunch. At 10:50 when I went back to my room (we never checked out in the morning), the cleaning staff already cleaned the room and threw away all food including my ice packs and bag too. When I raised the problem to the front desk, I didn’t not get any apologies but instead, Morgan gaslighted me and said it’s our fault not to have a “don’t disturb sign” up on the door before we left this morning. I was also told it’s not common practice for the cleaning staff to confirm with front desk which room’s guest have officially checked out before they start cleaning. Their cleaning staff starts at 9ish and if they knock on the door and nobody answers or the room looks empty without other belongings, they’d assume guests are gone and will clean it. There’s clear communication gaps between management and housekeeping staff of when to clean AFTER they know for sure the guests are gone. They can’t just make assumptions and throw away ppl’ stuff, before 11
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 31 mar. 2024
We really value your feedback and we're truly sorry that your experience wasn't as positive as we had hoped. Our management team will look into this further to help our team improve.

8/10 Bueno

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything about your property with the exception that the kids in other rooms were very loud. I know that is not the hotels fault but just an observation
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 31 mar. 2024
Thank you for your review. We apologize for the inconvenience caused by noise from the adjoining guest.

6/10 Aceptable

Bonnie

Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 20 abr. 2024
We are genuinely sorry that your stay fell short of your expectations. Please accept our sincere apologies. We appreciate you taking the time to leave a review.

10/10 Excelente

Wai Yin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and surprisingly modern, for a change the real thing looks better than the photos. We were in the room with 2 beds and there are ample of space. The toilet is a bit small but I don’t plan to stay in the toilet anyways 🙄 Pool is average size and the water is on the colder side. We were there during Easter so it’s expectedly a tad crowded even at 9pm and 8am. There is a fireplace indoors. There are no shortage of lounging area in the lobby. Didn’t get to the bar or the restaurant but am sure they won’t disappoint. We booked here because it’s right across the road from the aquarium which is just a short walk away after crossing the road. Check in was smooth and I did it in the app. However I still needed to report to the front counter to show my ID and a credit card for incidentals. Overall a great experience and will definitely be back if we are around the area 👍
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 31 mar. 2024
Thank you for the review. We hope to see you again soon!

10/10 Excelente

Caorl

Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 19 abr. 2024
Thank you for the review!

8/10 Bueno

Kathleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
CC at the front desk was lovely and attentive. Room was nice and they were able to check us in early. However, pool area was closed for one day of our stay which was disappointing since we chose this hotel for the indoor pool. Apparently they also had a water issue and had to turn off the water. Sink and shower ran brown water for a while.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 31 mar. 2024
Thank you for your review. We apologize for the inconvenience caused by the closure of our pool and the water issues you experienced during your stay.

10/10 Excelente

laurie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 27 mar. 2024
Thank you for the review!

10/10 Excelente

Leslea, New Market

Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 13 abr. 2024
Thank you for the review!

10/10 Excelente

Mallory

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 25 mar. 2024
Thank you for the review!

10/10 Excelente

Trisha

Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 13 abr. 2024
Thank you for the review!

10/10 Excelente

Brenda

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great experience !
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 24 mar. 2024
Thank you for the review!

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 24 mar. 2024
Thank you for the review!

10/10 Excelente

Kirstyn

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very kid and family friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 23 mar. 2024
Thank you for the review!