2/10 Terrible
Kristine
29 ago. 2025
I made a booking for this property months ago for August for 2 nights. The day I arrived to check-in, they told me my room type was under construction and they had no room for me. They had moved my accomodation to a completely different hotel 20 minutes away and never attempted to inform me in advance. The other hotel was a lesser hotel and they still charged me the full rate as if I was staying at the nicer hotel that I had booked. I was traveling with children and was offered no real compensation for this disaster. We specifically booked this hotel for its location and amenities. Terrible customer service, totally unacceptable for a Crowne plaza property.
Kristine
Se hospedó 2 noches en agosto de 2025