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Nairobi Upperhill Hotel

Propiedad de 3.5 estrellas

Elige las fechas para ver precios

Opiniones

5.6 de 10,

Servicios principales

  • Estacionamiento incluido
  • Wifi gratuito
  • Restaurante
  • Servicios ejecutivos
  • Bar
  • Lavandería

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Mercure Nairobi Upper Hill

Nairobi Upper Hill
  • Alberca
  • Estacionamiento incluido
  • Wifi gratuito
  • Restaurante
8.8 de 10, Excelente, 188 opiniones
El precio actual es de $1,997 MXN
$2,497 MXN en total
impuestos y cargos incluidos
27 may. - 28 may.
Mercure Nairobi Upper Hill
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impuestos y cargos incluidos
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Políticas

Check-in

Inicio de check-in: 14:00. Fin de check-in 23:30
Check-in exprés
Edad mínima para hacer el check-in: 18 años

Check-out

Check-out antes de las 11:00

Instrucciones especiales de check-in

El personal de recepción recibirá a los huéspedes cuando lleguen a la propiedad.
No es posible hacer el check-in fuera del horario indicado en esta propiedad.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Formas de acceso

Personal de recepción

Mascotas

No se aceptan mascotas

Niños y camas adicionales

Los niños son bienvenidos.
No hay cunas disponibles.

Formas de pago

Información importante

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
Esta propiedad acepta tarjetas de crédito, tarjetas de débito y efectivo

Preguntas frecuentes

¿Nairobi Upperhill Hotel acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Nairobi Upperhill Hotel?

El estacionamiento es gratuito en esta propiedad.

¿A qué hora es el check-in en Nairobi Upperhill Hotel?

Inicio de check-in: 14:00. Fin de check-in: 23:30. No es posible hacer el check-in después de la hora establecida.

¿A qué hora es el check-out en Nairobi Upperhill Hotel?

El check-out es a las 11:00.

¿Dónde se encuentra Nairobi Upperhill Hotel?

Este hotel de la zona de Nairobi Upper Hill queda a menos de 3 kilómetros (2 mi) de Club de golf Kenya Railway, Museo del Ferrocarril de Nairobi y Universidad Strathmore. Club de golf Royal Nairobi se encuentra a 3 km (Club de golf Royal Nairobi is 1.9 mi).

Opiniones

Opiniones de

5.6

6.4

Limpieza

6.8

Ubicación

6.6

Servicio y personal

5.6

Condiciones de la propiedad
Puntuación de 10, es decir, Excelente. Basada en 8 de 47 opiniones
Puntuación de 8, es decir, Bueno. Basada en 10 de 47 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 9 de 47 opiniones
Puntuación de 4, es decir, Malo. Basada en 2 de 47 opiniones
Puntuación de 2, es decir, Terrible. Basada en 18 de 47 opiniones

Opiniones

Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Horrible Experience

I stayed at the hotel for 3 nights. It was an absolute nightmare The elevator did not work The room was changed on 2nd night The wifi did not work They did not let me speak to the manager. I asked for a refund and they did not let me speak to anyone in the management Worst hotel. Worst location
Opinión verificada

2/10 Terrible

Samson

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Terrible!

The hotel was closed down, yet my booking was accepted and payment received
Se hospedó 1 noche en diciembre de 2020
Opinión verificada

2/10 Terrible

nathan

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

WORST EVER!

The premises are good but "under renovation" goes the claim from the receptionist. No power, a noisy generator was running which was switched off at 2am! Only 1 light bulb above the bed, no warm water, no tv, no food services! No running water after the generator was turned off! I moved to another hotel.
Se hospedó 1 noche en noviembre de 2020
Opinión verificada

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing. No power. Dirty. Lift out of service. No tv .
Se hospedó 1 noche en marzo de 2020
Opinión verificada

2/10 Terrible

Abraham

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Nasty Experience at Nairobi UpperHill Hotel

The experience of my stay at Nairobi UpperHill Hotel was awful. The place is abandoned, both the hotel and the neighborhood. The hotel is old and unrepaired. The walls have mold due to water soaking in them. The corridors are dark with no lights, I was actually scared for the first night thinking that probably someone might attack me. It does not look secure at all. The bathrooms are old and worst of all not hot water. It was a nasty experience! The photos on the web are very deceptive
Se hospedó 2 noches en noviembre de 2019
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Aucun point positif, chambre sans eau chaude, pas d'ascenseur, hygiène laisse à désirer, je ne fais que constater, je n'y suis pas resté j'ai préféré me rendre dans un hôtel avec de meilleures prestations, Quand au restaurant vérifié vos tasse la mienne était sale avec des poils à l'intérieur !!
Se hospedó 1 noche en octubre de 2019
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
They do not changed my duvet and my pillows was sdme like 3 days
Se hospedó 11 noches en julio de 2019
Opinión verificada

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Nyachol

My stay was amazing!
Se hospedó 1 noche en julio de 2019
Opinión verificada

6/10 Aceptable

Eric

I did not set any expectations since I had read the reviews (which were not so good) and the hotel was cheap. All I wanted was a room to lay my head down because I had events to attend within the city and did not want to drive home to Kajiado county. The room was ok. Water was luke warm. Appears there was a power issue when I checked in however they got a generator. I believe the place needs a facelift. It is in a good quiet location and it can do so much better with a little attention.
Se hospedó 2 noches en junio de 2019
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Constant interruption of electric and internet. No TV service although there was one in the room. Quality of food was horrible. Rooms were in desperate need of repair. Rooms were not what was advertised on Expedia website. Water was cold for most of time. Power for for hotel was dependent on a generator constantly running. Workers operated a kitchen at times with no electric or running hot water.
Se hospedó 11 noches en junio de 2019
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

A home away from home

A beautiful and quiet place to stay, either short or long term. The proprietor is the best host ever! The hotel bar and music is very good.
Se hospedó 1 noche en mayo de 2019
Opinión verificada

8/10 Buena

Stephen

Le gustó: Limpieza y condiciones de la propiedad
Hello, Nairobi Upper hill hotel is well situated, however the staff are not well armed with information and power to address issues raised by the clients.
Se hospedó 1 noche en mayo de 2019
Opinión verificada

8/10 Buena

Carlo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Good place in Upper Hill

Clean and well maintained, staff are friendly and helpful. A good accommodation in the Upper Hill area.
Se hospedó 1 noche en mayo de 2019
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Limpieza y servicio y personal
This is a good establishment and well situated, the cost is fair, at the time of my stay however the elevators were not working, the breakfast fare should be revised too.
Se hospedó 1 noche en enero de 2019
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place was horabke wont recommrnd anybody to stay hare, stuff are un proffesion and big thieve
Se hospedó 2 noches en noviembre de 2018
Opinión verificada

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Poor workmanship of the property. No hot water in my shower.
Se hospedó 2 noches en noviembre de 2018
Opinión verificada

2/10 Terrible

Lisa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Do NOT book this hotel

Arriving at the hotel at 1400 I was very hungry so asked for lunch. I was directed to the 'restaurant' where I was told I could order 'Fried fish and potatoes or fried fish and potatoes'. No choice. The fish would have been OK if it had all been cooked but some was not cooked properly; although the hotel cat was grateful. I went up to my room and only had a light bag, which was good as the lifts did not work. The room appeared OK, until I found the 'present' that had been left in the toilet. I did not expect to have to try to flush away and clean excrement on arrival in my room. I asked to borrow an iron and ironing board but was only given an iron (dressing table top had to suffice). Before I went to shower (I was going to a ball) I asked for a hairdryer to be told they had none and then to top it all they also had no hot water. I gave up and went to another hotel.
Se hospedó 1 noche en julio de 2017
Opinión verificada

2/10 Terrible

Better options

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

overall terrible - stay away

No power when we arrived. Elevator never worked. Room was in terrible shape and supplies were already used prior to arrival. This is a bad hotel
Opinión verificada

2/10 Terrible

Mercy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Worst hotel. Poor location.

I was very disappointed during my stay at this hotel. I hired a cab from the airport, the cab driver who is very familiar with other hotels in the area could not locate this one, he tried calling the hotel several times since I had the number for the hotel but no one answered. Finally we found it, the dirt road leading to the hotel is full of pot-holes and the public transportation is far away so you have to get a cab. On arrival we had to carry our luggage upstairs since the elevator did not work, I had to ask for more hangers since there was only one , there was 1 bath towel, no washcloth, the bed was so hard, I had to check the following day to make sure there was a mattress. I went for breakfast around 8:30, I was the only one in the dining area, the breakfast was just okay, they only gave me 1 piece of toast, 1 sausage and and a very dry omelette and tea. I only saw one lady who was a guest in the lobby, and she was not happy about the service. The staff just behaved like they were in their home.I felt I could not trust them so I told them I didn't want room service, I asked for soap and a wash cloth, I was given a dirty wash cloth which was taken from another room, I handed it back and showed her the dirt spots, she didn't bring another one so I locked my room and left. When I came back at night, I found the TV on and the bed was made but the bed-sheets had dark spots on them, I was disappointed by the invasion of privacy and poor service so I checked out immediately.
Opinión verificada

2/10 Terrible

Felician

No le gustó: Limpieza y servicio y personal

Dissapointed

Disappointed
Opinión verificada

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Very nice hotel in a nice area. Excellent staff!

The staff went out of their way to make my stay wonderful. The cooks and the food were great as well. I highly recommend this hotel to anyone staying in Nairobi.
Opinión verificada

8/10 Buena

Dorte

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

Good.

The room was were nice and clean. The staff was very friendly and the breakfast was fantastic. But the tv didn't work and the internet was not very good.
Opinión verificada

6/10 Aceptable

Sherilynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Good value and location

Stopped for NGO & UN contacts. Traffic is impossible through downtown Nairobi, so this location skirts some of that. Airport taxi had a hard time finding it, and there are fewer close, small shops than in 2012 when I last stayed here. However the hotel can provide for most small needs, and it's a close ride to the Fairview where many meetings occur & ther's a small shop.
Opinión verificada

4/10 Mala

Jochebed

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Nope nope nope

'Close' to the airport (15 minutes at 5 a.m.; 1 hour at 4 p.m.). Hotel was 'non-smoking' but smelled like someone was breathing cigarette smoke directly into my face. Dingy, smelly hallways. Toilet and shower combined (a pet peeve of mine). 'Rainfall' showerhead was just a plain, old showerhead that you really had to hold lest you soak the entire bathroom. And forget about hot water. About 10 channels on the television. Do not trust the locks! Someone opened my door around 7 p.m., never identifying himself, explaining the reason his reason or whether he opened with a key or not. Had to sleep with the chair in front of the door. And on top of it all the 5 a.m. wake-up call that the front desk offered came at 5:30 a.m.
Opinión verificada

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Great Nairobi Hotel

Amazing! We will stay here again!