Dear Grace,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed the historic charm, wildlife, and warm reception from our staff. It warms our hearts to know that the special moment of your husband's proposal was made even more memorable with the thoughtful gesture from our team. We can't wait to welcome you both back for another unforgettable stay!Thank you for choosing MGM Muthu Hotels KenyaWarm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.

Dear Hamoud,We are very sorry to hear about your experience during the check-in process and the disturbance caused by the noise in the morning. We apologize for the inconvenience you faced with verifying your reservation and will address this issue with our team to prevent such situations in the future. Your feedback is valuable to us and we appreciate you bringing these matters to our attention.Thank you for choosing MGM Muthu Hotels KenyaWarm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.

Dear Joel,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service. Your satisfaction is important to us and we hope to have the opportunity to serve you again in the future. Warm regards,Samuel W, Front Office Manager, Muthu Lake Naivasha Country Club, Naivasha.

Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you loved our fabulous location, nice rooms, and our friendly and helpful staff. We also appreciate your kind words about our adorable animals. However, we apologize if the buffet/food didn't fully meet your expectations. We value your feedback and will use it to improve our offerings. We hope to welcome you back soon for an even better experience!Warm regards,Samuel W,Front Office Manager,Muthu Lake Naivasha Country Club.

Dear Terence,We appreciate your feedback regarding the entrance to our complex and the road leading to the hotel. We understand the importance of creating a positive first impression and will address these issues promptly. Your suggestion to remove or refurbish the derelict buildings and walkways to enhance the view is well noted. Thank you for bringing these concerns to our attention and we look forward to another opportunity to serve you.Warm regards,Samuel W,Front Office Manager,Muthu Lake Naivasha Country Club.

Dear Guest,Thank you for sharing your feedback about our location. We're sorry to hear that you felt disappointed with the appearance of the tent remnants that blocks the lake view. We understand that this can affect your overall experience. We appreciate you bringing this to our attention and we will make sure to address these concerns with the management. Regarding the pricing of the drinking water, we apologize if it seemed high compared to other hotels or lodges. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Samuel W,Front Office Manager.

Dear Alison,Thanks for sharing your rating with us. We are so grateful for your 5-star review.We're delighted to learn your stay at Muthu Lake Naivasha Country Club, Naivasha created so much bliss! Please let us welcome you again one day – it would be our true pleasure.Yours sincerely,Samuel W.Front Office Manager

Dear Allison,Thank you very much for 5-star rating and review. We're delighted to learn your stay at Lake Naivasha Country Club created so much bliss! We look forward to the opportunity of welcoming you back again in the future as we continue to strive to exceed our guest's expectations.Yours sincerely,Samuel W.Front Office Manager

Dear Grace,Thank you for your rating and review.Regards,SamuelFront Office Manager.

Thank you David.

Dear Oscar,Happy Holiday!Thank you for chooing lake Naivasha Country Club and giving us an opportunity to serve you. We also have noted that your stay was not as desired. We sincerely apologise for all the inconviniences caused. Your feedback and the areas reviewed is noted for improvement. We look forward to another chance we'll have a privilege to serve you.Warm regards,Samuel W.Fron Office ManagerLake Naivasha country Club.

Dear Maureen,We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Lake Naivasha Country Club Sun Africa Hotels team, we would like to inform you that we will continue to provide the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip.Best regards,Samuel WFront Office Manager

Dear Luca,Thank you very much for choosing to stay at Lake Naivasha Country Club Sun Africa Hotels, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,Samuel W.Front Office Manager

Dear Grace, Let us thank you for staying with us at Lake Naivasha Country Club Sun Africa Hotels. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Naivasha. Kind regards, Samuel Wanyoike

Dear Steve, Thank you for taking out time to write to us. We appreciate your feedback and will address the issues.