The pros: Papakea is a very well maintained resort with excellent amenities usually only available in higher end resorts. In this unit, the kitchen and bathroom have been updated with granite, new appliances and a nicely done glass shower. The location couldn't be better. The Lanai is 50 feet from the water. There was plenty of whale action and beautiful grounds to enjoy. Gas tiki torches light up the resort at night giving off a magical vibe.
We called the management company on Super Bowl Sunday to report on three items needing attention. To our surprise, a handy man arrived before kickoff and had 2 of 3 fixed in about an hour. The unfixable was the dishwasher soap compartment which is missing a spring and hence, doesn't open. The part is currently unavailabe. Great service on the property!
The cons: I booked and paid in full, then submitted questions through the booking site. I never heard back. I finally called VRBO, to be informed the property has another level of management, Maui Dreams Come True. I called them twice before they called me back. The woman who called me said VRBO doesn't forward messages since Expedia bought them. She answered all my questions but I would prefer service recovery over blame shifting.
Summary: I wouldn't hesitate to rent this unit in this resort again. However, I wish I had known about the horrible communication style and existence of the intermediary management company.