Habitación Deluxe | Ropa de cama de alta calidad, edredón y minibar
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Opiniones de Duomo Hermes Relais

Duomo Hermes Relais
305 Via Duomo, Naples

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 73 de 115 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 28 de 115 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 115 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 115 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 115 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gisella

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La mejor experiencia
Excelente experiencia, muy buena atención! Los mejores anfitriones Lola y su hermano desde el primer minuto ayudándonos a resolver dudas! Realmente se pasaron, muy recomendado! Buena ubicación para moverse a todos los lugares interesantes de la ciudad.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Gustavo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Instalaciones 10. Cuesta encontrarlo.
Algo complicado encontrarlo, incluso al taxista le costó encontrarlo. El check in fue un caos. Pese haber confirmado antes de ir la reserva por email, al llegar intentaron cobrarnos más. Finalmente solo nos cobraron lo que debían, las tasas. Las instalaciones están fenomenal y el personal de mantenimiento un 10.
Se hospedó 4 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena ubicación, bonita habitación, personal muy amable.
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena ubicación, buena atención del personal, muy limpio y ordenado
Se hospedó 1 noche en agosto de 2019
Respuesta de Staff Hermes Inn Apartments Napoli, el 27 ago. 2019
Le agradecemos mucho por Su comentario de viaje. Su opiniòn es muy importante para nosotros. Un saludo cordial.

10/10 Excelente

Elisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2019
Respuesta de Lo staff di Hermes In Apartments, el 9 jun. 2019
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cercano a la Catedral y centro histórico. Calle tranquila y segura con bares y cafeterías cerca.
Se hospedó 4 noches en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se encuentra situado en un lugar muy céntrico
Nos gustó la ubicación, se puede desplazar uno fácil a cualquier lado
Se hospedó 2 noches en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Luis Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia prácticamente perfecta!
Está muy bien, la gente es amabilísima y aunque tuvimos un problema con el wifi, lo solucionaron en cuanto fue posible. Por poner un pero, el tener que llegar tantas llaves encima cuando sales, pero por lo demás un 10
Se hospedó 7 noches en agosto de 2018

10/10 Excelente

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy bien
Se hospedó 2 noches en mayo de 2018

10/10 Excelente

Saki

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jean-Francois

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nous avons eu une chambre sur cour,calme,bien dormis.surpris par le calme.ca fait du bien.Indications pour entrer dans le logement ont été claires ,la personne nous accueillant a été facilement joignable et réactive.bien situé ,vers le centre et en même temps éloigné du bruit du centre.Je recommande.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

s

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
perfect
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

?

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A staff is very helpful, kind. The room is perfect,stylish.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Kyu

4/10 Malo

Annika

Le gustó: Servicios
No le gustó: Servicio y personal
Zimmer groß und einfach, aber kein Personal vor Ort, kein Zimmerservice, kein Frühstück. Lage sehr zentral, gleich bei der Metro und nettes Frühstückscafé gegenüber. Trotz Aufzug nicht barrierefrei.
Se hospedó 2 noches en octubre de 2022

6/10 Aceptable

Rod

No le gustó: Servicio y personal
Was difficult to get to taxi took us to another Hermes and we were then stranded. Another taxi ride later we arrived not identification of premises closed gate. Finally got in and into our room which was tiny but ok except for shower which sprayed all over and flooded floor. Left our bags in room for a few hours but couldn’t get back in until 2pm to pick them up. A lot of this was probably our fault for not checking more thoroughly but it certainly wasn’t easy all round and not a highlight of our trip
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Naples
We were pleased with our accommodation. Close to the historic city, tube & train station and cafes.
Se hospedó 6 noches en septiembre de 2022

10/10 Excelente

Laurie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Emplacement parfait ,très propre ,je suis assez exigeante car nous avons l habitude des hôtels ⭐️,vraiment pas déçu .L accueil a été très chaleureux.
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Ane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a wonderful experience at the Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my friends.
Se hospedó 4 noches en abril de 2022

8/10 Bueno

ERIC

Viaje familiar
Le gustó: Limpieza y servicio y personal
Très bien situé
Se hospedó 5 noches en octubre de 2021

8/10 Bueno

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021

8/10 Bueno

Jean jacques

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tres bon sejour
Tres bien accueillis à notre arrivee et bien conseillés sur les alentours.. Le studio etait tres bien situé près du Duomo et tres pratique
Se hospedó 3 noches en febrero de 2020

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
- Location is great - Security is great - Front staff are not mindful of their volumes so, noises come into the room of videos playing etc. - Room is studio size so, quite small
Se hospedó 3 noches en enero de 2020

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Etablissement dans un ancien palazzio, grande chambre, très bonne literie, calme ! la situation est idéale, proche de tous les quartiers à visiter et tout à pied !! Merci a Simone pour son accueil et ses petites attentions.
Se hospedó 3 noches en octubre de 2019

6/10 Aceptable

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Le personnel de la réception et son excellent travail.
Se hospedó 3 noches en octubre de 2019

4/10 Malo

Cliente verificado

Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Roland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent séjour dans une ville inoubliable, Naples la sublime captivante...Location très bien située, proche du port, du centre historique néanmoins très calme et confortable. Excellente literie mini-bar produits d hygiène et boissons de courtoisie ( seul bémol : non renouvelée).
Se hospedó 5 noches en septiembre de 2019

6/10 Aceptable

Jean

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Too Many Supplemental Fees - Stay at a Hotel
We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
très bien situé pour visiter Naples, personnel charmant et efficace. couchage excellent.
Se hospedó 6 noches en agosto de 2019

8/10 Bueno

sabah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Posizione ottima, staff super gentile e disponibile
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked that it was quiet. Did not like that the AC broke, and the shower had no curtain- causing water to go everywhere in the washroom.
Se hospedó 3 noches en julio de 2019

10/10 Excelente

Francis

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Excellent apartment in convenient location. Can be a little difficult liaising with reception.
Se hospedó 2 noches en julio de 2019

2/10 Terrible

Tai

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Service is very bad. Expect to be yelled
Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.
Se hospedó 4 noches en junio de 2019
Respuesta de vito, el 28 jun. 2019
As you said, and as you can read on other reviewers, Hermes inn apartments Naples is in a great location, our staff is friendly and available for any request. We really don't understand why your opinion is so severe. When checking in the apartment was in order and clean, you probably left your luggage on the bed, maybe you didn't notice and you said the blanket was dirty. In any case, we have promptly changed the blanket. Our housekeeping manager, during his control work, I discovered that by breaking house rules and common sense, you used mattress nets as a coat hanger, you improperly opened a sofa bed and damaged it and moved several things from their own place Clearly, she asked you not to use the items in the room carelessly and without authorization and to pay for the damage caused. The most serious thing about your review is your hateful words about Naples, you should be ashamed and we prefer not to comment on racism. we suggest a more civil behavior when you travel and do not use words like "hate" for dirty sheets or to avoid paying damages.

10/10 Excelente

TAKAYUKI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic!
Very kind people, Good location - close to the historical center, and Renovated rooms (including new air-condition). The difficulty might be arriving at the late time when no one is on duty, so it’s important to communicate with staff beforehand about your arrival time. But, kind staff sent you e-mails for the confirmation, so it would not be a big issue. Even though it would be located in a convenient place, the access from the airport would be not very good (though this can be said for other hotels), so I suggest to use taxi to get there. If you pre-order the taxi to the hotel (round trip from airport to the hotel and from the hotel to the airport), it would be EUR50 according to the website. If you take a taxi by negotiating with the driver in person, it would be a painstaking. As the staff in hotel is very trustable and kind, I strongly recommend to communicate with them about the access in advance. The price would be relatively cheap and the room is very clean, so I strongly recommend to stay here.
Se hospedó 2 noches en junio de 2019
Respuesta de The staff of Hermes In Apartments, el 1 jul. 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards The staff of Hermes In Apartments

8/10 Bueno

Stephanie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A brief stay in Napoli
Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.
Se hospedó 2 noches en junio de 2019
Respuesta de The staff, el 1 jul. 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 Excelente

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019

8/10 Bueno

stefan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice experience
Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.
Se hospedó 2 noches en junio de 2019
Respuesta de Staff Hermes Inn Apartments Napoli, el 23 jun. 2019
Dear Stefan, all of us really thank you for your travel review. Our kindest regards.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place. Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating. The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.
Se hospedó 2 noches en junio de 2019
Respuesta de Staff Hermes Inn Apartments Napoli, el 20 jun. 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2019
Respuesta de Lo staff di Hermes In Apartments, el 17 jun. 2019
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

8/10 Bueno

Cristian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good but could be better !
The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.
Se hospedó 3 noches en junio de 2019
Respuesta de The staff of Hermes In Apartments, el 12 jun. 2019
Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 3 noches en junio de 2019
Respuesta de The staff of Hermes In Apartments, el 8 jun. 2019
Dear Guest, Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 Excelente

Davide

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome
Very nice hotel in a good location. Room was cleaned. Highly recommend it
Se hospedó 2 noches en mayo de 2019
Respuesta de The staff of Hermes In Apartments, el 7 jun. 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful Staff, Clean, Modern Unit
Hermes Inn’s wonderful, friendly staff, Simone, greeted us upon arrival at this modern, clean apartment hotel. He helped w/ luggage and was fast & efficient checking us in, making sure we are well informed about policies. Simone was very helpful with navigating the city, arranging for taxi/transport, and exceptionally cheerful and kind. The unit we stayed in was very roomy, exceptionally clean, temperature regulated according to personal choice with efficient split systems in every room, nice windows for letting in light. Safe, gated, convenient to walk to food, waterfront, city, and shops. I enjoyed my one night stay at Hermès Inn. I would stay again, for more days. The best part is if you’re traveling in a group or family, you can escape them. It was wonderful to shut the door on my grouchy travel companions and not hear or see them at all because they have their own wing on the other side of the unit with a private bathroom. My king bed was comfortable & zen. Very grateful for a night of cozy peace and privacy at Hermès. Improvements/feedback: -The city construction taking place outside the master bedroom was rather loud/annoying. -Make a free, later check out time for guests. 10:30 is really bad. Especially since construction noise is a nuisance. -Toilet in the 2nd bathroom needs a seat cover. -Toilet paper holders should be installed near each toilet, currently no holders, no place to put a roll, except on floor or bidet, which is unpleasant.
Se hospedó 1 noche en mayo de 2019
Respuesta de The staff of Hermes In Apartments, el 22 may. 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2019
Respuesta de The staff of Hermes In Apartments, el 24 abr. 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards