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Opiniones de Knights Inn Lebanon

1.5 out of 5
Knights Inn Lebanon
903 Murfreesboro Rd, Lebanon, TN

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 73 de 572 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 90 de 572 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 118 de 572 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 116 de 572 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 175 de 572 opiniones" "

5.4/10

Limpieza

5.8/10

Servicio y personal

4.8/10

Servicios

5.0/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Osward

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

8/10 Bueno

Jose Jesus

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien , solo necesitan mejorar las camas
Se hospedó 2 noches en noviembre de 2022

4/10 Malo

Alberto

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Mala educación de la señora de la recepción , muy mal trato
Se hospedó 2 noches en agosto de 2022
Respuesta de Guest Relations, el 16 ago. 2022
Dear Alberto, We're so sorry to hear that you didn't have a great experience with us, and we apologize for any lack of service or perceived rudeness during your visit. We'll discuss all of your comments internally as we continue to make changes for the future. Thank you, and we hope to see you again later down the road.

10/10 Excelente

Jose Jesus

Se hospedó 4 noches en octubre de 2021

6/10 Aceptable

Rosendo

Viaje de negocios
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

María

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2021

8/10 Bueno

Cliente verificado

THEY CHARGE US $11 EXTRA BECAUSE THEY SAID WE BOOKED A ROOM WITH ONE BED AND WE WERE 2 PERSONS.
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente atencion
Es un lugar muy accesible, todos los centros comerciales quedan cerca y la atención es muy buena
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Raquel, East moline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente viaje
Excelente atención y servicio personal cuartos limpios areas para fumadores buen estacionamiento

2/10 Terrible

Shila

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was dirty and smelled of mold. The heater did not work correctly. The toilet seat was too small for the toilet so half of the "seat" was the toilet bowl. None of the amenities listed were available as they have permanently closed the lobby. Staff did not inform me that breakfast was cancelled during my check in so we did not find out until going down to the lobby to eat. I do not recommend staying here.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 3 mar. 2024
WHY YOU STAYED IN A DIRTY AND SMELLY ROOM ALL THE TIME.We have never heard a single complain from you since you were check-in. Posting a wrong review after check-out won't make sense. I checked, heater is working fine. There was no Mold found I hope you have a measurement of what is half seat. We have never listed about Breakfast on Expedia or any other website, kindly check the facts.

2/10 Terrible

Jessica

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 22 mar. 2024
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at KNIGHTS INN LEBANON,TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 Excelente

Tawana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 9 feb. 2024
Dear Guest, We are delighted that you had a wonderful stay with us. Here at the KNIGHTS INN LEBANON,TN we strive to provide guest with excellent service and clean rooms. We thank you for taking the time to give your feedback and being a valued guest. Sincerely

10/10 Excelente

Eka

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 2 feb. 2024
Dear Guest, We are delighted that you had a wonderful stay with us. Here at the KNIGHTS INN LEBANON,TN we strive to provide guest with excellent service and clean rooms. We thank you for taking the time to give your feedback and being a valued guest. Sincerely

4/10 Malo

Genadi

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Better than sleeping in the car
Outdated dump. Everything is falling apart. No coffee. Room stinks of cigarette smoke.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 21 dic. 2023
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

2/10 Terrible

Lovely

Viaje de negocios
No le gustó: Servicio y personal
At the application They put the checking start at 11AM when you are at the hotel they said 3PM
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 11 dic. 2023
Dear Guest,We are sorry for the inconvenience caused to you. Please accept our sincere apology.Regards

10/10 Excelente

Dorothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest, Thank you for taking the time to give your feedback. I am delighted to hear you had a wonderful stay with us. Here at the Knights Inn in Lebanon, TN we strive to provide guests with excellent service and clean rooms. Again we thank you for taking the time to give your feedback and being a valued guest. Sincerely

4/10 Malo

KEVIN

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked this Knight's Inn in Lebanon, TN. because Expedia posted it as a pet friendly motel for our dog. After our 13 hour drive from northern, VA we found the Knight's Inn "DOES NOT ACCEPT PETS". Now where do we go for the night. We booked under false pretense that our dog would be allowed to stay overnight with us. That was not correct. We had to scramble to find another motel that would accept pets. Fortunately we found an Econo Lodge which did accept pets for a minimal fee and they had two rooms left in close proximity. Our advice is call the motel first before booking with Expedia.com. K.Thie family
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations , el 3 nov. 2023
Dear Kevin,Thank you for your comments. We truly apologize for any confusion regarding our pet policy and for the inconvenience this caused you. Rest assured, our team is discussing your comments internally, and we'll make changes where necessary to prevent this situation in the future. It's our hope that you were still able to enjoy your time in the area, and should your travels bring you back this way, we would be very grateful for the opportunity to serve you and deliver an experience worthy of a perfect rating.

6/10 Aceptable

Madhukar

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Good place to stay with friends.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest, Thank you for taking the time to give your feedback. I am delighted to hear you had a wonderful stay with us. Here at the Knights Inn in Lebanon, TN we strive to provide guests with excellent service and clean rooms. Again we thank you for taking the time to give your feedback and being a valued guest. Sincerely

4/10 Malo

Andrew

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Using bar soap for shampoo was a negative. — The shower activation in Room 112 could also be looked at. It spewed water all over the wall and ground while I was showering which made for extra cleanup.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations, el 24 oct. 2023
Dear Andrew,We're sorry to hear that you didn't have a good experience with us, and we apologize for any disappointment in our amenities. Your comments will be discussed internally, and we'll be sure to make changes where necessary. Thank you, and we hope you will give us another chance in the future.

6/10 Aceptable

Kathy

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest, Thank you for taking the time to give your feedback. I am delighted to hear you had a wonderful stay with us. Here at the Knights Inn in Lebanon, TN we strive to provide guests with excellent service and clean rooms. Again we thank you for taking the time to give your feedback and being a valued guest. Sincerely

8/10 Bueno

Mykola

Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest, Thank you for taking the time to give your feedback. I am delighted to hear you had a wonderful stay with us. Here at the Knights Inn in Lebanon, TN we strive to provide guests with excellent service and clean rooms. Again we thank you for taking the time to give your feedback and being a valued guest. Sincerely

4/10 Malo

Rendal

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconvenience and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

2/10 Terrible

Rachel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Knights Inn Lebanon, TN. We apologize for the inconvenience and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 Excelente

Doug

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellant stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest, Thank you for taking the time to give your feedback. I am delighted to hear you had a wonderful stay with us. Here at the Knights Inn in Lebanon, TN we strive to provide guests with excellent service and clean rooms. Again we thank you for taking the time to give your feedback and being a valued guest. Sincerely

4/10 Malo

John

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk, el 21 nov. 2023
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Knights Inn, LebanonTN. We apologize for the inconvenience and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

6/10 Aceptable

Kevin, Nashville

Le gustó: Servicio y personal
For as little as it costs, it is what it is. I stayed for a couple of weeks, so I did a lot of cleaning, room was a little gross. On site security both good, and welcomed.
Se hospedó 2 noches en junio de 2023

4/10 Malo

Gage

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was dirty, fridge didn't work
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 21 sept. 2023
Dear Gage,Keeping our property clean and comfortable is one of our goals, so it is regrettable that we could not maintain our facilities to our usual standards. We trust you brought your concerns to our team so we could address them right away, and we hope to deliver a better experience in the future.

6/10 Aceptable

Iryna

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty, pool doesn't work, no breakfast.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Tara

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Robert

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Danisha

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On the hottest day of the year, and the AC WAS OFF IN THE ROOM. My boyfriend and I literally took ice cold showers to counter how hot the rooms were. It was easily 87 in the room. Turned AC on 60 just to get it cool. 2 hours later we were able to lay down. We were beat and sweating so much! I’m just appalled at this hotel. I didn’t expect much, but more than what this hotel had to offer. This place was pretty sketchy in terms of how outdated the rooms were and the lack of services. The lobby was closed..Pool was out of service and didn’t seem that it was an interest for them to repair. Lobby was closed and NO Breakfast, or something light. The towels were pretty janky: thin and transparent. I just felt what could have been bugs biting me. I was constantly itchy. Good luck…is all I can say!
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Relations, el 3 ago. 2023
Dear Danisha,We're sorry to hear about any upkeep concerns during your visit, and our team will be sure to look into your comments and make changes where necessary. Thank you for your feedback, and we hope you'll give us another chance in the future.

2/10 Terrible

Tanya

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad news
Didn’t get to stay in the hotel. On their website it says they allow pets but I get there, and they don’t. I had been driving 8 hours and it’s 1030 at night, I was beyond upset!
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations, el 29 jul. 2023
Dear Tanya,We apologize for any misunderstanding. We do, in fact, allow pets, and we will speak with our team to ensure we're always conveying accurate information. The next you're in Lebanon, we'd be honored to welcome you along with your furry pal.

4/10 Malo

Matt

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Bathroom was dirty and leaking from the ceiling, housekeeping knocked and tried to enter three hours before checkout.
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations, el 27 jul. 2023
Dear Matt,We sincerely apologize for the condition of your bathroom. We will determine your room and ensure corrections are made. We will also speak with housekeeping about their service, as it is never our intention to rush guests on check-out day. Once again, we are very sorry for your experience, and we are determined to do better.

10/10 Excelente

George, Gilbert

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

David

No le gustó: Condiciones de la propiedad
The matress was broke down, not comfortable and walls are paper thin, ccould hear everything... also door wasn't hanging right, had to slam to shut it
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Bailey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We used this as a relax day for all our driving and it was great. The pool was closed and there wasn’t breakfast but that’s not a huge deal. There’s lots of dining options around that are fairly priced and it’s right next to a flying J which makes it very convenient.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Joseph

Le gustó: Limpieza
Couldn't get the WiFi to work, they had an area set up for a free breakfast but clearly weren't doing it at the time I was there. They didn't even have a coffeepot in the room. Place was safe, they had a security guard patrolling the parking lot

2/10 Terrible

Jacqueline

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to speedway
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
TV had many channels AC was cold Hot water was hot King size bed slept well. Room service came every morning
Se hospedó 4 noches en junio de 2023

2/10 Terrible

sara

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pool closed and out of order. Bug in room. Breakfast closed to guests but witnessed staff indulging. Mold by bathtub have picture to prove.
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations, el 5 jul. 2023
Dear Sara,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday to change your perceptions.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en junio de 2023

4/10 Malo

Billie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
False advertising
This location is advertising a continental breakfast and swimming pool, they have neither. The lady at the front desk said they have not had these amenities for a couple of years. I booked this location because I believed these amenities were available.
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations, el 3 jul. 2023
Dear Billie,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

4/10 Malo

Rennie

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Pitchers will show room 115 check out
Se hospedó 3 noches en junio de 2023
Respuesta de Guest Relations, el 2 jul. 2023
Dear Rennie,Should you have any questions or concerns, we encourage you to reach out to us offline so that we can be of assistance. Based on your rating, we have some work to do, and please know that guest satisfaction is very important to us. Feedback only helps us improve. Thank you, and we hope to hear from you.

8/10 Bueno

Yasnelly

Le gustó: Servicio y personal y condiciones de la propiedad
Good bed
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Shane

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never stayed booked 2 rooms for non smooking and got there they had none left.Tried to at least try to stay went into rooms smelled awful with smoke and dirty turned keys back in and left
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations, el 1 jul. 2023
Dear Shane,We are so sorry to hear this. Providing clean and comfortable accommodations is paramount to our team, and your feedback makes it clear we need to do better. Our team will make positive changes in hopes of you giving us another try in the future. Thank you.

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible... Can't say enough bad
Knights Inn was filthy, walls are thin, stuff on the sheets and comforter, carpets stuck your feet, bathroom doors don't close, rooms stink, when "cleaned" they went through all of our personal belongings in the drawers. We folded our stuff a certain way like we always do in hotels and the clothes were in shambles inside the drawer as if they were looking for something of value. STAY AWAY!!!!!
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations, el 1 jul. 2023
Dear Michael,We're sorry to hear about any lack of cleanliness or service during your visit, as this is never our intention. Rest assured, we will discuss all of your comments with our team. Should you have any concerns, we encourage you to bring this to our attention while still at the property, as the safety and security of our guests and their belongings is a top priority. We know that we can do better, and we hope you will give us another chance soon.

4/10 Malo

John

No le gustó: Limpieza y condiciones de la propiedad
Old, cheap. Needs updating. No lobby, no food on site.
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 30 jun. 2023
Dear John,Thank you for taking the time to share your thoughts with us. We are disappointed to read your review and learn that we were unable to meet your expectations. Your feedback is valuable to us, and we will be sure to share it with our team for improvement purposes.

10/10 Excelente

Sherry

Viaje en grupo
Le gustó: Servicio y personal
Great shower, nice bed- all I require for a motel to get a good rating, and this one had both.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza
It was an older property but well maintained
Se hospedó 2 noches en junio de 2023