I don’t even know where to start. I had the worst experience with this place and if 0 stars was an option, that’s what I’d be giving.
I’ll start with check in day. I called and confirmed an early check in of 12pm with the agreement of an extra charge. My group of 7 was notified at 11:58am the day of check in that they could not honor our early check in time of 12pm and that the 4pm check in would be honored due to cleaning. This was two minutes before we were supposed to be allowed to check in and my group was right outside the property. This left my group of 7 without a place for 4 hours, after commuting 10 hours to get here. When we did finally get in, the place was not as nice as the pictures. The patio furniture was broken, there were no cushions for the furniture, the walls had handprints all over, the couch sinks in, and the dining chairs have stains all over and smell disgusting.
On top of this, the place was broken into our first night at 3:30am. I reached out at 10:30am the following morning to give them the police report number and to let them know that our door didn’t lock due to being broken. I heard nothing back until 5pm that day when I received a text asking what happened, I responded at 5:03 pm and never heard anything back until I reached out again at 9pm asking what was going on and why there was no urgency to help us. Our door was not able to lock because of the break in and was not secure. At 9pm they did offer to move us to another property of theirs, if there was availability. I was then told that I would be reached out to the following day in regards to some form of reimbursement and they never got back to me, even now I still haven’t heard anything, two days later.
The icing on the cake was that someone in my group left their keys there. I asked them if the cleaner could take a look and if found, to let me know. There is an AirTag on the keys so we know that they are there. It obviously isn’t their fault that we forgot them, just disappointing that they haven’t communicated whether or not they were found.
Please do not waste your time with this place, I promise you will regret it.