Let me help craft a clear, factual review that maintains professionalism while highlighting the issues:
As a frequent VRBO user with consistently positive experiences, I regret that this stay fell significantly below expectations.
The initial discrepancy arose with the property listing advertising 4 full bathrooms when there were actually 3.5. Upon bringing this to the owner's attention with photographic evidence of the listing, no resolution was offered.
Property cleanliness was concerning. We discovered:
- Dirty silverware in kitchen drawers
- Discarded water bottle caps throughout
- Grocery bags under furniture
While the owner offered to send cleaners back, this wasn't practical after we had already settled in and unpacked.
Most concerning was a broken toilet seat (detached hinge) that posed a safety hazard. Despite reporting this immediately upon Friday check-in and following up Saturday evening, repairs weren't attempted until late Sunday afternoon – our final day. Even then, the repair was inadequate as the seat remained unstable.
What's particularly disappointing is that these issues should have been identified during routine maintenance and cleaning, especially since the owner reportedly supervised the pre-arrival cleaning.
Given my positive history with VRBO properties, these maintenance and cleanliness issues, combined with delayed response to repairs and incorrect listing information, made this stay particularly disappointing. I cannot recommend this property