Vista aérea
Ver disponibilidad

Opiniones de FairBridge Inn Express Natchez

2.5 out of 5
FairBridge Inn Express Natchez
337 Devereaux Dr, Natchez, MS

Opiniones

5.0
Puntuación de 10, es decir, Excelente. Basada en 35 de 362 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 56 de 362 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 362 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 68 de 362 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 134 de 362 opiniones" "

5.0/10

Limpieza

5.8/10

Servicio y personal

3.8/10

Servicios

4.6/10

Condiciones de la propiedad

4.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Indira

Se hospedó 2 noches en junio de 2023
Respuesta de Sophia CSR, el 19 jul. 2023
Hi Indira,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.

2/10 Terrible

Kenia

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto la limpieza y el cuarto en muy mal estado y avían insectos
Se hospedó 4 noches en agosto de 2022

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estaba en obras y la primera habitación que nos ofrecieron tenia humedades, alguna luz no funcionaba y había un mueble desmontado. Pedimos el cambio y esta estaba mejor, pero la puerta no habría bien, el mango de la cisterna no funcionaba y una luz tampoco
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Karla

Se hospedó 1 noche en agosto de 2021

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor hotel
Se hospedó 3 noches en julio de 2018
Respuesta de gm, el 20 jul. 2018
Sorry for any problems you may have had. Thank you for the feedback.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
devastador no servicio todo estaba descompuesto no funcionava los enchufes de la luz los focos fundidos no toallas para el baño y no limpieza fue horible no vuelvo a reservan en ese hotel

10/10 Excelente

Renee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 13 may. 2024
Thank you for choosing Fairbridge Inn for your stay.

10/10 Excelente

Elizabeth

Viaje en pareja
Le gustó: Limpieza
Very nice for the rates
Se hospedó 3 noches en mayo de 2024
Respuesta de GM, el 8 may. 2024
Thank you for choosing fairbridge for your stay.

2/10 Terrible

KD

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was a huge hole in the wall behind the door; the comforter was very dingy; the door had a hole in it which was patched over with clear tape; had to purchase any extra toilet paper; toilet seat was practically disengaged from the toilet; lighting in the room was dark; the towels were thin and small; the shower was not handicap accessible I had to step over the bathtub; the only place to hang your clothes was in the bathroom which was very unsanitary.
Se hospedó 8 noches en abril de 2024
Respuesta de GM, el 8 may. 2024
We do apologize for the inconvenience. And are working on correcting theses issues. Thank you for choosing fairbridge inn for your stay.

2/10 Terrible

Natasha

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
By far my worst experience as a traveler nothing went right the only upside is the staff was extremely nice under the circumstances but expedia really need to update info on booking at this spot they close at 11 pm there is no 24/7 deskhelp here and not one room look like photos being shown .i was changed to 3 different rooms to only end up in a room with a fllooded floor from air conditioning leak and stopped up sink the property offers No Refunds period.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 2 abr. 2024
We apologize for the inconvenience. And are currently working on the issue. We do thank you for your 2 night with us at fairbridge Inn Express.

10/10 Excelente

Dustie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very prompt and courteous!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 28 mar. 2024
Thank you for kindness And we appreciate you for choosing Fairbridge for your stay. Have a wonderful day.

4/10 Malo

Natalie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Won't come back...charged my card an extra $32. And insisted on a cash$50 deposit... which hopefully ill get back ... seems like a shady part of town...
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 14 mar. 2024
No ma'am you were only charged for one night. The 32 is what Expedia paid us.. That is what I was explaining to you yesterday. And thank you for choosing Fairbridge Inn for your stay.

10/10 Excelente

Sean

Se hospedó 4 noches en febrero de 2024
Respuesta de GM, el 6 mar. 2024
Thank you for your feedback.We most thankful you enjoyed your stay with us.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Average
Had to change Rooms the toilet overflow the room.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 19 feb. 2024
I do apologize for the inconvenience and we are worrking on this issue! But we do thank you for choosing fairbridge inn express for your stay!

8/10 Bueno

Debbie

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great price
Great room for the price
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 19 feb. 2024
We would like to thank you for choosing fairbridge inn express for your stay! An we hope you come back to see us again soon!

2/10 Terrible

Mark

Viaje familiar
Se hospedó 1 noche en enero de 2024
Respuesta de Mary, el 29 ene. 2024
We do apologize for your experience, and we are working on getting these issue resolved. And we do thank you for choosing Fairbridge Inn Express for your stay!!!

4/10 Malo

William

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
They don't have no news channels the bed is very hard worse bed I every slept on please don't waste your money with them
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 16 ene. 2024
We do apologize for your experience, we are working to get these issues address!!! We thank you for your 3 night stay with us at Fairbridge Inn Express!!!Kind Regards;GM Mary!

2/10 Terrible

Marco

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Evitate
Non mi hanno dato la camera perché non avevo cash per il deposito. Ho dovuto prenotare un altro hotel
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Mary, el 2 ene. 2024
I"m sorry for the Inconvenience, But the policy is a 100.00 cash deposit!! We do hope in the future you will choose us as the hotel of your choice!!

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
The room was half clean dirty towel was still left in room
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 5 dic. 2023
We sincerely apologize for the inconvenience!!!!

2/10 Terrible

Brett

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Refer to my Google review. This was the worse stay at a hotel I have ever experienced!! I even shortened my trip and left early. However, I was told I would not be refunded my last night even though I did early enough. I would.like to be contacted by Expedia to discuss my refund and describe my experience at this horrible hotel!!!!! 9192109972. V/R Dr. Brett Moule
Se hospedó 3 noches en noviembre de 2023
Respuesta de GM, el 5 dic. 2023
I Sincerely Apologize for your experience!!!!

6/10 Aceptable

raymond

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No coffee machine in room. Complimentary toothbrush and razor.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 13 nov. 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Gianluca

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My flight arrived late and I was told that check-in office would be closed after 11 pm. No information was provided about the limited time to check-in and worst that that the Hotel wouldn’t give me refund since I had to cancel and rebook a new reservation. I was completely frustrated. Expedia called the manager and the hotel manager wouldn’t allow a refund. I was completely frustrated and dissatisfied with the customer service.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 9 nov. 2023
Dear Guest,We regret the inconvenience you faced. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 30 oct. 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 Terrible

alain

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible, affreux, degueulasse ,
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 23 oct. 2023
Dear Guest,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terrible

Randerick

Viaje de negocios
Soon as I arrived they wanted a $100 cash deposit then the room was absolutely filthy, and the door wouldn’t even lock so I requested a refund was denied so I got a new room, TV didn’t work and air condition barely blows any air out
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 2 nov. 2023
Dear Guest,We deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 Terrible

edward

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ride Crude and very Nasty place! Don’t think abou!
First of all the staff is absolutely the worst I have ever dealt with! They insisted on a 100.00 cash deposit! And a credit or debit card as well! Even talked to the manager Allison Smith and she said it was company’s policy from corporate!! And it was on Expedia Booking Site as well!! I looked it up and showed them that is didn’t have anything like that on there! So I had to go to the Bank and get a cash advance on my credit Card which cost me 25.00 fee! After all that I found on Expedia’s site that plainly says they don not accept cash! Only debit or credit
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 17 oct. 2023
Dear Guest,Thank you for sharing your review. We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We will investigate this issue and will take the required measures. We hope to serve you better next time

2/10 Terrible

Sylvester

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
That I was only 2 hours away from home
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 7 oct. 2023
Dear Guest,We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 Terrible

Gary

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When initially driving up to the hotel I noticed it was very badly maintained and trashy in appearance. There was a cash fee of $100 that wasn’t disclosed beforehand. I will never stay there. I give this place a 1 out of 10 rating. Worst hotel I’ve ever been to. Do not stay there!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 8 sept. 2023
Hi Gary,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

2/10 Terrible

Andrew, Houston

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Where to begin.I should have known better for the price but the pictures were ok. Checking in; 3 times to get a key to open the door, no TV remote until I suggested we take one from another room. The room; floor was sticky and dirty, no security catch on door, NO smoke dector--just the wire hanging, electrical outlet covers missing, toilet very loose on the floor, clothes rack falling off wall, no occasional/desk chair and a BIG roach in the bathtub. On the positive; bed was comfortable, internet worked and it was quiet. I have pictures if my review needs to be confirmed. I do NOT recommend staying here for the faint of heart.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 8 sept. 2023
Hi Andrew,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

8/10 Bueno

Maurizio

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ottimo prezzo.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 31 ago. 2023
Hi Maurizio,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

2/10 Terrible

James, Monroe

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This was one of my worst experiences in all my years of travel and use of Expedia. I arrived thirty minutes before a business meeting giving me time to change my clothes. I had prepaid the room through Expedia but was told I had to put down a $100 cash deposit. I said fine here is my card. The lady behind the desk said no, a cash deposit I cannot take a card. Exasperated and running out of time I dug through my car until I found $100. Next she said I will also need a card for a deposit in case the damage exceeds $100. I said you must be kidding? No she said and ran my card. When I walked into my room the only place to lay my bag besides the bed was a table attached to the wall. I put my bag on the table which fell off the wall onto the floor. The hanging clothes rack was half way out of the wall. The bathroom had no working light and the tv had no remote. Other than that it was a great experience.
Respuesta de Sophia CSR, el 3 ago. 2023
Hi James,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 7 noches en julio de 2023
Respuesta de Sophia CSR, el 4 ago. 2023
Dear Guest,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Aceptable

Travis

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The staff is very friendly and helpful. I booked the room because I expected there to be a pool there, as listed. The pool is there, only not in use because of renovations. I booked a double, but had to be moved out of there because of a leak from upstairs, so was given a king instead. It was, however, very peaceful, and so slept very well. I would definitely stay here again, once the renovations are complete!!!
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 7 jun. 2023
I do apologize for the pool , we hope you choose us again when we have that amenity available!

2/10 Terrible

Beth

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upon check in i was informed that i had to pay $100 cash deposit which would be returned upon checkout. I paid for 10 days, i left after #5. Tried to check out that morning before going to work and of course, no 3rd shift clerk. So they got 5 days of unused room rates and my $100 deposit. Now mind you that i tried to call 5 or 6 times that day and no one answered the phone. Go figure. I will NEVER stay there again.
Se hospedó 11 noches en mayo de 2023
Respuesta de Sophia CSR, el 24 jul. 2023
Hi Beth,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 Terrible

Chandler

Se hospedó 2 noches en mayo de 2023
Respuesta de Fairbridge Inn Express Hotel, el 7 jun. 2023
Thank you for your feedback.

2/10 Terrible

Richard

Viaje de negocios
When I checked in I was advised that a $100 deposit was necessary and could only be paid in cash.
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager, el 7 jun. 2023
We apologize for the inconvenience this caused during your stay with us.

10/10 Excelente

Singleton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Fairbridge Inn Express Hotel, el 7 jun. 2023
Thank you for your feedback.

6/10 Aceptable

Derrick

Respuesta de Fairbridge Inn Express Hotel, el 7 jun. 2023
Thank you for your feedback.

2/10 Terrible

Wesley

Se hospedó 2 noches en enero de 2023

2/10 Terrible

Charles

Se hospedó 1 noche en enero de 2023
Respuesta de Sophia CSR, el 6 nov. 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Terrible

Arlene, Crowley

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I drove 2 hrs only to get there and the door was locked and sign said no vacancy!!! I already had paid for my room!!! Had to spend more money on another hotel!!!
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Shane

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not even open
I didn't stay. When I got there the property was under construction. A no vacancy sign on the door. When I called the number they provided for 20 minutes, no one answered.
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

LISA L

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No one was at the counter for almost half an hour. Pictures are nothing like the actual place- maybe 10 years ago
Se hospedó 5 noches en julio de 2022

2/10 Terrible

China

Se hospedó 1 noche en julio de 2022

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Terrible room condition
Water leaks in bathroom and main room
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Antonea

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Perfect view of a broken pool!
My room had a pool view but unfortunately the pool wasn't up and running which was a total disappointment. The pool hasn't been operating since 2017 and honestly it's the main attraction for this hotel.
Se hospedó 1 noche en julio de 2022

6/10 Aceptable

Thunya

Viaje familiar
No working microwave or refrigerator
Se hospedó 1 noche en julio de 2022

4/10 Malo

James

No le gustó: Limpieza, servicios, condiciones de la propiedad
First, I pulled up and there was a car in the check in area. I get out to check in.. the attendant is in the car. Gets out when I start walking up. What?.. he don't have to answer the phone for outside calls or someone calling the desk? Second, the first room I was given, the attendant told me.. "the key card may not work".. and of course, it did not work, had to get another room. The room was ok for what I paid. I knew it wasn't a 5 star place, just needed somewhere to sleep. But, had a hard time getting the TV remote to work. Then only about half the channels worked... which was about 15 of 30 (approx). Then I noticed the bathroom facet would not stop running, and no hot water at the sink. Best thing about the whole stay was the AC was awesome! oh... and the water pressure was very good. Got ready to check out. Start walking toward the office. Again, a car in the check in area. A different attendant gets out. He asks .. "do you want to check out". Yes, I say.. he takes my key card and I leave. I suspect he was smoking marijuana in the car. I understand 'you get what you pay for'... but they could at least fix the facet.
Se hospedó 4 noches en julio de 2022

4/10 Malo

Brenda

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
PLEASE, PLEASE DONT BOOK. THE PICTURES ON THE WEB IS OVER 13 YEARS OLD. I checked in was told that expedia had me charged for 2rooms. Mr. Adrian fixed that. I was thinking that this will be a good experience. 1st room the toilet was leaking. The manager was trying to leave. 2nd room most of the lights wouldn't work. Had to look for the manager. 3rd room was bad. But i was tired of spraying disinfectant. The rooms are nasty, disgusting, infested with Roaches, found a joint in the head of the bed, sink stopped up, toilet set broken, roaches in the refrigerator. The woman at the desk was in a red truck most of the time smoking weed. She had a real bad attitude when i asked for clean towels. The housekeeper that gave me the towels. When i went to find her was very sweet. I think that was the same lady that checked me out on Sunday. The could at least wash with some that has a little fresh smell. THIS IS NOT A HOTEL. THE DONT DROP IN MOTEL FITS BETTER. NO POOL,NO BREAKFAST, WIREFIRE DONT WORK.
Se hospedó 2 noches en julio de 2022

2/10 Terrible

kyonila

Se hospedó 1 noche en junio de 2022