VRBO classified my report as a Health & Safety case after I sent photos.
Issues Summary:
1. No exterior lights
2. Live rodent(s)
3. Rodent feces
4. Rodent repellents
Details:
1. I notified the host a week before our arrival that we would be arriving late at night & asked if there would be lights on. She replied & said there would be.
-There were no lights on when we arrived at 12:30a, it was pitch dark at the driveway which we passed a couple times, dark in the parking area & at the entry gate.
-We had to walk through pitch darkness to find the entry gate & lockbox w/the key in it, through a dark yard w/luggage to get to the door of the property, and to unlock the main door to get in, all w/light only from a phone flashlight.
2. There was a live rodent(s) inside a built-in bunkbed base loudly scratching at the wood trying to get inside the bedroom all night. I considered leaving, but it was dark, I was tired & it started storming.
3. Since I couldn't sleep I started to make a decaf. When I turned over the Keurig pods box, rodent feces fell onto the counter. There were also dead bugs in the utensils carafe, the floor register had droppings in it, and there was what looked like a year's worth of rodent feces in the sink base cabinet.
4. There were rodent repellent bags all over and evidence that a rodent had chewed up something by the baseboard. I had an allergic reaction to the balsam oil in the bags, runny nose, coughing.
No refund offered.