I rented this home for 7 days but only stayed 2 nights. I checked in at 5pm Sat. when PBH office was closing. There were many issues with smells/cleanliness (mildew in shower, bedbugs, mold in refrigerator and walls) towels from previous tenants left in the washer for me to launder. I cleaned for hours but the more I cleaned the more disgusting, I found it. Closets were locked, the drawers had hair, dirt, bugs, and dander. We kept our clothes in our suitcases. No shower in the master bedroom and I would never take a bath in that tub.
We rented the house on the bay, so my son could play in the water and we could dock a boat. There was an "under construction" sign in the backyard, but this was not advertised on VRBO. There was deterioration of the exterior structure on stairs, deck, and bay area. There was no safe access to the water, as the stairs were rotted and crushed, with exposed rusted nails/stakes. My son fell off the pier and skinned his knees, badly.
I sent an email to PBH the following day, at 11pm Sun. I checked out on Mon. at 9am, when they re-opened. Marla at PBH rolled her eyes over 10 times while I was explaining the conditions of the home and how my son was injured on the property. Even though I left the property 5 days early, PBH will not issue any partial refund, stating I waited too long to notify them of the problem. VRBO states they will offer no credit bc I checked out with PBH without notifying VRBO. I lost $4800 and neither company accepts fault.