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Reviews of Pledge Scape

5 out of 5
Pledge Scape
No.5, Seneviratne Place, Kudapaduwa, Negombo, Western

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 49 reviews" "
Rating 8 - Good. 14 out of 49 reviews" "
Rating 6 - Okay. 3 out of 49 reviews" "
Rating 4 - Poor. 1 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

kerstin

Traveled with partner
Disliked: Property conditions & facilities
Pool nice but surrounding wood area is dangerous. The beach in front was dirty. If you sit at pool side, hawkers lean in and shout at you from the beach, including a man with a performing monkey on a leash! There was no hot water when we showered before leaving for the airport in the morning, and they leave the front doors open all night, leaving the hallways and lifts filled with mozzies. Also, despite Expedia's ad at time of booking, thete was no free airport transfer. It was tha only reason we booked and so we ended up embroiled in conversations with the hotel, who wanted to charge 20usd each way, and Expedia, who said it wasn't their problem. Overpriced and disapponting.
Stayed 1 night in Apr 2023

6/10 Okay

Nisali

Traveled with group
Liked: Room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked about property : close to the airport, very modern and updated rooms with nice view of the ocean. Nice rooftop. Didn’t like about property : there were many small mini ants crawling on the table in our room. Maybe a spray or something to keep ants out of the room would be recommendable.
Stayed 1 night in Feb 2020
Response from Randima on 4 Mar 2020
Dear Guest, first, I would like to thank you for leaving such valuable feedback and we also appreciate your effort which is put up with it. I am so glad that you enjoyed your stay and you admired the ocean view which we take so much pride and it’s a pleasure to know you experience it, We love having you as our guest and thank you for the feedback and we will be looking forward to your next visit. Best Wishes, Randima De Alwis Group Reservations Executive

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
The Hotel is super clean and the decor is amazing. A truly 4 star / borderline 5. Restaurant food is very good but incredibly slow considering the number of staff present in the restaurant - they need to work on efficiency. One staff member at the front desk where incredibly rude over the phone (everyone else we’re very friendly). I wanted to get some clothes cleaned and this proved to be so difficult that I needed up giving up and going across the road after they made me wait at the room over 45 mins for someone to collect the laundry. Fumigation very much needed in and around the hotel. We had food completely covered by ants in the room!!
Stayed 1 night in Jan 2020
Response from Randima on 4 Mar 2020
Dear Guest, Appreciate you taking the time to provide feedback about your recent stay. I am glad to hear that you enjoyed our food and hotel decor, although I must apologize about the problems you experienced. Please rest assured that this is not indicative of our usual high customer service standards, and I hope that we can welcome you back again should the situation arise in the future. Best Wishes, Randima De Alwis Group Reservations Executive

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean front throughout the property. Clean and modern design. Close to restaurants.
Stayed 1 night in Jan 2020
Response from Randima on 4 Mar 2020
Dear Guest, first, I would like to thank you for leaving such valuable feedback and we also appreciate your effort which is put up with it. I am so glad that you enjoyed your stay and you admired the ocean view and hotel design which we take so much pride and it’s a pleasure to know you experience it, We love having you as our guest and thank you for the feedback and we will be looking forward to your next visit. Best Wishes, Randima De Alwis Group Reservations Executive

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, ocean front. Street food buffet was fabulous
Stayed 2 nights in Jan 2020
Response from Randima on 4 Mar 2020
Dear Guest, first, I would like to thank you for leaving such valuable feedback and we also appreciate your effort which is put up with it. I am so glad that you enjoyed your stay and you admired the ocean view and which we take so much pride and it’s a pleasure to know you experience it,and thank you very much for highlighting our excellent food and the team is so grateful for your kind words which means a lot and will be cherished always, We love having you as our guest and thank you for the feedback and we will be looking forward to your next visit. Best Wishes, Randima De Alwis Group Reservations Executive

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and stylish property with sea view and friendly staff. Rooms are large and we'll equipped. Breakfast was excellent.
Stayed 1 night in Jan 2020
Response from Randima on 4 Mar 2020
Dear Guest, first, I would like to thank you for leaving such valuable feedback and we also appreciate your effort which is put up with it. I am so glad that you enjoyed your stay and you admired the ocean view which we take so much pride and it’s a pleasure to know you experience it, and thank you very much for highlighting our staff and breakfast and the team is so grateful for your kind words which means a lot and will be cherished always, We love having you as our guest and thank you for the feedback and we will be looking forward to your next visit. Best Wishes, Randima De Alwis Group Reservations Executive

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best hotel in Colombo. Everything is best about this hotel.
Stayed 1 night in Jan 2020
Response from Randima on 4 Mar 2020
Dear Guest, first, I would like to thank you for leaving such valuable feedback and we also appreciate your effort which is put up with it. I am so glad that you enjoyed your stay and the team is so grateful for your kind words which means a lot and will be cherished always, We love having you as our guest and thank you for the feedback and we will be looking forward to your next visit. Best Wishes, Randima De Alwis Group Reservations Executive

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great - in front of quiet beach, not the one more famous. (but that's something I personally like). The room (I know only the type I stayed) was well designed - better than some popular boutique hotels in NYC. Also the service was great as well. I'd definitely stay at this hotel again, if I come to Negombo.
Stayed 1 night in Jan 2020
Response from Randima on 5 Mar 2020
Dear Guest, It's a great pleasure having you and we love having you as our guest, it brings so much of joy to know you had enjoyed your stay and that we made you feel like home, Thank you very much for highlighting our excellent service and the team is so grateful for your kind words which means a lot and will be cherished always, Thank you again, and we will be looking forward to your next stay with us. Best Wishes, Randima De Alwis Group Reservations Executive

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fabulous. The rooms have this massive view.
Stayed 4 nights in Dec 2019

10/10 Excellent

Jolyon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!
Couldn’t fault this hotel in any way. Beautiful facility, prefect location, fabulous food and excellent service. Would definitely go back.
Stayed 2 nights in Dec 2019

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Mary S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in negombo
ITs a brand new hotel, so everything is perfect. Friendly front desk who organized my free airport shuttle at 5am. Complimentary cookies, infinity pool, amazing room with view of beach with balcony. Great bathroom with soak tub overlooking the ocean. Great bed and pillow, luxurious. Only negative with no fault of the hotel is there is construction of a huge hotel next door that should be complete in 6 months.
Stayed 1 night in Dec 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable stay with our own pool absolute loved our stay!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Pamela, Irvine, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, with many small boutique touches that made my one night stay great!
Stayed 1 night in Oct 2019

8/10 Good

Aminath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G
Overall it was good , the only problem was the privacy issues. Next to restaurant there was the pool which we didn't like . And no sun-beds in the beach. Other than that everything was fine for us . Staffs are very friendly
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Amy, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pledge Scape has a great ocean view, and the service is outstanding. Everyone is very friendly. I had a lovely room; however, it was a little worn in areas. There were things that had been damaged and not replaced. Did it affect my overall opinion? Not too much, but the upgraded room was a significant enough price difference that I would have expected it to be in perfect condition. Overall, though, I was happy with the hotel and would stay there again. The breakfast was tasty, and the free airport transfer was a nice bonus.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel and very lovely staff Wonderful way to finish my vacation in Sri Lanka
Stayed 1 night in Oct 2019
Response from Randima on 3 Oct 2019
Thank you for taking the time to write about your recent stay with us. We hope to be able to welcome you back again one day in the future.

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, very friendly and accommodating staff. Great room with beautiful ocean view. Sadly, noisy air con
Stayed 3 nights in Sep 2019
Response from Randima on 23 Sep 2019
Dear Mrs. Ann, Thank you for taking the time to provide feedback on your recent stay with us. I am sorry to hear about your feedback in regards to the noisy air-condition. I will be sure to pass your comments onto my Engineering department to have all air conditions double checked. We hope to be able to welcome you back again one day in the future Thanks & Best Regards

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium hotel right on the beach.
Lovely hotel right on the beach. Modern with polished concrete floors. Welcome drink on arrival and cookies brought to your room early evening. Breakfast was fantastic. Free transport to airport. Staff were very helpful. Only let down was the lack of hot water in the morning.
Stayed 1 night in Sep 2019
Response from Randima on 16 Sep 2019
Dear Mr. David, Thank you for taking the time to write about your recent stay with us. I am glad to hear that your enjoyed our rooms, facilities, as well as the fantastic views, Breakfast. We hope to be able to welcome you back again one day in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly. Chilled face towel and drink on arrival. Restaurant food was really good. Hotel is very new and moden with a nice pool which overlooks the beach.
Stayed 1 night in Sep 2019
Response from . on 11 Sep 2019
Thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities, great food, good location excellent hotel would stay again
Stayed 2 nights in Aug 2019
Response from , on 11 Sep 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Randima on 31 Jul 2019
Dear Sir/Madam, Many thanks for your review and it was a privilege having you with us. We are delighted to see your comments and I will personally pass on your feedback to everyone in the team. We at Pledge Scape take pride in what we do and believe in creating memorable experiences and we are pleased to hear that you enjoyed your stay. Thank you once again and we look forward to welcome you in the near future.

8/10 Good

Scott-Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy landing spot in Negombo
Nice hotel, albeit a bit quiet for this time of year. A soft place to land after a long flight, close to airport. Good breakfast, comfortable bed and lots of room. I'd stay here again!
Stayed 3 nights in Jul 2019
Response from Randima on 26 Jul 2019
Dear Mr. Scott, It was an honour having you with us and we are very delighted to see your review and the rating. We at Pledge Scape Negombo value all our guests and our ultimate motive is to make every guests stay a pleasant and a memorable one. We look forward to welcome you in the near future and many thanks for travelling to Sri Lanka and for staying with us at Pledge Scape. Randima De Alwis Reservations Executive

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at pledgescape., the food in the restaurant was really delicious and we felt pampered on our last few days in Sri Lanka . I cant believe this isn't a 5 star hotel. Loved the architecture and design of the building and the amazing views. It has a top floor roof terrace that you can enjoy the views and sunsets on while sipping a drink. Highly recommended .
Stayed 2 nights in Apr 2019
Response from Randima on 28 Apr 2019
Dear Valued Guest, Thank you for taking the time to share your positive travel experiences with us. I’m pleased that you enjoyed your last few days stay in Sri Lanka with us. It is so inspiring to note that you like our food. we are all pleased with your kind comments regarding our architecture and design of the building and the amazing views. On behalf of the team at Pledge Scape Negombo, I look forward to welcoming you back and to be at your service again. Sincerely

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice rooms, great stay
Amazing hotel with modern design and super clean. Staff is super friendly but sometimes a bit confused with orders. Other than that really not a single thing to complain about. We definetely recommend this place to anyone coming to Negombo. Especially that it is not a huge place few rooms was very pleasant. But still offers all amenities of a big resort.
Stayed 2 nights in Apr 2019
Response from Randima on 28 Apr 2019
Dear Valued Guest, Thank you for time and sharing your experience with us. We are so delighted with the eye-catching caption of your review “Super nice rooms, great stay” and very glad that you recommended us to travelers who would like to experience our hotel. Thank you for bringing us that there was a bit confused with orders and we’ll look in to that matter. We all wish you a great journey into Pledge Scape next time and look forward to welcoming in your good vibes. In behalf of the team at Pledge Scape Negombo, I look forward to welcoming you and to be at your service. Sincerely,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was gorgeous! Great rooms and a great location in Negombo. The only complaint was the service at the restaurant. It was a bit slow at times. The staff was so nice and friendly though.
Stayed 5 nights in Apr 2019
Response from Randima on 28 Apr 2019
Dear Valued Guest, Thank you for having taken the time to post your review with us. We highly appreciated and valued receiving comments from our guests whether it is positive or for improvement. While carefully reading your detailed feedback, I’m delighted that you were enjoyed our property rooms and location. Also we sincerely apologize that we were not able to satisfy fully your expectations from us. After reading your constructive feedback, the concerned department (F&B) are monitoring the service. I do believe in second chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation and further restore your confidence in us. In behalf of the team at Pledge Scape Negombo, I look forward to welcoming you and to be at your service. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Clean new. Great service. Good value. Nice outlook over the ocean
Stayed 2 nights in Mar 2019

10/10 Excellent

John, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly superb!
Boutique style hotel - superb sea views. Excellent service and hugely convenient for the airport.
Stayed 1 night in Mar 2019

6/10 Okay

Sofia

Liked: Cleanliness, property conditions & facilities
Spacious room, sad pool area
The room was really nice and spacious. The gym was great with a nice view. What brought this hotel down was the pool area that was not cozy at all. It was a small area considering the amount of guests and very open making it feel sad. As the beach in Negombo was dirty with a lot of trash in the sand we felt like staying by the pool but there was no plants, sun parasols, shadow in the morning and it just felt cheap without any charm. Considering the rest of the hotel was so nice and the room quite expensive we were disappointed by this part of the hotel.
Stayed 2 nights in Mar 2020

10/10 Excellent

Sander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk!
Et helt fantastisk sted, rett og slett. Dette er ikke bare et fint og luksuriøst hotell etter Sri Lankisk standard, dette er et fint og luksuriøst hotell etter vestlig standard. Rommene er store, badet delikat og utsikten er bare helt utenomjordisk. Det er lite som slår å se den rosa solnedgangen over det indiske hav fra balkongen her, det må oppleves.
Stayed 1 night in Mar 2020

10/10 Excellent

Petri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hieno arkkitehtuuri
Loistava hotelli, hyvä valinta kun aamulla lähti lento. Hotellilla lentokenttäkuljetus sisältyy huoneen hintaan Hotelli on nykyaikainen, ranta avautuu suoraan ikkunasta
Stayed 1 night in Jan 2020
Response from Randima on 4 Mar 2020
Dear Hieno, first, I would like to thank you for leaving such valuable feedback and we also appreciate your effort which is put up with it. I am so glad that you enjoyed your stay and you admired the ocean view which we take so much pride and it’s a pleasure to know you experience it, and thank you very much for highlighting our free airport shuttle.We are so grateful for your kind words which means a lot and will be cherished always, We love having you as our guest and thank you for the feedback and we will be looking forward to your next visit. Best Wishes, Randima De Alwis Group Reservations Executive

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, beach in front need cleaning
Stayed 2 nights in Jan 2020
Response from Randima on 4 Mar 2020
Dear Guest, first, I would like to thank you for leaving such valuable feedback and we also appreciate your effort which is put up with it. I am so glad that you enjoyed your stay and it’s a pleasure to know you experience it, and thank you very much for your feedback regarding the dirt in beach and we’ll be working to clean this always in future. We love having you as our guest and thank you for the feedback and we will be looking forward to your next visit. Best Wishes, Randima De Alwis Group Reservations Executive

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt okey
Helt okey hotell. Området är sådär. Ingen höjdar strand precis. Lite väl lyhört. Bra mat och wifi.
Stayed 1 night in Dec 2019

8/10 Good

Jana, Germany

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Einzigartiges Zimmer (Premium) mit traumhaftem Panoramablick auf das Meer. Pool sehr klein, Strand ist nicht sehr schön, wird auch als Parkplatz genutzt, nebenan Baustelle. Wenn wir nicht das Sonderangebot gebucht hätten würde das Preis-Leistungsverhältnis nicht stimmen. Frühstück nicht überzeugend.
Stayed 2 nights in Dec 2019

10/10 Excellent

Sybille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Jahr altes Wohlfühlhotel
duftende Handtücher in weiß, Zimmer und gesamtes Hotel sehr sauber. Jeden Tag 2 neue Glaswasserflaschen kostenfrei auf dem Zimmer. Curry superlecker, andere Speisen am Bufett leider nicht mehr warm, Lamm z.B. schmeckt nur heiß. Im Duschbereich beim Pool , sollte die Tür repariert werden und noch Haken für den Bademantel oder Handtuch angebracht werden. Eine Abschattung wäre beim Pool auch noch eine Verbesserung
Stayed 2 nights in Dec 2019

2/10 Terrible

Claudia

Liked: Cleanliness
Disliked: Staff & service, room comfort
housekeeping steals money.. !!! Unhelpful hotel
We are more then angry .. we put a no disturb / cleaning Sign on the door . Left for 1,5 h to go to the pool . We came back . The housekeeping was in there . We saw at night when we packt that they stole 200€ from us .. was hidden in a passport wallet in the closed .. when we complained . They let us wait for hours . No one really talked to us . Took us 4 hours . They where no helpful .. kind of annoyed ... “they investigating “ now .. so .. however .. there where unfriendly .. not helpful .. we paid 190€ for 2 nights .. and all they came to us .. was 2000slr ... ( 10€) 50% what we ate!! For letting us 4hours wait .: being unfriendly , unhelpful , not communicating with us !!! Worse place ever!!! Was the most expensive hotel we stayed in Sri Lanka . To let the awsome vacation end Nicely !!! FAIL!!!
Stayed 2 nights in Nov 2019

10/10 Excellent

GAUTHIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! We loved this hotel. It’s brand new so everything is super clean and well designed. The decoration is stunning with great love for the details. Service is perfect (welcome drink delicious) and the view on the ocean is beautiful. We loved the free shuttle to the airport (20mins) in a great new car. Too bad we stayed only one night!
View from our room
Stayed 1 night in Nov 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hervorragendes Hotel! Alles passt!
Sehr schönes Hotel direkt am Meer. Ruhige Lage, super Bett. Grosse, moderne, saubere Zimmer. Gutes WLAN, super freundliches Personal. Abholung vom Flughafen klappte reibungslos. Ich würde sofort wieder im Pledge Scape absteigen, um die erste Nacht oder letzte Nacht vor/nach einem Flug zu verbringen.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Lage, direkt am Strand. Neues Hotel mit geschmackvoller Einrichtung. Sehr gepflegt. Schöner Balkon mit Meerblick und bequemen Stühlen. Gutes Frühstück. Kostenloser Transfer zum Flughafen.
Stayed 1 night in Sep 2019
Response from . on 11 Sep 2019
Thank you

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Recent hotel with ok value
Recent hotel with some good and not so good sides: - good: pick up from airport included in the fee, nice bathroom with quality features, balconies with ocean view - not so good: atmosphere in the restaurant is a bit gloomy, bed is very hard and short (1m90, which is my height), there are some garbage on the beach right next to the hotel
Stayed 1 night in Aug 2019
Response from . on 11 Sep 2019
Thank you

10/10 Excellent

Edge, Tokyo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excel accommodation.
Stayed 1 night in Jun 2019
Response from Randima on 31 Jul 2019
Dear Sir/Madam, Many thanks for your review and it was a privilege having you with us. We are delighted to see your comments and I will personally pass on your feedback to everyone in the team. We at Pledge Scape take pride in what we do and believe in creating memorable experiences and we are pleased to hear that you enjoyed your stay. Thank you once again and we look forward to welcome you in the near future.

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Sehr große super ausgestattete Zimmer. Für eine erste Nacht nach langer Anreise perfekt. Frühstück und Abendessen ebenfalls wunderbar.
Stayed 1 night in Mar 2019