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Opiniones de Home Sweet Home Resort

3 out of 5
Home Sweet Home Resort
One Love road, Negril, Westmoreland

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 88 de 207 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 55 de 207 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 207 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 207 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 207 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent Service
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Nicole

Se hospedó 4 noches en febrero de 2024

8/10 Bueno

Wesley

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Keneson

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Lashanna Torray, Grayson

No le gustó: Limpieza y condiciones de la propiedad
They do not answer phones I booked a room and I got a lower level room and no refund
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Peggy L, New York

Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice, modest rooms on picturesque cliffs, swimming/lounge/garden areas very nice, beautiful views of the dramatic ocean and sunsets. Adequate staff. HOWEVER, not offered any water or even a piece of fruit upon arrival (or next morning). Informed kitchen/restaurant was broken.Areas of property under construction. Forced go out on UN-walkable, narrow, dangerous road quite a distance to forage for any sustenance. To go anywhere or do anything off-site - including Negril sandy beaches, you must take taxis or minivans or hire driver.
Se hospedó 5 noches en noviembre de 2023

6/10 Aceptable

Jessica, Saint Paul

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This hotel is in a great location and has a beautiful view. The rooms are nice compared to other small negril hotels. But BE WARNED-THEY DO NOT HAVE A BAR OR RESTAURANT like advertised. If you are not familiar with Negril and how to get around I would not stay here. Honestly I think I should get some money back!

8/10 Bueno

Felicia, Dallas

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
I rnjoyed the rooms view the best. They should update the rooms but overall a great stay the bed was comfy. Staff was so friendly.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Heath, Hackensack

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay here. Home was quiet, clean and comfortable. I enjoyed bkfast lunch and dinner there also. The staff was pleasant. I will be back.
Se hospedó 7 noches en julio de 2023

8/10 Bueno

Charles

Se hospedó 4 noches en julio de 2023

2/10 Terrible

Summer

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
I got scammed by home sweet home
Well, first of all, I felt like I have been scammed we booked two rooms due to a family event and was dissatisfied with almost everything. Upon arrival I was greeted by pure darkness, at first I thought the place was closed It seemed abandoned. I even had to reach out to the customer service. There were no lights on the property outside anywhere pool area, walkways etc….They were supposed to place us in the deluxe rooms with the sea view which that was NOT the case. Pool was dirty tbh I don’t even know where to start/stop with the complains, to summarize I rest my case by saying. IT WAS OVERLY DISCOMFORTING SO I RETURNED THE KEYS AND WE ALL LEFT NOBODY WANTED TO STAY I FELT SOOO AGGRAVATED!!!!!.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Monique

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the place, peaceful and friendly staff
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Fairh

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was not what was expected
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Jesse

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Shannon, new york

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you for a lovely stay, my birthday was indeed special at Home Sweet Home. This quaint resort is for budget friendly travelers that want outstanding views of the sea and ocean accessibility. Patsy’s, a local coffee & ice cream shop, is a 5 min walk for excellent breakfast along the coral filled sea waterfront
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed there multiple times over the last decade and have never been disappointed by the beauty of the location and friendliness of the long-time employees and owner.
Se hospedó 7 noches en febrero de 2023

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
A dated gem
Only spent two nights in Negril at Home Sweet Home resort prior to traveling the island. Negril is a very small sleepy town with plenty of bars and any other party needs well within reach but very little in the way of restaurants or shopping. Perfect for some, not for others. Can’t imagine children would love it. The resort itself is in a good location and the few staff I saw were very friendly. The place is VERY dated and a bit on the dirtier side but not bad. I had fun. My parents would have left. There’s a small pool but the star of the show is the cliff jumping and good snorkeling right on site. That’s specifically why I booked there and it went to plan. By 10pm it’s pretty well dead there, and it was a weekend. Grocery store down the street and a dispensary directly across. No specific complaints but unlikely to return to Negril. Even if I did would most likely stay elsewhere but at $120 a night it was okay.
Se hospedó 2 noches en febrero de 2023
Respuesta de HSH, el 12 feb. 2023
Thank you for your positive review and feedback!

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The swimming off the cliff was world class. The towels were fluffy and the food made by Junior was delicious. Anna and Tina and everyone was so helpful and friendly. A lovely place for low key relaxation, amazing swimming and views and fantastic food.
Se hospedó 1 noche en enero de 2023
Respuesta de HSH, el 12 feb. 2023
Thank you for this great 5/5 review! We so appreciate it and we look forward to your return to Home Sweet Home Resort!

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Disappointing restaurant
Cliff-side location was very scenic, nice landscaping and pool area with stairs down to access water for swimming or snorkeling. But, lots of junk lying around perimeter, empty beer bottles outside buildings never picked up. Room wasn't as nice as I expected. Bed was comfortable, but not "Tempur-Pedic mattress" nor "Premium Bedding". Hotelscom & Expedia listings both say rooms have microwaves, but direct hotel website shows only some rooms with microwaves. Ours did not. Biggest problem was the restaurant. One of two chefs was out sick for the duration of our stay. Food orders took 1.5 to 2 hrs to be fulfilled. Suggestion was to pre-order meals, i.e. order dinner at lunchtime, which we did once successfully. The second time we tried this we showed up for our pre-ordered dinner and there was no staff at the restaurant at all and no one showed up with our food or an explanation. Nearby food/restaurant choices are very limited. The highway is not very pedestrian friendly to walk any distance, so you have to take a taxi which gets expensive. We were there with friends and expected to save $ by sharing a taxi, but were charged per person/couple.
Se hospedó 7 noches en enero de 2023
Respuesta de HSH, el 12 feb. 2023
Thank you for your feedback. We have shared your feedback with management. We hope to see you again!

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2023

2/10 Terrible

Horace

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bait and switch
I booked a deluxe room with seaview and when i checked in i was bought to a room and i thought after entering there was a seaview but there was not. I went back out Immediately to the office to the individual who checked us in and the security guard said he was no longer available. It now maxe it totally transparent that this was a bait and switch. There was no other rooms available according to the security guard and ocean front rooms are usually more money. The room was swellt as if there was sewage issues, tv did not work and I couldnt connect to the internet as the office for check in was closed.
Se hospedó 1 noche en enero de 2023
Respuesta de HSH, el 12 feb. 2023
Every room at Home Sweet Home Resort has a clear sea view. The rooms closest to the sea are our suites. We appreciate your feedback and always aim to provide a great experience. Thank you for choosing Home Sweet Home and we hope to see you again!

8/10 Bueno

Danielle Faith, Farmington Hills

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place was really nice for swimming and jumping off the cliffs. The owner seemed really nice. I’d stay again.
Respuesta de HSH, el 12 feb. 2023
Thank you for your positive rating! Thank you for choosing Home Sweet Home and we hope to see you again!

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
A night in Negril
O'k but a lot con be done to improve the property. The breakfast experience was good!
Se hospedó 1 noche en diciembre de 2022
Respuesta de HSH, el 12 feb. 2023
Thank you for your positive rating! Thank you for choosing Home Sweet Home and we hope to see you again!

2/10 Terrible

Nancy Tucker

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The View from the Room breathtaking. Only good feature. Would NEVER stay at this hotel again.No in room cleaning service despite tipping first day. Sheets had faded blood stains. Had to ask for clean towels and toilet paper daily. Staff rule the resort and do as they please.
Se hospedó 7 noches en diciembre de 2022
Respuesta de Tina , el 13 dic. 2022
I’m sorry your stay never went as planned. Our housekeepers offered you room service daily and some days you would accept and some days you said you only needed your trash out and asked for fresh towels. If you said your room is ok then no one will attempt to enter your room.Our staff are very courteous and friendly to guests, they’ve been with us for many years. Hearing these negative comments about our staff is very disappointing because we have never had these issues before.Why would you wait until the end of a trip to make your request known?

2/10 Terrible

Brenda

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful views. Shabby property. Unpleasant staff at restaurant. Rooms never cleaned.
Se hospedó 7 noches en diciembre de 2022
Respuesta de Tina, el 12 dic. 2022
Brenda I’m sorry about your stay. On numerous occasions our housekeepers asked if you needed your room done and your response was always a no you’ll inform them or just remove your trash.I’m positive your room was cleaned more than once even the day before you checked out. I’m so disappointed you have all that negative things to say about our staff which are not true.

6/10 Aceptable

Chanda

Viaje familiar
Le gustó: Servicio y personal
The hotel was very run down. I really liked the location. The views were stunning and we snorkeled right off of the property.
Respuesta de HSH, el 12 feb. 2023
Thank you for your positive rating and feedback! Thank you for choosing Home Sweet Home and we hope to see you again!

10/10 Excelente

CHRISTIAN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a quaint little gem! Our room was clean and comfortable. The view is amazing. This is not a “5 star” chain hotel so if you are looking for that experience this is not that . If you are looking for friendly staff, clean and well taken care of property this is it. I loved drinking coffee on the cliff area. We missed sunset but I know it must be gorgeous to see from here.
Respuesta de Tina, el 4 dic. 2022
Thank you for your kind words. I’m happy you enjoyed your stay with us.

6/10 Aceptable

Tracy

Se hospedó 2 noches en julio de 2022
Respuesta de HSH, el 12 feb. 2023
Thank you for your positive rating! Thank you for choosing Home Sweet Home and we hope to see you again!

10/10 Excelente

Douglas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
HSH is GREAT! If you like a Clean, Quiet (oddly no music was playing on premises) & Safe (night security Shane watching out for Everyone all night long) Area to stay This is it. Again so quiet even the restaurant music is low. The Restaurant (Westair Quizine) serves delicious Rum punches 😆 The food is good too lol. Some may complain about the late breakfast but I enjoyed it because Im a late riser. The Penthouse views are Beautiful!! Lovely to wake up to & Lay in the Hammock to watch Sunset. The Bed was super Comfortable. There are other Restaurants, Grocery Stores & Ice Cream within 5mins walking distance. Staff is Helpful, Sweet & Friendly. Even called a taxi for us after seeing we were out standing & cldnt flag one down. Pros - Nice Staff, Views, Food, Drinks & Cleanliness Cons - Steep & Narrow staircases, Small parking lot & the Dim lights in walkways. I suggest bright LED lightbulbs or Lightropes along the railings so ppl can see where they're walking especially after a few drinks 😁 Other than that We enjoyed our stay and Will Be Back!!
Se hospedó 4 noches en julio de 2022
Respuesta de HSH, el 12 feb. 2023
Thank you for your positive rating and great feedback. Thank you for choosing Home Sweet Home and we look forward to seeing you again!

8/10 Bueno

Paolo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2022
Respuesta de HSH, el 12 feb. 2023
Thank you for your positive rating! Thank you for choosing Home Sweet Home and we hope to see you again!

6/10 Aceptable

Corinna

Se hospedó 1 noche en abril de 2022
Respuesta de HSH, el 15 abr. 2022
Thank you for your positive rating! Thank you for choosing Home Sweet Home and we hope to see you again!

2/10 Terrible

Paul

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 6 noches en marzo de 2022
Respuesta de HSH, el 15 abr. 2022
Hi Paul, please contact us directly to discuss your stay and feedback. This review is surprising (or possibly an error?) It is really important to us that the our guests have a great experience. Thank you for staying and we hope to see you again.

2/10 Terrible

Elaine

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
I sent my feedback to the hotel directly noisy, smelly,television did not work entrance light didn't work foul water leaking from the floor above with loud drilling at 8am in the morning not good ill tel my friend's in Canada
Se hospedó 1 noche en marzo de 2022
Respuesta de HSH, el 22 mar. 2022
Hi Elaine, we've reached out to you via email and would like to respond here as well. We've already started addressing these uncharacteristic issues. It is really important to us that the our guests have a great experience. Thank you for staying and we really appreciate your feedback.

6/10 Aceptable

Terry

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
2022 Jamaica
Dated hotel. Small grounds area for catching some rays. Restaurant ok.
Se hospedó 4 noches en enero de 2022
Respuesta de HSH, el 22 mar. 2022
Thank you Terrey for staying. We're updating the hotel and our new restaurant is improving all the time. Thanks for the positive review and hope to see you again soon!

8/10 Bueno

Kimisha

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
The staff is friendly but the property needs some TLC the entire property!!!. With that fixed this property would be top-notch. I enjoyed the view from my room and the pool. Not so much the cliffside because I can not swim. I am sure it would be nice for someone that can. Actually, it was a bit scary for me.
Se hospedó 2 noches en enero de 2022

6/10 Aceptable

Delia

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nice view, but not clean.
Se hospedó 4 noches en diciembre de 2021

10/10 Excelente

Todd

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had an awesome stay at Home Sweet Home !!! Love the friendly staff !!! They always make my stay feel comfortable and I feel like part of the family !!! I’ll definitely be back !!! Only suggestion that I would have for them is to update their sitting chairs on the grounds other than that I’ll see you in May !!!
Se hospedó 7 noches en diciembre de 2021
Respuesta de Tina, el 14 dic. 2021
Todd thank you for your kind words. We are actually in the process of sourcing sitting chairs.

10/10 Excelente

Malia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was incredibly courteous and made every effort to satisfy our meal desires. There was a security guard on staff every night which was a reassurance as well. The cliffs are a very fun place to stay because you can jump from them right into the water. It was also conveniently close to all sorts of stores and restaurants so we were easily able to venture out and enjoy ourselves. 10/10 would definitely stay again!
Se hospedó 6 noches en noviembre de 2021
Respuesta de Tina, el 24 nov. 2021
Thanks for your kind words we really appreciate it. See you soon!

8/10 Bueno

Brian

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great staff that went well above and beyond to meet all of our needs. A big shout out to Tia, Anna and Odane for taking such great care of us. If you can get to Negril you should go, you won't be disappointed.
Se hospedó 7 noches en octubre de 2021
Respuesta de Tina, el 14 nov. 2021
Brian thank you for your kind words. We appreciate you staying with us. Hoping to welcome you in the near future.

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2021

10/10 Excelente

CASSIOPEIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love this place!
Frequent Negril visitor and have stayed here before. Only stayed 1 night this trip. I like to move around a bit and explore new places. I should have stayed longer here. My kids enjoyed the pool and when the water is calm, swimming off the cliffs. Check in was very fast and very friendly. I really like the Executive Suite (first time in this room). Downstairs has 2 beds with one of them in a seperate room with door. Upstairs has full kitchen with big fridge, stove, microwave, coffee maker. Big upper porch overlooking ocean. AC! Hot water! Will stay again next time! Soon come!
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The view itself is worth it. Everyone was helpful and friendly. I highly recommend.
Se hospedó 4 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic location - really enjoyed the ladder into the sea. Tina, the front desk receptionist was very friendly and kind and allowed us a late check out for free. The pool is kept clean and the fellow guests were kind. The rooms are simple but nice. Good value overall. The breakfast is a bit slow and overpriced. $20 for two people but it took an hour to get the food.
Se hospedó 2 noches en febrero de 2021
Respuesta de HSH, el 20 mar. 2021
Thank you so much for your great review. We really appreciate it! We hope to see you again at HSH.

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing place . Do not hesitate to book :)
Absolutely loved our stay from beginning to end. Complete relaxation even with a child with us. Cannot beat the location and the view is unforgettable . Hosts are amazing.place is very clean and quiet . I would recommend this place to everyone to visit at least once.
Se hospedó 3 noches en noviembre de 2020
Respuesta de HSH, el 20 mar. 2021
Thank you for this great review! We love that you had a great stay. Look forward to seeing you again!

6/10 Aceptable

Bradley

Le gustó: Servicio y personal
Good budget lodgings. Beautiful location.
Hotel is a budget lodging in a beautiful location. Rooms show wear and need updating. They are clean and comfortable. Resort grounds are great. The restaurant was horrible. They overcharged and were very rude. My understanding is the owner 86'd them after many guest complaints Don't expect luxury. This is true Jamaica. Complete with motor bikes and barking dogs at night
Se hospedó 8 noches en marzo de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 7 noches en febrero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar
I loved the cliffs and having access to snorkel their. The pool was nice but the area needed much attention. It would of been nice knowing a few things that came with the room like beach towels and ice. The restaurant/bar needs to change. It would be nice to have someone their to actually take your order. Half the time they weren’t their. And when they were they had a very limited menu that never changed and was over priced. And for the drinks what a disappointment they were in 10oz glasses no fruit and 9.00. I hope next year when I come to visit that this will change because Home Sweet Home could be a diamond in the rough.
Se hospedó 10 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 16 noches en febrero de 2020

8/10 Bueno

Ray, Atlanta, GA

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful location and room with wonderful views. Room needs some ammenties like coffee/tea as Restaurant opened and closed too early.
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Kristen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
WE LOVE TINA!
Tina was AMAZING and so accomidating. The rooms were very clean and we enjoyed our stay. Tina saved the day a few times and she is dedicated to making her customer's feel welcome and safe. Thank you Tina! :)
Se hospedó 1 noche en febrero de 2020