To begin our checkin process was less than ideal, I expected to wait upon our arrival considering check in was noted to be 3pm, so no surprise me & my daughters arrived at 12 expecting to wait but also expecting a warm welcome, maybe some insights on what we could do or how we could possibly find space to change out of our cold weather clothing, instead we were not greeted and instead figured this out on our own. We grabbed lunch on property as instructed and were met with resistance as we didn’t have a wrist band. I circled back to reception to get our bands, most of the staff at this time were unfriendly throughout the dining experience as they were at the front desk. At 3:15pm I asked approx how much longer, I was traveling with a 6yr old and we’d been awake at this point since 3am and I noted this to the receptionist, adding that my little one was pretty hot and sweaty not to mention tired. About 40 mins later the from the front called us over and said “we don’t want you to wait longer, but the linens haven’t fully been changed, here’s your key some1 will be over shortly”. We were told our room was down the ramp. I’m a 4’11 120lb woman traveling with 2 young girls, I wasn’t offered any help with our luggage or direction to our room. Just pointed to a ramp. I circled the property lost in the heat carrying my bags for another 30 mins not wanting to head back upstairs before a kind worker pointed us to the 3 story walk up to our room. Leaving was equally bad w/ no help