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Opiniones de Edelweiss Inn And Suites

2.5 out of 5
Edelweiss Inn And Suites
1063 Ih35 North, New Braunfels, TX

Opiniones

4.8
Puntuación de 10, es decir, Excelente. Basada en 28 de 320 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 51 de 320 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 47 de 320 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 320 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 130 de 320 opiniones" "

5.0/10

Limpieza

5.6/10

Servicio y personal

4.6/10

Servicios

4.4/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en julio de 2019

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel atestado de cucarachas
El personal del hotel muy amable, su atención excelente, pero muy sucia la habitación y atestada de cucarachas
Se hospedó 2 noches en abril de 2018

6/10 Aceptable

Jose Manuel

Le gustó: Servicio y personal
La habitación amplia y comoda. Pero el desayuno “el restaurante solo una mesa y dos sillas. y la mesa ocupada con adornos con polvo y no habia casi lugar para la comida. Y las fotos no coinciden para nada a la realidad”
Se hospedó 1 noche en marzo de 2018

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésimo Servicio.
En la habitación de mi alojamiento esta muy sucia, me salieron tres cucarachas, y los cobertores estaban llenos de sangre.
Se hospedó 2 noches en febrero de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No tenía agua, no pudimos bañarnos ni lavar los dientes,?pesimo

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy agradable mi estancia

2/10 Terrible

enrique, monterrey

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
mal servicio
La verdad el hotel deja mucho que desear...el recepcionista te recibe de mala gana...el desayuno es solo café y donas..las camas muy deformes... no lo recomiendo

8/10 Bueno

James, Vail

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very rustic and German themed. The rooms are a bit out dated but it had a charm.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Shirley

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Two adults and two kids; we were in NB for a family reunion. We chose Edelweiss for the cost and location, and specifically for the free breakfast. There was no coffee with the coffee maker, no cups or glasses. There were two towels for the four of us. One of the lamps had no light bulb. No batteries in the TV remote. Saturday morning we went to the lobby for breakfast at 8:10 and were told breakfast is served 5:00 - 8:00 a.m. so it was too late. Sunday morning we went at 7:00 a.m. and were told it wasn't ready yet and to come back after they set it up. We went back at 7:30 and there was horrible coffee, orange juice, and granola bars. The management was very nice and courteous, but the rest was lacking.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Victoria

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Bonnie, Karnes City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice easy friendly check in
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Veronica

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Very old property.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Anthron

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I would never stay here again. The area is allowed to be unsafe by the staff and the staff doesn’t care what goes on outside on the property.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Andrew

No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Dennis

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Kyle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Grungy cheap hotel with unclean rooms Saw rats outside property
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Dwain

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The bed was comfortable. There was a hot tub in our room but an extra fee to use it. The refrigerator had to be plugged up but gave off so much heat to run it. The air conditioner leaked water. There was no working ice machine. It was an ok hotel, I just didn't think it was worth what I paid.
Se hospedó 1 noche en julio de 2023

4/10 Malo

Gilberto

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Jon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff and location
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Jacqueline

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Amanda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de JULIE, el 27 may. 2023
Thank you

2/10 Terrible

Tracy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night that felt like a year
This was an awful motel/inn.... The room has not been updated in years. The bedding had holes, the AC did not work, you are not allowed to get ice until July 1st. Now this is Texas you need AC and Ice. The in room refrigerator did not work, no coffee for the coffee pot. The free breakfast was not really breakfast but burnt coffee in the lobby. The restroom had not fully been cleaned in awhile. The clerk hand wrote my Credit Card number down on a piece of paper anyone could see. The door was not sealed so you could hear everything from outside. To say we spent a year here last Saturday night would be an understatement. Avoid at all cost, all though it looks like a really cool German hotel it is not!
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Alfonso

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

yanko rene

Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Cipriano

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
My recent stay
Stay was a good stay. Entrance is beautiful full of flowers. parking spots are a bit small and tight for trucks. Entering the room it was a very nice beautiful room. Well maintained to the naked eye and clean. Did not likes 3 Beds pillows were flat I have a 1 1/2 year old and I got a handicap room when I didnt book one so there were 2 port a potty’s in the corner of the room outside the restroom. Had to be mindful he didn’t go that area to touch the port a potty’s. Restroom had no door for privacy but it did have a curtain before going into the wash room
Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Gerald

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad experience
Cable didn’t work plus it was super dirty and old
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Patrick

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Next to the freeway, was locked out of our room
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Paula

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2022

4/10 Malo

Klara

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very weak wi-fi. Weird people around the area
Se hospedó 7 noches en julio de 2022

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unprofessional and not worth the money
The room was extremely hot. Took a nap when we got there and woke up drenched with sweat. When front desk was told about the issue they sent a tech to look at AC but said it was working perfectly. After getting back from a night out i asked the front desk for a fan and was told they would send one up. After waiting an hr i called back and was told the AC was fine. Front desk gave me attitude but eventually brought a fan. The following morning an hr before check out the front desk called every 15 min to remind us that check out was at 11. At 1055 there was a lady knocking on our door asking if we were checking out on time. Oh and to top it all off there was no toilet paper in the restroom.
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Gina, Honolulu

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was so filthy, I didn’t feel comfortable staying. There were also homeless people loitering in the parking lot and a drug deal/prostitute situation happening in front of our room. We left
Se hospedó 1 noche en julio de 2022

4/10 Malo

Tara

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
I didnt care for the property other than it was in a good location. The handicap parking was covered with plants. We had friends to meet up with us before going to Landa Park and they called into our room and said we couldnt have anyone else in our room....WHAT! We had to go to office and let them know they were just meeting us and the had their own room down the street. Will not stay here again
Se hospedó 2 noches en mayo de 2022

2/10 Terrible

Denise

Se hospedó 2 noches en abril de 2022

8/10 Bueno

Kristen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
too much messiness
Se hospedó 1 noche en abril de 2022

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Checked out after 5 minutes
Room smelled of smoke, property very outdated, plants all over parking near entrance including a hottub sitting in the parking lot. Unsafe location, people wandering near the cars and the gas station. Sheets are stained and no way we were going to stay.
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Jennifer

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The management was very rude. Place filthy and cops there to arrest tenants on the property.
Se hospedó 1 noche en abril de 2022

6/10 Aceptable

Jasmine

Viaje de negocios
Le gustó: Limpieza
It isn’t a bad place to stay, but it doesn’t look like it’s been updated since the 80s. As a woman traveling alone for this trip, the area just seemed a little…uneasy. It’s nothing against the property, it was actually a pretty good trip, it just really creeped me out as a young woman who’s never traveled alone before.
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021
Respuesta de Julie, el 1 dic. 2021
Thank you for the great feedback!

8/10 Bueno

Charles

No le gustó: Condiciones de la propiedad
My Stay , Charles
I could not get the Wi-Fi to work on my Apple cell phone or my iPad. There was a nail that was sticking up and the door plate going from the bedroom living area to the bath area that had a nail that was protruding in my co resident Foot caught on it. It is an older hotel and otherwise fairly well maintained. Overall I enjoyed my stay there. It is a bit oddly located for entrance and departure. But new Braunfels is fairly easy to get around in. I should add The hotel maintenance did respond quickly to the nail on the door plate.
Se hospedó 3 noches en noviembre de 2021
Respuesta de julie, el 14 nov. 2021
THANK YOU FOR THE FEEDBACK

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Outdated/dirty/cluttered
We didnt stay because our room was dirty like someone had been in there prior to our stay and left take out on the furniture. The smell was horrible , as the ac was left off also.
Se hospedó 1 noche en octubre de 2021

2/10 Terrible

Vilma

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
It is very dirty. Dead cockroaches in the bathroom and on the bed. Homeless people are right outside in the parking lot. I assume they live at the gas station property. A scary and unsanitary experience to say the least.
Se hospedó 1 noche en septiembre de 2021

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Super hot, poor night staff, no toilet paper
Se hospedó 1 noche en agosto de 2021

4/10 Malo

Jamie

Se hospedó 2 noches en agosto de 2021

4/10 Malo

Juan

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
It was cluttered with plants and appliances. The rooms were dirty. It appears they cleaned minimal. If you looked around the floor and corners you would find trash hair. The bathroom tub leaked (not so eco-friendly). The sink spout sprayed all over the counter.
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Madison

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DO NOT STAY HERE
DO NOT STAY HERE! The hotel was FULL of cockroaches, smelled horrible. There were stains everywhere. Gave me total creep vibes. The front desk attendant assured me he would not charge me, since I decided to leave, but he did. He was also very rude and aggressive. I advise women to take caution and to not enter alone at night. He followed me out to my car screaming at me.
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
THE LOCATION IS PERFECT! Getting into and out of can be a challenge. It is a quaint little place, neat, clean. However, outdated in today's fast paced world. If your sharing the room with your spouse privacy is not an issue. With non-relatives privacy would be an issue due to no door on the restroom. A curtain is all that separates one from everyone else in the room. Despite the privacy issue I would be tempted to stay because of the location and the service from the front office and staff.
Se hospedó 2 noches en julio de 2021
Respuesta de Julie , el 27 jul. 2021
Thank you for the feedback

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This place hasn't been update since it was built, it looks like. It reminded me of the motels you see in horror movies that are cliche bad. For the price, it was one of the worst places I've ever stayed -- and I've been to Iraq. So close to the freeway and with paper thin walls, you could hear every passing car. The toilet ran all night long and would only stop briefly if you jiggled the handle. The desk clerk explained the wifi password but neglected to mention that it wasn't working or did not extend to our room. The TV initially didn't work. The beds felt like cinder blocks and the sheets were suspect. We initially planned to stay two nights but after a few hours, I made a reservation elsewhere in town to get the hell out of that room. Just awful.
Se hospedó 2 noches en julio de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal y servicios
The owner of the property was rude.
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Jessica

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2021