2/10 Terrible
Nichole E.
16 nov. 2025
No le gustó: Limpieza
This was the worst experience my guest and I have ever experienced.My reservation was confirmed for a 26-person cabin with a 4:00 PM check-in. My guests arrived at the scheduled check in time and were left waiting for two hours due to the cabin not being ready. Only after that wait were we informed that we would have to stay in an alternate cabin that accommodates significantly fewer people. This space was not compatible for what we booked. I had planned to hold my wedding ceremony Friday morning which was approved by the host when we first booked this home. Due to the inconvenience and having to check out of the temporary cabin and checked into the original cabin at the same time, this had created yet another disruption. Having to pack, vacate, and move 25 guest including little children during this critical period had thrown off our full schedule. When we finally arrived to the original location we were even more disappointed with the conditions the house was in. The toilets are moldy, every corner in each room had a bulk of Asian beetles, the whole house smelt awful, the hot tub was not working, the house is not kept up with maintenance. Overall not safe. After I contacted the host they sent over the cleaning crew in the middle of our stay without my approval to clean the infestation of Asian beetles. I completely understand that we were in the middle of the woods however, the previous place did not have this problem and it was down the street from the original house.
Nichole E.
Se hospedó 2 noches en noviembre de 2025