Hello Meritxell,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us. Happy Holidays! Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Yasmin, Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Jamie,Thank you for taking the time to review and stay with us at ACE NY. I want to first start with we are fully sorry for the water interruption during your stay. This was something planned that became unexpected. We understand the issue this caused, and we did our best to get this up and running as quickly as we possibly could. We hope to have you back again soon with us.Don't hesitate to get in touch with me if you choose to stay with us again so I can oversee your next reservation and ensure you have a better experience.Best,David SpillaneDirector of Rooms

Hello Nadia,Thank you for taking the time to review and stay with us at ACE NY. Sorry, you did not feel our photos were accurate. All rooms are shaped differently and not all photos can be present on the websites. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Front Office

¡Hola! ¡Muchas gracias por sus comentarios, estamos muy agradecidos por sus comentarios! Es lo que nos ayuda a luchar por lo mejor. Estamos entrando en 2020 con planes para mejorar nuestras habitaciones y la calidad de la estadía. No dude en comunicarse si tiene más preguntas o comentarios. ¡Esperamos tenerte con nosotros nuevamente pronto! Nuestro equipo está aquí 24/7 para cualquier cosa que pueda necesitar. ¡Salud! -Dallin + Equipo de recepción

Thanks so much for your feedback! We are so glad you enjoyed the hotel and we hope to see you again soon! Cheers!

Hello! Thanks for giving us a rockin' rating. We're so glad you enjoyed your time with us. Please let us know if there's anything we can do next time to make your stay even more stellar! All the best, Christopher C. Front Office Team

Hello André,Thank you for sharing your experience with us. We're delighted to hear that you appreciated our central location and found our staff to be very nice. Ensuring our guests feel welcomed and supported throughout their stay is a top priority, so we're thrilled that our team left a positive impression on you.Our central location offers easy access to the best that our city has to offer, and we're glad that it added to the convenience and enjoyment of your visit.We look forward to welcoming you back for another great stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best,David SpillaneDirector of Rooms

Hello Abraham,Thank you for taking the time to share your experience with us. We sincerely apologize for the less-than-satisfactory aspects of your stay. Providing exceptional hospitality and service is our top priority, and we regret that we fell short of your expectations upon your arrival.We understand the frustration of not being able to accommodate an early check-in, and we apologize for any inconvenience this caused. Additionally, we're truly sorry to hear about the issue with the leak in your shower. Rest assured, we take maintenance concerns seriously, and we're grateful for your patience and understanding as we address the issue.We're pleased to hear that Jesus, our manager, was able to step in and assist you in resolving the situation promptly. Ensuring our guests' comfort and satisfaction is paramount, and we're glad that Jesus was able to make your last night more enjoyable.Your feedback is invaluable to us, and we will use it as an opportunity to improve and provide a better experience for our future guests. We hope to have the opportunity to welcome you back and to exceed your expectations in every aspect of your stay.Best,David SpillaneDirector of Rooms

Hello Casie,Thank you for taking the time to share your feedback with us. We're glad to hear that our staff made a positive impression on your stay - their dedication to excellent service is something we take great pride in.We also appreciate your insights regarding the room layout and feel. Your comments are valuable as they help us understand areas where we can improve and modernize to better meet the needs and expectations of our guests.If you decide to give us another chance in the future, we'd love the opportunity to provide you with an updated experience that exceeds your expectations.Thank you again for your review, and we hope to welcome you back soon.Best,David SpillaneDirector of Rooms

Hello Julie,Thank you for taking the time to review and stay with us at ACE NY. Thank you for your perfect score! We're thrilled to see that you had such a fantastic experience with us. We look forward to welcoming you back soon!Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Robert,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our great location and found our hotel to have a cool retro vibe.We're proud of our hotel's unique style and are delighted that it resonated with you. Our team works hard to create a memorable experience for all our guests, and we're glad to see that reflected in your review.We hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.Best,David SpillaneDirector of Rooms

Hello Christine, Thank you for sharing your feedback with us. We appreciate your honest review and understand your concerns regarding the dated and dark rooms.As a vintage-style hotel, we aim to capture the charm and character of a bygone era, and we understand that this aesthetic may not be to everyone's taste. However, we regret that the room did not meet your expectations, and we apologize for any inconvenience caused.Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to make improvements to enhance our guests' experience. We strive to provide a unique and memorable stay for all our guests, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly.Best,David SpillaneDirector of Rooms

Hello Diane, Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hi Shehzad! Thank you so much for your feedback, we really appreciate it. We're so glad you enjoyed your stay and we were happy to have you. We're so happy to hear that you got to enjoy Koloman and the lobby bar. Please don't hesitate to reach out if you need anything. We hope to have you back with us again soon. Cheers!

Hi Mark! Thank you so much for your feedback, we really appreciate it. We're so glad you enjoyed staying at the hotel and we were happy to have you. Our lighting in the hotel is a nod to the history of being built in 1904. The light represents the wattage of lights from that time, providing more of an experience staying in the hotel. We understand this poses issues for many guests. While we want to keep this ambiance, we want to add a tad more light to the hotel when we start renovations. Please don't hesitate to reach out if you need anything. We hope to have you back with us soon. Cheers!

Hello Chad,Thank you for sharing your feedback with us. We appreciate your understanding of our urban aesthetic. However, we're sorry to hear that the ambiance felt a bit too dark for your liking.In homage to our 1904 roots, our lighting reflects the era's wattage for a unique experience. While we value this historical ambiance, we understand its challenges. As part of this year's renovations, we plan to add a touch more light to enhance comfort without compromising our distinct charm. Thank you for your understanding, and we look forward to offering an even more refined experience soon.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Matteo,Thank you for taking the time to leave feedback about your experience. We sincerely apologize that your visit did not meet your expectations. We value all feedback, and we're disappointed to see that we fell short in your eyes.We strive to provide exceptional service and experiences for all our customers, and your feedback is essential for us to improve. If you could provide more details about your visit, we would greatly appreciate it. Understanding your specific concerns will help us address any issues and prevent similar experiences in the future.Please feel free to reach out to me directly so I can discuss your concerns further. Your satisfaction is our top priority, and we would welcome the opportunity to make things right.Thank you again for bringing this to our attention.Best regards,David SpillaneDirector of Rooms

Hello Yutaka,Thank you for your kind words! We're thrilled to hear that you had a very good experience at our hotel. Your satisfaction is our top priority, and we're grateful for your positive feedback. We can't wait to welcome you back for another wonderful stay in the future!Best,David SpillaneDirector of Rooms

Hello Mojisola,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient for your stay.We're sorry to hear that you found the room size to be smaller than expected. We understand that spacious accommodations can greatly enhance a guest's comfort, and we appreciate your feedback on this matter. Please know that we strive to offer a variety of room sizes to accommodate the needs of all our guests, and we will take your comments into consideration as we continue to improve our offerings.We hope that despite this, you were able to enjoy your time with us, and we would love the opportunity to welcome you back for a more satisfying stay in the future.Best,David SpillaneDirector of Rooms

Hello Mette,Thank you for your glowing review of ACE Hotel! We're thrilled to hear that you had a wonderful experience with us and that you found our hotel to be a lovely place with an exciting environment.We're delighted that you and your grandson enjoyed your spacious and well-furnished room, along with the special decorations that added to your experience. Providing memorable stays for our guests is what we strive for, and it's fantastic to know that we met your expectations.Your recommendation means the world to us, and we can't wait to welcome you back for another unforgettable stay the next time you're in New York City.

Hello Oscar,Thank you for your review! We're delighted to hear that you found our hotel to be convenient and that our room amenities met your needs, despite the compact size. Providing a comfortable and well-equipped space for our guests is our top priority, and we're glad to hear that we succeeded in doing so for you.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Best,David SpillaneDirector of Rooms

Hello Mark, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our staff and the unique ambiance of our hotel.However, we're truly sorry to learn that your room did not meet your expectations on your one night. Your comments about the lack of storage space, lighting, and the condition of the bed are duly noted, and we apologize for any discomfort or inconvenience you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements are made.Your feedback is important to us as we continuously strive to improve our guest experience. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out to us directly.Best,David SpillaneDirector of Rooms

Hello Michel,Thank you for your feedback! We're delighted to hear that you appreciated the decor of our hotel, our top location, and our family room accommodations. Your satisfaction is important to us.We've noted your comment about the sanitary facilities, and we'll certainly consider it as we strive to enhance our guests' experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best,David SpillaneDirector of Rooms

Hello Robbie,Thank you for taking the time to review and stay with us at ACE NY. If you have any specific feedback or suggestions on how we can further improve our services, please feel free to reach out to us. We truly value your input as it helps us to continuously enhance the guest experience. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Christopher, We're genuinely sorry to hear about your disappointing experience at our hotel. We strive to provide exceptional service and comfort to all our guests, and it's disheartening to learn that we fell short of your expectations.Regarding the issues you mentioned, we sincerely apologize for any inconvenience caused by the air conditioning and noise disturbances. Rest assured, we take guest feedback seriously and will address these concerns promptly to enhance the overall experience for future guests.Additionally, we apologize for any lapses in our staff's behavior. Hospitality and attentiveness are values we prioritize, and we will use your feedback to reinforce training and ensure all guests receive the warm, helpful service they deserve.While we regret that your stay did not meet your expectations, we hope you might consider giving us another chance in the future to provide you with the exceptional stay you deserve. Thank you for sharing your feedback, as it helps us improve and better serve our guests. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly.Best,David SpillaneDirector of Rooms

Hi Zachary! Thank you so much for your feedback, we really appreciate it. We're so glad you enjoyed staying at the hotel and we were happy to have you. Please don't hesitate to reach out if you need anything. We hope to have you back with us soon. Cheers!

Hello Melanie,Thank you for taking the time to review and stay with us at ACE NY. Thank you for your perfect score! We're thrilled to see that you had such a fantastic experience with us. We look forward to welcoming you back soon! We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Yuki,Thank you for taking the time to review and stay with us at ACE NY. Thank you for your perfect score! We're thrilled to see that you had such a fantastic experience with us. We look forward to welcoming you back soon!Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Scott, Thank you for taking the time to review and stay with us at ACE NY. Thank you for your perfect score! We're thrilled to see that you had such a fantastic experience with us. We look forward to welcoming you back soon! We hope to have you back again soon with us.Please reach out when you stay with us again.

Hello Bingjie,Thank you for taking the time to leave this feedback for the hotel as it assists us in improving our day to day operations. Our medium king category ranges from SQ ft sizes of 240 323 dependent on the what is available on the date of your check in. I've added a note to your profile for future stays to have you set up with a room lay out that would be more accommodating dependent on what is available here at the hotel for the corresponding category you are booked into. If you have any questions or concerns don't hesitate to reach out to us at any time.With Regards,Jesus Reyes Front Desk Manager

Hello Peter,Thank you for taking the time to leave this feedback for Ace Hotel New York!I'm happy to see we hit the mark on your recent stay with us and look forward to the next time we get to have you with us.Don't hesitate to reach out to us at any time if you ever have any questions or concerns.With Regards,Jesus ReyesFront Desk Manager

Hello Craig,I'm happy to see you enjoyed your recent stay with us, and we look forward to the next time we get to welcome you to the hotel.With Regards,Jesus ReyesFront Desk Manager

Hello Heather,Thank you for sharing your feedback. We apologize for the inconvenience you faced with the room conditions and the need to move multiple times. We take your comments seriously and will address the issues promptly. We hope to have the opportunity to provide you with a better experience in the future.

Hello Ben,Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you enjoyed the decor of our hotel. Creating a unique and inviting atmosphere for our guests is something we take great pride in.We appreciate your constructive comments regarding the lighting in the lobby and your room. We understand that lighting plays a crucial role in creating a comfortable ambiance, and we will certainly consider your feedback as we strive to enhance the overall experience for our guests.We apologize for any inconvenience you experienced with the shower head not being adjustable. Your comfort is important to us, and we will address this issue promptly to ensure that all of our guests have a comfortable and enjoyable stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.

Hello David, Thank you for taking the time to review and stay with us at ACE NY. If you have any specific feedback or suggestions on how we can further improve our services, please feel free to reach out to us. We truly value your input as it helps us to continuously enhance the guest experience. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Melinda,Thank you for taking the time to complete this feedback as it assists us in improving our day to day operations. Our room service hours are the same for everyday of the week starting at 730am and ending at 945pm. Our food and beverage teams are actively working on improving this for the future. We do look forward to the next time we get to have you with us!

Hello Theresa,Thank you for taking the time to leave this feedback for as it assists us in improving our day to day operations. I apologize for your recent experience with us as that is not the standard experience we want any of our guests to experience, reach out to us directly for any potential future stay with us and will personally oversee your reservation with us.

Hello Maricarmen,Thank you for taking the time to leave us this wonderful feedback. I'm happy we were able to be a prime location for your enjoyment of New York City, and Stumptown coffee to start the day can never go wrong. We look forward to the next time we get to have you with us.

Hello Amanda,Thank you for taking the time to leave this feedback.I apologize for the lack of hot water during your stay and will address this with our time to ensure this issue is rectified for future stays with us.

Hello Monica, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the ambiance of our hotel and enjoyed the atmosphere of our bar.However, we're sincerely sorry to hear about the issues you encountered during your stay. Your experience does not reflect the high standards of cleanliness and comfort we aim to provide for our guests. We apologize for the inconvenience caused by the dim lighting in the rooms and any difficulties you faced with makeup application. Additionally, we regret the cleanliness issues you mentioned, including the dirty floors, stained bathtub, and the inconvenience of water flooding while showering.Please know that we take your comments seriously, and we'll address these concerns with our housekeeping and maintenance teams immediately to ensure that such issues are rectified and do not recur in the future.Regarding the service you received at our bar, we're disappointed to hear that it did not meet your expectations. Providing friendly and attentive service is important to us, and we'll use your feedback to improve in this area.We appreciate your honest feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant and comfortable stay. If there's anything else we can do to assist you, please don't hesitate to reach out. Safe travels!

Hello Anna,Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating a memorable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations.Your kind words about our staff, room, location, and decor mean a lot to us. It's truly rewarding to know that you found every aspect of your stay to be enjoyable. We would be honored to welcome you back for another wonderful stay whenever your travels bring you back to [hotel location].If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We can't wait to have the opportunity to host you again!Best,David SpillaneDirector of Rooms

Hello Brian,Thank you for sharing your feedback with us, and we apologize for any inconvenience you experienced during your stay. We appreciate you bringing these issues to our attention so we can address them appropriately.Regarding the destination fee, we'd like to clarify that the disclosure of this fee is typically outlined on the confirmation provided by Expedia. We apologize if this information was not clearly communicated to you beforehand, and we'll ensure that it's made more transparent for future guests.We're also sorry to hear about the issue with the ice machine. Maintaining our facilities, including amenities like ice machines, is a priority, and we will address this promptly to ensure it's in proper working order for our guests.Regarding the taxes and additional charges, we understand your concern, and we'll review our billing processes to ensure accuracy and transparency.We value your feedback, and we hope to have the opportunity to make it up to you on a future visit. Please feel free to reach out to us directly if you have any further questions or concerns.

Hello Mayuko,I'm happy to see you enjoyed your recent stay with us, and we look forward to the next time we get to have you with us. With Regards,Jesus ReyesFront Desk Manager

Hello Matthew,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Cat,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Khoa,Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your stay. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Khoa,Thank you so much for taking the time to share your experience at our hotel! We're thrilled to hear that you enjoyed our chic atmosphere, convenient location, and comfortable accommodations. It's fantastic to know that you found our urban-style décor and cozy beds to your liking.We take great pride in providing a relaxing and inviting environment for our guests, and we're delighted that you found our lobby bar to be the perfect spot for unwinding after a day of exploring the city.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the heart of Midtown Manhattan.Best,David SpillaneDirector of Rooms

HelloThank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Yumiko,Thank you for taking the time to review and stay with us at ACE NY. We hope you enjoyed your time with us and if you need anything please reach out. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms