Double Room - En suite | Decoración personalizada y muebles diferentes
Ver disponibilidad

Opiniones de Hotel Express Newcastle Gateshead

2.5 out of 5
Hotel Express Newcastle Gateshead
Cuthbert St, Gateshead, England

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 48 de 243 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 58 de 243 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 243 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 243 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 69 de 243 opiniones" "

6.4/10

Limpieza

7.2/10

Servicio y personal

5.8/10

Servicios

5.8/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Gary, Bishop Auckland

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Run down place
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Neil

Viaje en pareja
Le gustó: Servicio y personal
Shower water pressure was not good at all, and some of the cleaning was poor. However the bed was very comfy and we slept well
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

DONGJIN

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No heating out side wind come in the room
No heating at Dec. Even the hotel provide heater it also didnt work, and very windy from outside window terreble hotel ever.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Scott

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Couldnt sleep because of people arguing and fighting. had to check out at 1.45am and stay with a friend
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Amir

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Mark

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Jim

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Even an Asylum Seeker would not stop here Pros: NONE Cons: 1. no toilet paper in toilet 2.Shelf above towel rail hanging off the wall 3.Electric wires protruding from wall above sink 4. Very noisy from traffic on road outside. 5. Single glazed window that wouldn't shut properly 6. Bed extremely uncomfortable due to mattress being an old sprung type. 7.Only one pillow each provided. 8.One dirty bath towel each. 9.Occupants of room above moving furniture or something about all night on creaky floorboards 10. Black mould present on en-suite skirting boards and shower tray 11. Shower either scalding hot or freezing, no happy medium 12. Corridor outside room unlit, difficult to locate key slot in door 13. Other guests seemingly unaware of how loud they are in the corridors 14. NO FIRE ESCAPE PLAN OR INSTRUCTIONS To sum up this place in one word.................TERRIBLE My advice is to spend a bit more and stay elsewhere, Just wish I had now..................
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Adam

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

k

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Stuart

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Mervyn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Honesty after we left things in the room. It was also very clean and tidy.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Newcastle stay.
Very kind and helpful service. Very enjoyable and good stay thank you.
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Claire

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was dirty toilet set and shower was broke one had door broke pf on shower lightbbulb did not workblood on the bed big iron mark on the floor the shower room was dirty thebedroom was dirty i complained to staff who told me i had to get in touch with expedia i would not recommended this hotel at all i would like i refund please
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Faulty trenches - Shame on you owner/staff.
The entire establishment was unfinished; yet still managed to exude a worn\shabby aesthetic. Incorrectly installed computer desk, broken light switches, the noise of other peoples plumbing taunting me that mine was haphazard at best. Asking for a towel I was advised to use the paper napkins. (Sadly not present either) Later given a towel. When advising that there was no plug/stopper in the sink I was given a plug (type thing) that did not fit the said sink. Pointing out the lack of power on "computer desk" I was given a four gang extension. (No power on that side of room) Both beds in the room (twin) were incredibly soft and did not provide a good sleeping experience. *This* might be Ms Braverman's solution to providing housing in UK
It appears that someone pushed the light switch too hard. The Crack appears to go fully through the plastic.
The computer desk (who knew MFI still did special ordHad ports for where the power sockets *should* go. That's the white thing at the back of the formica wood. Seems someone must have made the assembler a better offer...
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Angam

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

John

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Run down
First of all, this is a budget hotel with shared bathroom facilities, so please read my critique with that in mind. I did not expect 3* conditions. The room itself was very generously proportioned. The staff were really freindly and were available whenever I called on them. There was ample tea and coffee making facilities and the towel and bedding was clean and soft. However... Some of the furniture was broken; The single glazed window did not shut properly; The bed swayed from side to side alarmingly each time i turned over; The room smelled of mildrew because the trap to the sink was not connected properly so the floor was soaking wet; There was no sound insulation between rooms - I could hear EVERYTHING in the adjoining rooms. Save yourself some money and upgrade to a YHA
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Martin

Le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Aidan

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I paid over the odds for a single room with shared bathroom (£145). The first room i was put in has part of the window frame missing so the window wouldn’t seal. It had old furniture that seemed to be falling apart. When i complained about the window the receptionists response was “but nobody can get in that”. That wasn’t the point. I asked for money back to which they responded “no, because its the great north run weekend”. They’ve spiked their prices to rip off runners who’d raised thousands for charity. Eventually they moved me to the room next door. Again, the window didnt shut properly but at least there was no hole in it. That room was also outdated with nailed coming out of the wardrobe. The shared bathrooms were grotty, one of the showers didn’t have a door, and the light switch was outside the bathroom in the corridor which anyone could play with as they walked past. I wouldn’t recommend staying here
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Crissa

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel was old and not very clean also a lot of damp.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Kye

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Johnny

Hotel room cold and dirty. Customer service very poor. Pillows stayed. Carpet dirty. No ventilation
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Hannah

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Would not pay £123 when communal bathroom was dirty particularly the shower and room was very basic (eg one towel between two and one pillow each). Very friendly welcoming staff member. Poor for price.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Daniel

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Josh

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Matt

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A decent place to stay
A well-kept hotel in a pretty good location, just over 20 mins from Newcastle city centre.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Peter

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
room had no sink, no toilet roll initially, v poor quality breakfast and shower not fitted to wall properly. Stayed in hostels with better facilities
Se hospedó 4 noches en julio de 2023

8/10 Bueno

mr william

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All good comfy sleep only thing is when having breakfast served up as ur eating cereal and toast on breakfast plate otherwise nice breakfast
Se hospedó 1 noche en julio de 2023

4/10 Malo

Michael

Viaje en pareja
Le gustó: Limpieza
A smoke alarms came on and went off again seemingly at random and then a member of staff showed up asking to see our room because apparently we'd been smoking. Neither of us had and the window wasn't open so there's something wrong with their ability to detect where alarms are sounded/the smoke alarms themselves (maybe the kettle set it off?). Tad dirty behind the desk but nothing major and the cupboard door didn't close all that well due to it being misaligned. The bathroom supplies of soap weren't well stocked. Other than that, no issues, it was 'aight.
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Jacob

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property is dirty and run down
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Cameron

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
Window Would Not Close
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Generally good
Staff friendly and very helpful. Room is basic but clean. Plenty of shared bath and toilet. The only problem is sound proof. Can hear not only people walking in corridor but others snoring in the next door.
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Kiara

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Basic, would not go back
Staff were lovely and very helpful however the hotel is very run down compared to the pictures, bed was super uncomfortable, outside smoking area was disgusting. Also some maintenance required in the room
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Callum

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Place is revolting. Won't be staying here again
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Paul

Se hospedó 1 noche en junio de 2023

2/10 Terrible

Amelia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We arrived at the hotel hoping for just some where to rest after going to a concert at the arena, however upon arrival we were met with screaming and shouting from other guests in the reception as they were complaining about their stay. There were people vaping on the corridors. We were shown to our room which was at the top of the stairs and looked like a shop front with aluminium door and glass windows all round, room was filthy lipstick writing on bedside table, smashed cupboards, stunk of wee. We walked straight back out and asked for a refund, which we were told to speak to Expedia so we did who said the hotel weren’t picking up the phone, later to be told we weren’t allowed a refund. Disgusting, gross and unsafe and unfit for purpose.
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Rhys

No le gustó: Limpieza
Stayed here for two nights a the room you felt like you are walking on planks as every footstep the floor creaked. The showers wow just don’t jump in the river Tyne it would be warmer bye a long shot. I can say that I won’t be choosing to stay at this hotel in a rush again
Se hospedó 2 noches en junio de 2023

10/10 Excelente

keith

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Work
Staff were friendly and helpful
Se hospedó 3 noches en mayo de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Value for money
good value for money, with that been said you get what you pay for. My room was literally next to the main road so you can hear the car moving up and down all the time and window sound proof is bad.. Other than that all good
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

naomi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
staff were lovely, clean and nice hotel
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Jenna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I booked this hotel and didnt know what to expect based on the reviews. It was just my daughter and I staying for the Beyonce concert. Staff were very helpful. Didnt realise i had booked a room with a shared bathroom/shower room but to be honest we got back to our room after the concert at 12.35am and left at 7am so wasnt really an issue. Our room was very basic but bedding was clean. The hotel is very creaky and could hear other guests arriving home but didnt last too long. Hotel is in a good location and a short work into Newcastle centre.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Kevin

Viaje de negocios
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Lizwe

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Phillip

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good area clean
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Jane

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Jeremy

Se hospedó 2 noches en mayo de 2023

4/10 Malo

Cath

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Danny

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Shockingly bad
The worst hotel I’ve ever stayed in checked out a day early wasn’t staying there any longer
Se hospedó 2 noches en abril de 2023