Se sirven desayunos y cocina americana; con vista al campo de golf

Opiniones de The Lodge at Kiln Creek Resort

3.5 out of 5
The Lodge at Kiln Creek Resort
1003 Brick Kiln Blvd, Newport News, VA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 84 de 133 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 133 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 133 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 133 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 133 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Janice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel had beautiful rooms. Bed was extremely comfortable. Nice view of the golf course. Staff was friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ivey, el 4 mar. 2024
THANK YOU FOR THE AH-MAZING REVIEW AND FOR CHOOSING OUR BOUTIQUE HOTEL AND RESORT! We pride ourselves on our hospitality and the team thanks you for this glowing review.

8/10 Bueno

Amanda

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Wonderful front staff
The people were wonderful- from the front desk (Jordan and Queen) to the servers/bar staff. The room itself could use a little help though. The bed was great- but carpet and paint seemed dated. There were stains on carpet and paint needed a touch up for sure..
Se hospedó 1 noche en febrero de 2024
Respuesta de Ivey, el 18 feb. 2024
Thank you for choosing our boutique hotel and resort for your home away from home! We pride ourselves on our hospitality and the team thanks you for this glowing review! We're always improving our quality so thank you for your continued support and encouragement for progress. We're on it!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel. Room was spacious and quiet even with an event happening in the ball room. The furnishings and linens were of a very high quality. We will be staying there agaun when the opportunity presents itself.
Se hospedó 2 noches en febrero de 2024
Respuesta de Ivey, el 12 feb. 2024
THANK YOU We value this revoew and your choice to stay with us! We work hard at this boutique hotel and resort! So glad you relaxed and enjoyed the hospitality from Kiln Creek! Come back soon!

10/10 Excelente

Heidi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Pamela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is beautiful. Very quiet and peaceful surroundings. The staff is amazing, very help, professional, and friendly.
Se hospedó 2 noches en octubre de 2023
Respuesta de Ivey, el 23 oct. 2023
Thank You Pamela for your 5-star review! Our hospitality staff values your feedback and will continue to make certain that everyone's experience is like yours! Come stay with us again.

6/10 Aceptable

Jacqueline

Le gustó: Limpieza
I booked this hotel expecting a true resort stay. There was an event that shut down the restaurant, and there was no advanced notice of that when booking. The heat lamp and fan in the bathroom were broken, and the room smelled a little musty from what appeared to be a small leak from the AC unit or patio door. They advertise room service on their website, but it’s not true room service, just the restaurant sending up take out orders or you going to get them. The hotel was overall pleasant and clean, but disappointing for what I had been expecting.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ivey, el 23 oct. 2023
Thank you Jacqueline for your honesty and positive review of the overall stay. There are moments when our events overlap and we close. I do apologize for the disturbance.We look forward to elevating our experience at NEST for our hotel guests outside of NEST TOGO. Thank you again for sharing all your concerns so we can continue to make the Kiln Creek experience the BEST for all.

8/10 Bueno

Clarence

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Ivey, el 6 jul. 2023
THANK YOU for your stay and time with us at our boutique resort hotel! Take care!

6/10 Aceptable

LouAnn

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Super Friendly Staff ... however; there were teenage kids hanging out in room next to ours until 2am and a barking dog in the other ... this is the only reason why my rating / review isn't higher
Se hospedó 1 noche en mayo de 2023
Respuesta de Ivey, el 15 may. 2023
Hi LouAnn! This weekend was full of celebrations from prom - to graduation and Mother's Day. The hotel was a little loud, we're usually a laid back hotel - we would lobe to try this again.. in the near future. Book direct and ask for the manager!Thank you for choosing our boutique hotel and resort Next visit we'll get the 5

10/10 Excelente

JOHN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Ivey, el 14 may. 2023
Thanks John for the lovely 10 out of 10! This has been a GREAT holiday weekend and so glad you chose our boutique hotel and resort!

10/10 Excelente

Marlon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect time out for me and my husband. We just loss our mom and needed a weekend to reset
Se hospedó 1 noche en febrero de 2023
Respuesta de Ivey, el 26 abr. 2023
We were honored to host you during your time of bereavement, we understand the toll on the soul and hope our hospitality staff, accommodations, and time at the resort were the true relaxation reset you needed. Feel free to come back ANYTIME.

10/10 Excelente

Omar

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 1 noche en febrero de 2023
Respuesta de Ivey, el 5 feb. 2023
Thank you for your 5 star review!

10/10 Excelente

brian

Se hospedó 1 noche en enero de 2023
Respuesta de Ivey, el 24 ene. 2023
Thanks for the 10 out of 10! We would love to host you at our boutique hotel and resort in the near future!

10/10 Excelente

Sharon

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Lovely
Respuesta de Ivey, el 6 ene. 2023
Thank you for your ALL STAR review of our boutique hotel and resort! We hope to host you again! Happy 2023!

10/10 Excelente

Don

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great, except I thought that free breakfast was included, turned out to be a ten dollar credit coupon...
Respuesta de Ivey, el 6 ene. 2023
Thank you Don for enjoying our boutique hotel and resort . Glad you were able to NEST with us for Brunch. Our resort offers Food & Beverage credit instead of Breakfast so you can "NEST Your Way!"Some of our guests have utilized this option to NEST by the pool, Brunch all day, Dinner the day of check-in instead of Breakfast the next morning, or headed straight to the NEST Bar. NEST Your Way & Enjoy Your Stay!

10/10 Excelente

Ernest

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice!
Se hospedó 3 noches en septiembre de 2022
Respuesta de Ivey, el 15 sept. 2022
Thank you for your all star review of our boutique hotel and resort! We look forward to hosting you again in the future and ypur continued enjoyment of the Kiln Creek experience!

10/10 Excelente

Rachel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gorgeous….
Loved everything about it!
Se hospedó 1 noche en agosto de 2022
Respuesta de Ivey, el 16 ago. 2022
Thank you for choosing our boutique hotel and resort. We greatly appreciate this all-star review! We truly believe in great hospitality and quality in not only service but YOUR experience! You're gorgeous!

10/10 Excelente

Nelson

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en julio de 2022

8/10 Bueno

Kristofer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2022
Respuesta de Ivey, el 25 jul. 2022
Thank you for choosing our boutique hotel and resort! Come back anytime!

10/10 Excelente

Bert

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The rooms were quiet, clean, and well equipped.
Se hospedó 1 noche en julio de 2022
Respuesta de Ivey, el 25 jul. 2022
Thank you for choosing our boutique resort hotel. I love the 5-star review and look forward to hosting you in the future!

10/10 Excelente

Kim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The room was beautiful and the staff were excellent!
Se hospedó 2 noches en mayo de 2022
Respuesta de Ivey, el 27 jun. 2022
THANK YOU! for this rave review! Our staff cherishes equality and service in hospitality. Thank you for choosing our boutique hotel and resort!

10/10 Excelente

Haley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Lashawn

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Christopher

Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Brandon

Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ivey and the whole team at Kiln Creek always make it a comfortable and enjoyable stay when I'm in tonw for business.... it's become my go-to place with it's great on-site restaurant and excellent /comfortable rooms and great staff.
Se hospedó 2 noches en junio de 2021
Respuesta de Ivey, el 14 jun. 2021
TEAMWORK makes the DREAM WORK! Thank you for always choosing our boutique hotel and resort for your accommodations! We enjoy these reviews! They only fuel us for more greatness!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2021
Respuesta de Ivey, el 26 may. 2021
Thank you for choosing our boutique hotel and resort!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was excellent and always accommodating. The NEST restaurant food is probably some of the best in the area—best to make a reservation as they get busy!
Se hospedó 2 noches en marzo de 2021
Respuesta de Ivey, el 24 mar. 2021
Thank you for choosing our boutique hotel and resort again. We love this review because we have made it our mission to be the premier destination for hospitality in all areas of the resort. Thank you for the rave review of NEST Kitchen & Taphouse! and for the tip to future guests... RESERVE on Optentable OR order to your room and NEST in Bed!

8/10 Bueno

Sara B

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2021
Respuesta de Ivey, el 29 ene. 2021
Thank you for choosing our boutique hotel and resort accommodation. We look forward to your next visit with us soon.

6/10 Aceptable

SteveM, Fairfax, Virginia

Le gustó: Limpieza
No le gustó: Servicios
I got a great rate off-season but the restaurant was closed (so free breakfast wasn't available...and no food on the property). I paid for golf there and they charged me full rate despite staying with them...and course was really too wet to play. Room shower was also very low pressure with luke warm water...not a resort experience even with the discounted rate.
Se hospedó 1 noche en enero de 2021
Respuesta de Ivey, el 3 ene. 2021
Thank you for choosing our boutique hotel and resort Steve. This year has had its challenges but our resort and restaurant were able to pivot and adapt until recently in this pandemic. While I know you would have enjoyed your time with the resort's full amenities and gorgeous weather in our favor - I must simply say I hope you can experience our amenities in the near future as we plan to continue to provide the best all-inclusive resort experience to our guests.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en diciembre de 2020
Respuesta de Ivey, el 21 dic. 2020
Thank you for your FIVE-star review of our resort! It means the world to our hospitality team to see that you enjoyed your stay at our boutique hotel and resort! In these times this gives us purpose and drive to keep the honor in hospitality. Blessings

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en noviembre de 2020
Respuesta de Ivey, el 1 dic. 2020
Thank you for choosing our boutique hotel and resort ❤ and for the 5 star review!

10/10 Excelente

Erich, houston

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love staying here as it's tucked away ( even nicer these days...) and has a food on-site and the staff is excellent.... great comfortable rooms and excellent linen and supplies.
Se hospedó 3 noches en noviembre de 2020
Respuesta de Ivey, el 24 nov. 2020
Oh this warms our heart and gives us the drive we need in these times. We love our boutique hotel and resort ❤ 😍 🙌 So blessed and honored to have you stay with us! Thank you for choosing us and for your time in this review!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2020
Respuesta de IVEY, el 21 sept. 2020
Thank you for choosing our boutique hotel and resort!

10/10 Excelente

Jamette, Hampton

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All inclusive resort. NEST Kitchen and Taphouse with breakfast till 4pm - my momma relaxation staycation hotel.
Se hospedó 2 noches en febrero de 2020
Respuesta de Ivey, el 17 sept. 2020
From one mommie to another in this year of 2020... YOU ARE DOING A GREAT JOB! Whenever you need us we're here! Stay-at-home with us and rejuvenate yourself to be the best you can be for your family. Sleep is so important 🥰

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
overnight
The facilities were wonderful. The service was superb. My only complaint was the furniture. Although beautiful, the raised table in the room was not comfortable and the desk chair was uncomfortable. The mattress was fine, very firm. The height of the bed was extreme.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Ivey, el 15 sept. 2020
Thank you for choosing our boutique hotel and resort for your accommodations. We're elated to receive your positive review and feedback on our furniture. Our pub tables and oversized desk are a different design not seen in many hotels. We are looking into offering different seating options for the future. Thank you for enjoying your time with us.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very nice hotel . the Bathroom is VERY SMALL but nice with nice toiletries . located right on gulf course. Very clean and sanitized. Took forever to find food delivery, the restaraunt aas closed due to power outage
Se hospedó 1 noche en agosto de 2020
Respuesta de Ivey , el 6 ago. 2020
Thank you for choosing our boutique hotel and resort ❤ We're very PROUD of the attention given by our Beautification Specialists! We can't wait to share your praises with the TEAM. We wish your stay wasn't interrupted by Mother Nature so you could enjoy our amazing restaurant NEST as well! We would love to have you again in the future!

10/10 Excelente

E, Houston

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love this tucked away place- off the beaten path but great service and an excellent restaurant and setting....
Se hospedó 3 noches en junio de 2020
Respuesta de Ivey, el 30 jun. 2020
E, my friend you've gotten this life thing down! Thank you for your continued support of our boutique resort hotel! We pride ourselves on the service... the great atmosphere, dining, golf, and location well that's just a standard!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
We liked the property and general facilities. In particular, Jan at the bar was terrific. The floor in the restaurant area needs cleaning or replacing. Our room (102) was nice BUT bathroom was 1) a bit tight, and 2) the toilet was not secured to the floor, and 3) the shower was not well finished.
Se hospedó 1 noche en marzo de 2020
Respuesta de Ivey, el 18 mar. 2020
Thank you for your review and time at our resort! I have taken your feedback to our team to encourage continued customer service and the areas for improvements. The best part of being a boutique hotel is that we can swiftly and accurately correct any discomforts. We thank you again for your stay with us and look forward to your return. Take Care and Stay Safe!

10/10 Excelente

lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Ivey, el 2 mar. 2020
THANK YOU for the ALL-STAR review! We greatly appreciate it and we look forward to your next stay with us!

10/10 Excelente

Claudia, Maryland

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The area and property was beautiful. The restaurant food was fantastic and the staff was very nice. Highly recommend.
Se hospedó 1 noche en febrero de 2020
Respuesta de Ivey, el 10 feb. 2020
Thank you Claudia for choosing our boutique hotel and resort! We appreciate your time and sharing your experience with us. We love what we do and are elated that you experienced the Kiln Creek difference! Blessings to you and yours.

10/10 Excelente

Sam, Los Angeles

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing clean welcoming will definitely stay here again
Se hospedó 1 noche en enero de 2020
Respuesta de Ivey, el 22 ene. 2020
THANK YOU Sam for your wonderful all-star review of our boutique hotel and resort! We look forward to your next stay with us and wish you a Happy New Year!

10/10 Excelente

Morenike

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I was not disappointed!
I love this property! The staff was attentive and did an excellent job accommodating any request. The rooms were adorable and thankfully very clean. The food and view of the gold course from the veranda was nice each morning. I’d definitely stay again!
Se hospedó 1 noche en octubre de 2019
Respuesta de Ivey, el 7 nov. 2019
AND we LOVE this review! Thank you for taking the time to share your experience at our boutique hotel! I greatly appreciate you choosing us for your accommodations at the resort! I hope to see you back with us soon! You were a pleasure and are welcomed home ANYTIME!

4/10 Malo

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en noviembre de 2019
Respuesta de Ivey, el 4 nov. 2019
Hi, thanks for taking the time to review our property. We would love to know more about your experience. Please reach out to management whenever you are available. While we are accustomed to all-star reviews... If there are ANY areas of improvements to are eager to oblige. Blessings to you.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place! Would stay here again. Our only complaint would be that the air conditioner and air humidifier in the room were very loud at night.
Se hospedó 2 noches en octubre de 2019
Respuesta de Ivey, el 22 oct. 2019
Thank you for choosing our Boutique Hotel and Resort! Thank you for your review and the care that goes into leaving reviews like this. I greatly appreciate this opportunity to improve the customer experience. I will look into the rooms units and how they are operating and make adjustments.

8/10 Bueno

KIM M

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Ivey, el 19 oct. 2019
Thank you for your review of our boutique hotel!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2019
Respuesta de Ivey, el 15 oct. 2019
Thank you for choosing our boutique hotel. We greatly appreciate your all-star review and invite you home with us anytime! Take care :-)

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Ivey, el 8 oct. 2019
Thank YOU for choosing our boutique hotel! We loved the review :-) Come see us again!

6/10 Aceptable

GLORIA

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
lovely location, poor service
The resort is pretty. The hotel and rooms are clean. I really thought it was a little bit outrageous that they made us pay for early check in when we arrived at 1.30pm and had to pay $20. I also asked for a late check out(12 instead of 11 am) and they wanted to charge me other $20 for a late check out. Usually even 5 stars hotels allow you to stay until noon with no extra charge.
Se hospedó 2 noches en agosto de 2019
Respuesta de Ivey, el 3 sept. 2019
Thank you Gloria for your review of our resort and boutique hotel. We appreciate you choosing our boutique hotel and compliments on our rooms as well :-) As we are a small property we have limited quotas on early arrivals or late departures. We try to acknowledge everyone's request and honor them all. However, we have a strict window to facilitate all the needs of our guests in a timely manner. We look forward to you enjoying another night at THE LODGE at Kiln Creek in the near future.

4/10 Malo

david

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bad value for room.
Property overall nice. Staff nice. Food was good. BUT, Rooms old and hotel part of property is way outdated and a bad value for what is. Way overpriced.
Se hospedó 1 noche en agosto de 2019
Respuesta de Ivey, el 12 ago. 2019
Good afternoon David. Thank you for leaving a review and choosing our boutique hotel and resort. As you mentioned to staff on the property and in this review, you highlighted some areas where we have an opportunity to improve our service to you. I appreciate the feedback as it allows us the opportunity to improve the overall experience. Our resort has undergone recent renovations and we look forward to the future as we will continue to grow and include more technology like our mobile key. We welcome you again in the near future with a positive start to your day and all hotel stays with or without us.

10/10 Excelente

Joanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019
Respuesta de Ivey, el 14 jun. 2019
Thank you Joanne for this Ah-Mazing all 5-star review of our resort and unique property! We welcome you to relax with us again soon!