Lobby

Opiniones de Econo Lodge North

2.5 out of 5
Econo Lodge North
7415 Northside Drive, North Charleston, SC

Opiniones

4.4
Puntuación de 10, es decir, Excelente. Basada en 65 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 122 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 166 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 204 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 444 de 1001 opiniones" "

4.4/10

Limpieza

6.0/10

Servicio y personal

4.2/10

Servicios

4.2/10

Condiciones de la propiedad

4.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

George

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un lugar muy sucio
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello George, We regret to hear about your experience and appreciate the feedback provided. Your comments will be shared with our team for further review and improvement. We hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room Stinks The bathroom was dirty The linen was stain all over It was so bad that I seek another acomodation
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Jose, We're sorry to hear about your experience and appreciate you sharing your feedback with us. We take cleanliness seriously and will address this with our team for improvement. Please reach out to our management for further assistance with your concerns.

4/10 Malo

Manuel

No le gustó: Limpieza y condiciones de la propiedad
Bad
Respuesta de Guest Relations Management, el 8 dic. 2023
Hi Manuel! Thank you for taking the time to share your feedback with us, and we apologize for falling short of your expectations. We understand that your experience did not meet the standards you anticipated, and we would appreciate any additional details you can provide to help us understand the specific issues you encountered. Your satisfaction is important to us, and we would like to learn more about your stay to address and improve upon the concerns you had. If there's anything specific you would like to share or if there's a way we can make amends, please feel free to reach out directly. We value your input and hope to have the opportunity to better serve you in the future.

4/10 Malo

Maria L

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
El piso del cuarto estaba sucio, la cortina del baño estaba toda manchada y el cuarto apestaba a cigarrillo. Adicional el conforter estaba lleno de rotos por los cigarrillos.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist, el 31 ago. 2023
Hi Maria, We're sorry to hear about your disappointing experience during your stay. Providing a clean and comfortable environment for our guests is important to us, and we apologize for any issues you encountered. Your feedback is appreciated, and we will take the necessary steps to address these concerns to ensure a better experience for future guests. If you have any further details you'd like to share or if there's anything we can do to make up for your experience, please feel free to contact our guest services. Thank you for bringing this to our attention.

2/10 Terrible

Nohemy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible les picaron a mis hijas animales tienen muchas ronchas
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations Specialist , el 21 jun. 2023
Hi there, Nohemy. Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

2/10 Terrible

Andres

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn’t feel safe during the night, I just waited the sunrise to get out of there
Se hospedó 1 noche en abril de 2023
Respuesta de Guest Relations Specialist, el 25 abr. 2023
Hi Andrea, Thank you for taking the time to write this review and share your thoughts with us. This is not something to be taken lightly, and it has been forwarded to management for review. We place a high value on providing our guests with a safe and enjoyable experience, and we are deeply sorry that we fell short. We hope to earn your business on future trips so that you can see how we are constantly improving. We hope to see you again soon, and we appreciate your patience.

2/10 Terrible

Alfonso

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un asco , cama sucia , mal olor , mal ambiente , malas condiciones
Se hospedó 2 noches en febrero de 2023
Respuesta de Guest Relation Management, el 27 feb. 2023
Hi Alfonso,We appreciate you taking the time to tell us about your recent experience. Our housekeeping team has been notified of your concerns and is working to resolve the issue and prevent it from recurring. We hope to see you again soon so you can fully enjoy the changes.

6/10 Aceptable

Lester

Se hospedó 2 noches en octubre de 2022
Respuesta de Manager, el 21 oct. 2022
Hello Lester,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Victor

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horriblemente desagradable cucarachas por todos lados ,mal holor ,falta de limpieza
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 28 jun. 2022
Hello Victor,Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitaciones no higiénicas
Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 21 jul. 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tuve que solicitar la devolución del dinero ya que las habitaciones estaba sucias, baños sucios, con olor a cigarrillo. Fotos desactualizadas.
Se hospedó 2 noches en junio de 2021
Respuesta de Manager, el 3 jul. 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No tienen nada, de cafetera, secadora de pelo, ni plancha, y muy sucio todo
Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 24 jun. 2021
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel es sucio parece que nada sirve
Se hospedó 3 noches en abril de 2021
Respuesta de Manager, el 6 may. 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Aceptable

Jose

Viaje de negocios
la bañera no servía no había microondas
Se hospedó 1 noche en abril de 2021
Respuesta de Manager, el 30 abr. 2021
Thank you for your review and comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Mario

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021
Respuesta de Manager, el 1 may. 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Aceptable

Clemente

Viaje de negocios
Se hospedó 1 noche en octubre de 2020
Respuesta de Manager, el 15 oct. 2020
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Raquel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible experiencia
Llegamos y la habitación estaba inundada, le pedí que me cambiara ye dijo de mala gana que primero debía enviar alguien a revisar, fue una persona solo seco el piso y se fue y el agua seguía saliendo del techo tuve que molestarme para que accediera cambiar la habitación, la nueva habitación estaba sin luz tuvo que regresar el de mantenimiento, el baño era un verdadero asco, la toallas apestaban, la máquina de café no tenía jarra , una experiencia terrible
Se hospedó 1 noche en diciembre de 2019
Respuesta de Manager, el 25 ene. 2020
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Maria C

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Muy inseguro
Las habitaciones olian a cigarrillo o a humedad. Se sentia muy insegura la zona
Se hospedó 1 noche en julio de 2019
Respuesta de Manager, el 1 ago. 2019
Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Malo

John

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mala calidad
El servicio en mal estado la ducha lo mismo tengo el bill por 102.59 y estoy viendo en mi cuenta un debito por 112.59 +10 no se porque estoy esperando porque me han cargado mas de lo que tenia q pagar
Se hospedó 1 noche en abril de 2019
Respuesta de Manager, el 18 may. 2019
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Alexis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mala presentacion
Muy mala la presentación el aseo y el olor a cigarrillo en zonas que es para no fumadores el aseo en la habitación muy mala al igual que en los baños
Se hospedó 1 noche en marzo de 2019
Respuesta de Manager, el 10 mar. 2019
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excelente

Gerson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable servicio
Estuvo súper
Se hospedó 1 noche en noviembre de 2017

8/10 Bueno

Jose corona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

2/10 Terrible

Not Provided, charlotte nc

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
bad
For no good I dont like I dont come . more

2/10 Terrible

Gabriela

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Limpieza dudosa
Todo estaba bien, hasta que al día siguiente nos dimos cuenta que había chinches en el cuarto. Y cuando fuimos a quejarnos con el encargo,su reacción fue tan normal, como si supiera que ya había chinches anteriormente.y nos cambio de cuarto.

6/10 Aceptable

Jack, Carrboro

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Lots of sketchy looking people hanging around outside. Felt safe inside room with door locked, though.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

David

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place was a Dive. Breakfast was some cereal, a few pieces of toast, no hot food at all. Maybe coffee?
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello David, We appreciate your feedback and apologize that the breakfast options did not meet your expectations. We value all comments from our guests and will share your input with the team for further review and improvement. Thank you for bringing this to our attention.

2/10 Terrible

Elizabeth

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Horrible experience, dirty room blood on the walls needs a remodel and just not safe
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 16 abr. 2024
Hi Elizabeth! Thank you for sharing your feedback. We are truly sorry to hear about the conditions you described and understand how distressing this must have been for you. Please rest assured that maintaining a clean, safe, and comfortable environment for our guests is a top priority, and what you experienced is certainly not up to our standards.We take issues like these very seriously and are already taking the necessary steps to ensure that every room is thoroughly inspected and meets our expectations before being made available to our guests. Additionally, we are reviewing our renovation needs to improve our facilities and ensure a safe and welcoming environment.We hope you will give us another opportunity to restore your faith in our commitment to guest satisfaction. We value your input as it helps us to improve, and we would love to have you back for a much better experience. Thank you again for bringing these issues to our attention.

2/10 Terrible

Juan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of the most filthiest room They lie on the pictures nothing like the pictures. The room is terrible curtains broke holes in the walls. Bathroom was dirty. I’m in this was totally disgusting. I have no choice but to stay there because it was already late.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 15 abr. 2024
Hi Juan! Thank you for sharing your experience with us. We sincerely apologize that your stay did not meet the standards that you expected and deserved. It is concerning to hear about the condition of your room and the discrepancies you noted compared to our advertised images. Please be assured that we are taking your feedback seriously and addressing these issues directly with our housekeeping and maintenance teams to ensure that our accommodations are thoroughly cleaned and accurately represented.We understand the discomfort this caused, especially given the late hour of your arrival. We are committed to ensuring that this experience is not reflective of our usual standards. We hope to have the opportunity to restore your confidence in us in the future and demonstrate the level of quality and service we strive to provide all our guests. Thank you once again for your feedback.

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was unsafe with men hanging around outside the room yelling obscenities at us (3 women, one was only 18 yr ), knocking on door, sheets were dirty with what appeared to be pubic hair in the sheets. We took video and photos.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 12 abr. 2024
Hi Jennifer! We are extremely sorry to hear about your recent experience at our property and cannot apologize enough for the discomfort and fear you and your companions felt during your stay. The safety and well-being of our guests are our top priorities, and it is clear we fell short in your case. We take the issues you've reported very seriously. It is unacceptable for anyone to feel unsafe or encounter unclean conditions in our rooms. We are currently investigating the incidents you mentioned, including the presence of individuals behaving inappropriately on our premises and the condition of your room. We have already begun implementing stricter security measures and reviewing our housekeeping protocols to ensure a safe and clean environment for all guests. Please know we are taking your feedback to heart and are committed to rectifying these severe shortcomings immediately. We would appreciate the opportunity to discuss this matter further with you and see how we can make amends for your experience. Please contact us directly at your earliest convenience. Thank you again for bringing these issues to our attention. We are dedicated to ensuring they are addressed promptly and thoroughly.

4/10 Malo

MICHELLE

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management, el 12 abr. 2024
Hi Michelle! Thank you for taking the time to rate your experience with us. We are sorry to see that we did not meet your expectations, as reflected in the 2 out of 5 rating. We take your feedback seriously and are committed to making improvements. If there are specific issues or areas where you felt your experience could have been better, please reach out to us directly. Your input is invaluable as it helps us understand where we need to focus our efforts to enhance our services. We hope to have the opportunity to welcome you back in the future and provide a much more positive experience.

6/10 Aceptable

Madison

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room smelled like mildew and the bathroom looked pretty dirty. Staff was super nice and helpful though!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 9 abr. 2024
Hi Madison! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the odor and cleanliness issues you encountered in your room. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please rest assured that we are taking immediate steps to address the concerns you raised to prevent any recurrence in the future. Your comments will be shared with our housekeeping team for further review and improvement. We are delighted to hear that our staff provided you with friendly and helpful service. Delivering exceptional service is important to us, and we're glad that our team's efforts made a positive impression on you. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

2/10 Terrible

Walber

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty place
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management, el 9 abr. 2024
Hi Walber! We sincerely apologize for the disappointment you experienced during your recent stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we take it seriously. Please know that we are taking immediate steps to address the cleanliness issues you encountered to ensure a more enjoyable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the high-quality experience you deserve.

2/10 Terrible

Charlene

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was absolutely filthy and I could deal with the cleanliness but the cockroaches and other bugs were appalling
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Charlene, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

carlos

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The worst place I ve ever stayed. And expensive. 127 dollars for that dirty and unsafe place
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello carlos, We are sorry to hear about your experience. Your feedback is valuable to us and we will address the concerns you've raised with our team. We strive to provide a safe and clean environment for all our guests.

2/10 Terrible

Madison

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Madison, We're sorry to hear that your experience didn't meet your expectations. If you have any specific feedback you'd like to share, please don't hesitate to reach out to us so we can address any concerns. We value your thoughts and hope to welcome you back for a better stay.

4/10 Malo

LaKyta

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Filthy outdoor pool was closed; though it is early April it didn't have to look so gross; get a pool cover. Beds look like sheets weren't changed. No towels in the room or toilet tissue. Had to go to front desk for tissue sheets & towels; got 2 towels and waited for maintenance who brought sheets that were in poor condition. Looks like mostly transients stay/live here
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 5 abr. 2024
Hi LaKyta! We sincerely apologize for the disappointing experience you had during your stay. Your feedback is crucial for us to address the issues you encountered and improve our services. We regret the condition of the outdoor pool and the inconvenience caused by its closure. We will take your suggestion into consideration and explore options for better maintenance, including the use of a pool cover. Furthermore, we apologize for the oversight in room cleanliness and amenities. Providing fresh linens, towels, and adequate toiletries is essential, and we regret falling short in this aspect. We will address these concerns with our housekeeping and maintenance teams to ensure that our standards are upheld. Your comments regarding the guest demographic are concerning, and we assure you that we strive to provide a welcoming environment for all our guests. We take pride in accommodating a diverse range of travelers and are committed to ensuring that everyone feels comfortable and respected during their stay. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. If you would like to discuss your experience further or if there's anything else we can do to improve, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

2/10 Terrible

Jonathan

No le gustó: Limpieza y condiciones de la propiedad
Couple screaming right outside our door and nothing was done about it by staff. Not a place to be bringing family and children
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Jonathan,We apologize for any disturbance you experienced during your stay. The comfort and safety of our guests are a top priority for us. We recommend contacting our management team directly to address your concerns further. Thank you for sharing your feedback with us.

2/10 Terrible

Jenny

No le gustó: Limpieza y condiciones de la propiedad
It a complete mess. Smells and is dirty
Respuesta de Manager, el 9 mar. 2024
Hello Jenny,We appreciate your feedback and regret that your stay fell short of expectations. Your comments will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

10/10 Excelente

Amanda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Management, el 7 mar. 2024
Hi Amanda! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Econo Lodge North. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we can't wait to welcome you back for another wonderful stay.

2/10 Terrible

Adam

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations Management, el 5 mar. 2024
Hi Adam! We're deeply disappointed to hear that your stay with us did not meet your expectations, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you experienced during your time at Econo Lodge North. Your feedback is essential, and we will use it to make improvements to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to provide you with the exceptional service and hospitality that we strive for.

2/10 Terrible

Tara

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 21 mar. 2024
Hi Tara! We're saddened to hear that your experience with us was less than satisfactory, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. We take your feedback seriously and will use it to address any issues and make necessary improvements to our services. If there's anything specific you would like to share with us about your experience, please feel free to reach out. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Zachary

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Refused to stay due to issues with room. Checked in and left after an hour and never came back to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Zachary,We apologize for any inconveniences you experienced during your brief stay with us. Your feedback is valuable, and we encourage you to reach out to our management team to further discuss your concerns. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 Terrible

Timothy

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Timothy, We're sorry to hear that you did not fully enjoy your stay with us. Please feel free to reach out to our team with any specific feedback you have so we can address any concerns. We hope to have the opportunity to welcome you back in the future and provide a better experience for you.

2/10 Terrible

Ales

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Ales,We are sorry to hear about your experience during your recent stay. We appreciate your feedback and will share it with our team for continued improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

10/10 Excelente

Tammy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have stayed at the Econo Lodge before! The staff are great and helpful! It's located off a VERY busy road but you would never know it! Very calm and laid back atmosphere!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Tammy,We are delighted to hear that you found our staff great and helpful during your stay at Econo Lodge. It's wonderful that you enjoyed the calm and laid-back atmosphere despite the busy road nearby. Your comfort is our priority, and we appreciate your feedback.

10/10 Excelente

Totiana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed my stay
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 3 feb. 2024
Hi Totiana! Thank you for your fantastic feedback! We're delighted to hear that you enjoyed your stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any suggestions for us, please feel free to let us know. We're here to ensure that all our guests have a wonderful and memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cleanliness and sanitation is at an all time low. Bed spreads have holes in them and roaches pop out as soon as you walk into the room. I did not want to touch anything in the room, not even sleep in the bed.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 27 ene. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and have shared your concerns with our housekeeping team to address these issues. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more satisfactory experience.

4/10 Malo

Betty

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 23 ene. 2024
Hi Betty! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 2 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Virtually everything functioned poorly. The bed was worn out the floor was dirty, the promised hot breakfast was nonexistent, the desk clerk was misleading, the WiFi was spotty, the water flow poor, commode would have to be manipulated to get to work, it was noisy. I would never stay in a dump like this again.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Hello Michael,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have encountered during your stay. We appreciate your comments and will address the issues you mentioned to improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excelente

Laura

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 23 ene. 2024
Hi Laura! Thank you for choosing to stay with us and for the fantastic 10 out of 10 rating! We are delighted to hear that your experience with us was exceptional. It's fantastic to hear that our team's dedication to providing exceptional service and our amenities contributed to a memorable stay for you. We appreciate your positive feedback and look forward to hosting you again for another wonderful experience.