Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help. We apologize for the inconvenience and hope we can host you again!

hello, thank you for the review of your stay with us. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Hi Laura! Thank you for providing us with your feedback. We are so sorry to hear about the fall your guest endured on your second night with us. Our local manager did everything they could to make sure that you and your guest were able to receive the medical attention you needed. As soon as our local received the call from you about the fall she was on the scene in 15 minutes with a first aid kit. She encouraged you to call emergency services immediately and offered to order you a water taxi to go off-Island and seek medical attention. Lastly, we offered you a full refund for any unused nights if you did not wish to stay. All offers were denied. We have since had the railing secured and it is safe for our guests to use. We had the home inspected for roaches and there were no roaches found. We sincerely apologize for your negative experience with us and we hope to have the opportunity to make it up to you in the future!

Hello Elizabeth, We apologize for the issues you experienced during your stay. We are glad the local team were quick to respond to your issues, but we apologize for the breakdown in communication.

Hi Alondra! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We have reached out to the local housekeeping staff to address these issues that you experienced during your stay. We do hope that we have another chance in the future to impress you!