The unit itself was nice, clean, and in a great location, however Vacasa’s service is not the best. I will also say that we took a chance renting this place since this unit had no reviews yet - so I’ll attribute the service problems to growing pains.
First, the check-in process was iffy. We arrived right at the check in time (4pm) and I hadn’t received instructions from Vacasa on how to check in. So I called the 1-800 number and they told me that I had to go to the property management office on site to get the key. Luckily it was right on site and the managers were very nice, but the office closed at 5pm. So that only gives you an hour time frame to check in?? That’s useless. What happens if you arrive later?
Second, beware of the locks in this unit. You can only lock doors from the inside and there’s no way of unlocking them from the outside if you get locked out. This happened to me on the first night when I was locked out of the master bathroom. I tried calling Vacasa of Maryland to get some help, and they said they would have to put in a request locally to get someone to come out. Well, 3 hours later, no one showed up! This could’ve been terrible if something valuable (like a cell phone or child) was locked inside and we had no way of unlocking the door to get inside. I had to go down to security to get some tools to unlock the door. Shout out to Tony who was EXTREMELY helpful in getting it resolved.
The next morning, Vacasa called to check in to see if I was able to get the door open. THE NEXT MORNING?! REALLY? Again, if this was an emergency, there would’ve been no way to get in and Vacasa didn’t seem to care about the urgent request.
The last issue I had was when we tripped a circuit breaker and the lights went out. Again, I had to call to get some help (which they had no clue what to do or tell me how to resolve the issue), so alas, I asked Tony from security to come help again. Please make sure you introduce yourself to him as he seems to be the only one ever on site to help when any issues arise.
Overall, the property was nice and linens/sheets/toiletries, etc were provided, which was a nice touch. So the mostly my negative reviews come from booking through Vacasa. Beware!