While this property appears to be clean on the surface, there were areas that required additional attention (e.g dusting, wiping surfaces, etc.). A call to management was made with no follow through. Luckily we brought our own products and did a clean up on all surfaces(which we were ensured received a specialized level of attention to detail and cleaning), however spending the first part of our vacation cleaning was frustrating.
The beds were incredibly uncomfortable and we all slept poorly the entire week. The kitchen was not fully stocked with enough plates or utensils to make it through a day resulting in constant washing and re-washing. Additionally, due to the times we are in, we prepared to cook there and eat in. This was challenging because items such as measuring spoons (which could have doubled as a coffee scoop which was also missing) and mixing bowls were not provided by the property owners. The quality of the day to day items like pots and pans, knives, etc was poor and added to the challenge.
Lastly, we have stayed in the Bear Trap Dunes community in years past. We were prepared to pay a fee for amenities, however of the multiple pools, beach shuttle, and fitness center, as guests, we were only allowed to use one pool. While a discounted rate was offered, it should have been further adjusted to reflect the recent flood that occurred in the fitness center preventing use of this. When we inquired about this we were told to consider setting up a home gym for the week. This advice we not appreciated nor reasonable for a visiting family.
Next summer, we will be looking elsewhere for our vacation.