Overall great and well stocked rental. Would recommend to other or stay again. Like to address a few points for improvement:
1) Check-in: There is a disconnect between Vacasa and VRBO email guidance. Email directs patrons to check in at Vacasa management office no earlier than 4:00 pm. Which we did. While we did receive an email with access code/WiFi password the morning of check-in, which didn’t direct if we had to check in at the office. We went off of the VRBO earlier email and reported to the Vacasa. After some confusion and not finding a check-in packet, the staff stated we did not have to go to the office, but go directly to the rental unit. Just a point where there can be some synchronized effort.
2) Instructions: recommend binder with some guidance printed for patrons (I.e. how to turn on the fireplace), maybe about the local amenities that we could have accessed in the complex. We didn’t not attempt to gain access, even though it was advertised that there may be on-site access. Just a disconnect with what was advertised.
3) Cleanliness: Overall the place was clean. Did appreciate some basic cleaning supplies like paper towels, toilet paper, dish soap, etc. Unfortunately the vacuum was not emptied, and full from previous occupants. Vacuum did not work optimally, may need to replace. Would recommend area rug get cleaned periodically. Also recommend dish towels, mixing bowel. Due to the duration of our stay, we did wash our provided bed linens, but noted the mattresses, nor the pillow had covers. Yes they did have sheets and cases, but a mattress cover would protect the owners investment from stains, etc. The same for the pillows, they needed a pillow liner. Finally, a day prior to check out, we were out for the day and returned to find a bag of cleaning supplies, linens, etc. outside the front door. We were unsure why because we didn’t ask for supplies. On check out morning, we were packing up to meet the 10:00 am check out time, but the cleaning crew showed up ~0940, which really pressured us out. I’m sure that wasn’t their intent, but from a business standpoint, think we agree not a good practice. Can’t imagine this in a hotel.
4) Dryer: We did appreciate access to the wash and dryer unit. However, highly recommend to owner address the dryer hose feeding to the outside. Because it was not installed properly, as noted by the duck tape, and hot air and lint vented into the rental unit which made it unusually warm.
