Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 189 de 773 opiniones" "
10 - Excelente
189
Puntuación de 8, es decir, Bueno. Basada en 155 de 773 opiniones" "
8 - Bueno
155
Puntuación de 6, es decir, Aceptable. Basada en 144 de 773 opiniones" "
6 - Aceptable
144
Puntuación de 4, es decir, Malo. Basada en 123 de 773 opiniones" "
4 - Malo
123
Puntuación de 2, es decir, Terrible. Basada en 162 de 773 opiniones" "
2 - Terrible
162
6.4/10
Limpieza
6.8/10
Servicio y personal
6.8/10
Servicios
6.0/10
Condiciones de la propiedad
7.0/10
Cuidado del medio ambiente
Opiniones
6/10 Aceptable
Yanet
Viaje en pareja
13 may. 2024
No le gustó: Limpieza y condiciones de la propiedad
La habitación estaba sucia el piso y las cosas con polvo además de que había olor a humedad horrible y las sabanas y toallas no tenían nadita de olor no volveré a hospedarme allí
Yanet
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 14 may. 2024
Hi Yanet,We are truly sorry to hear about your recent experience and appreciate your feedback. Our housekeeping team is dedicated to maintaining high standards, and we regret that we fell short during your stay. Your comments are taken seriously and will be used to improve our services. We hope you might reconsider and give us another chance in the future to provide the quality stay you deserve.
2/10 Terrible
Jorge
12 may. 2024
No le gustó: Limpieza y condiciones de la propiedad
Muy súcio
Jorge
Se hospedó 3 noches en mayo de 2024
Respuesta de Guest Relations Specialist, el 16 may. 2024
Hi Jorge,We're genuinely sorry to hear about your disappointing experience. Cleanliness is paramount to us, and we hold ourselves to the highest standards. Our dedicated housekeeping team undergoes rigorous training to maintain pristine conditions throughout the property. We take all feedback seriously and will address any areas that may have fallen short of expectations. Your insights help us continuously improve, and we hope to have the opportunity to exceed your expectations in the future.
8/10 Bueno
Marilu, Hialeah
12 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to get a nice weekend with your family and friends
Marilu
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 13 may. 2024
Hi Marilu,We're delighted to hear that you had a pleasant weekend getaway with your family and friends at our hotel. Creating memorable experiences for our guests is our top priority, and we're glad to know that you enjoyed your time with us. Our team works diligently to ensure that every aspect of your stay meets or exceeds your expectations, from the comfort of our accommodations to the quality of our amenities. Your positive feedback motivates us to continue delivering exceptional hospitality to all our guests.
10/10 Excelente
Marcos, Las Vegas
30 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Marcos
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 2 may. 2024
Hi Marcos,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
2/10 Terrible
Fredy
Viaje en grupo, Viaje de negocios
7 feb. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
It had bed bugs and the beds were dirty.
Fredy
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 9 feb. 2024
Dear Fredy,I'm truly sorry to hear about your unpleasant experience during your stay at our hotel. Your comfort and well-being are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. We take reports of bed bugs and cleanliness very seriously, and I assure you that we are actively addressing these issues to ensure they are promptly resolved. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to making the necessary changes to regain your trust and provide you with the exceptional experience you deserve.
8/10 Bueno
jose
2 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
jose
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Specialist, el 3 nov. 2023
Hi Jose,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 Excelente
Sandra
12 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Esta hotel mui bueno and clean mucho trankilo
Sandra
Se hospedó 7 noches en agosto de 2023
Respuesta de Guest Relations Specialist, el 13 sept. 2023
Hi Sandra! Thank you so much for your kind comments and review regarding our high standards of cleanliness and hospitality. We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
2/10 Terrible
Ricardo
26 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Las habitaciones sucias llenas de agua al reportarlo recepción dijeron que la limpiará con la toalla en lugar de hacerlo ellos
Ricardo
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist, el 26 ago. 2023
Hi Ricardo! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.
2/10 Terrible
Jacob
16 ago. 2023
Jacob
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist, el 6 sept. 2023
Hi Jacob! We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a memorable experience and it is disheartening that a bad impression is what we left you with. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.
8/10 Bueno
Enrique
31 jul. 2023
Le gustó: Limpieza y servicio y personal
Enrique
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations Specialist, el 2 ago. 2023
Hi Enrique! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!
8/10 Bueno
jaime
Viaje en pareja
12 jul. 2023
Front desk people non courtess, giving short room ubication indications. Room need more cleanness we found a sock in the shower.
jaime
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations Specialist, el 12 jul. 2023
Hello Jaime! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, so we apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope that this will not deter you from enjoying our accommodations and services in the future.
2/10 Terrible
Lorezo
5 jul. 2023
Lorezo
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations Specialist, el 7 jul. 2023
Hi Lorezo! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so.
6/10 Aceptable
Alejandra
19 jun. 2023
No le gustó: Limpieza y condiciones de la propiedad
Sucio por fuera y por dentro
Alejandra
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Relations Specialist, el 20 jun. 2023
Hi Alejandra! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, so we apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that external and internal surroundings and rooms are as clean as can be. We hope that this will not deter you from enjoying our accommodations and services in the future.
2/10 Terrible
Edgar
Viaje familiar
28 nov. 2022
No le gustó: Servicio y personal y condiciones de la propiedad
La abitacion que te enseñan en la foto no se parese en nada a la que te dan..el hotel huele feo y hay mucha basura tirada...
Edgar
Respuesta de Manager, el 29 nov. 2022
Hello Edgar, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
10/10 Excelente
Elaine
18 oct. 2022
Elaine
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 21 oct. 2022
Hello Elaine,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
6/10 Aceptable
Mario
Viaje en pareja
21 ago. 2022
Le gustó: Servicio y personal
Sucio y viejo. Falta mucha limpieza en las habitaciones y en el estacionamiento. Falta mantenimiento (pintura) en el exterior sobre todo en las puertas.
Mario
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 22 ago. 2022
Hello Mario, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
8/10 Bueno
Enrique
16 ago. 2022
Le gustó: Limpieza y servicio y personal
Enrique
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 14 nov. 2022
Hello Enrique,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
10/10 Excelente
Diego
31 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ampliamente recomendado
Excelente habitación, buenas instalaciones, alberca interior amplia aunque el agua fría. Excelente ubicación cerca de centros comerciales. Excelente opción a un excelente precio.
Diego
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 31 ago. 2021
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
8/10 Bueno
Maria
27 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
Agradable ambiente y tranquilo
Maria
Se hospedó 2 noches en agosto de 2021
Respuesta de Manager, el 28 ago. 2021
We appreciate the comments, especially with regards to your opinion of our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
8/10 Bueno
Diego
Viaje en grupo
10 jul. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Muy bien.
Buen Hotel, amplio, buenas instalaciones, alberca excelente, en general muy buena opción relación precio - servicio.
Diego
Se hospedó 1 noche en julio de 2021
6/10 Aceptable
Cliente verificado
17 abr. 2021
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
El agua del yacusi y la albercs estan muy sucias
Lis cuartos estan lumpios
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de Manager, el 14 may. 2021
Thank you for sharing this honest review and feedback about our hotel. We appreciate you taking the time to share your experience.
8/10 Bueno
Apolonia
9 abr. 2021
Apolonia
Se hospedó 2 noches en abril de 2021
Respuesta de Manager, el 14 may. 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,
2/10 Terrible
Veronica
Viaje de negocios
23 ene. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible servicio
Veronica
Se hospedó 1 noche en enero de 2021
Respuesta de Manager, el 14 may. 2021
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.
10/10 Excelente
Roxana
1 ago. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lugar y precio
Roxana
Se hospedó 2 noches en julio de 2017
4/10 Malo
Ale, Mexico
13 abr. 2017
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Las instalaciones son muy viejas
Apesar de las remodelaciones el sitio luce muy viejo. Ademas es muy ruidoso.
No es recomendable para una estancia mas de 1 noche. Tampoco es recomendable para ir con niños.
Sin embargo el desayuno es bueno y el hotel está limpio.
Ale
4/10 Malo
Roy
Viaje de negocios, Viaje en pareja
13 may. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Air conditioner did not cool properly and the chlorine smell was bad. Celing in room was tore up
Roy
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 14 may. 2024
Hi Roy,Thank you for your feedback. We apologize for any inconvenience you experienced with the air conditioning and the room condition. Our maintenance team works diligently to ensure that all facilities are in top condition, and we regret that your experience did not reflect our usual standards. We appreciate your comments and will address these issues promptly to enhance the comfort of future guests.
2/10 Terrible
Francisco
Viaje familiar con niños
13 may. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outdated, unkept, room didn’t match description, dirty, room stunk, and staff was rude.
Francisco
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 14 may. 2024
Hi Francisco,We are sorry to hear that your recent stay did not meet your expectations. Our team works hard to maintain high standards of cleanliness and hospitality, and we regret that this was not reflected in your experience. We take feedback seriously and will review your concerns to ensure improvements. Thank you for bringing these issues to our attention.
2/10 Terrible
James
Viaje familiar
11 may. 2024
No le gustó: Limpieza y condiciones de la propiedad
Illicit deals being done on the property. Room was dirty and not as pictured in the advertisement.
James
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 14 may. 2024
Hi James,We're deeply disappointed to hear about your experience, as maintaining a safe and welcoming environment for all our guests is our utmost priority. Our hotel has strict policies against any illicit activities on the premises, and we take immediate action upon any reported incidents. Regarding your concerns about the cleanliness of the room and its portrayal in the advertisement, we sincerely apologize for any discrepancies you encountered. Rest assured, we continuously strive to uphold the highest standards of cleanliness and accuracy in our marketing materials. We appreciate your feedback and will address these issues promptly to ensure a more satisfactory experience for our future guests.
8/10 Bueno
Mario
11 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Is a nice place to stay,i love the classic style, clean quiet and excelent sevice
Mario
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 13 may. 2024
Hi Mario,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our classic style. Maintaining cleanliness and providing a quiet atmosphere are top priorities for us, so it's fantastic to know that these aspects met your expectations. Our team works diligently to deliver excellent service to all our guests, and it's rewarding to hear that their efforts contributed to your positive experience. We're grateful for your feedback and hope to welcome you back for another enjoyable stay in the future.
4/10 Malo
Kevin
10 may. 2024
Kevin
Se hospedó 14 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 14 may. 2024
Hi Kevin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
10/10 Excelente
Rico
Viaje familiar
10 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my first time to stay ramada i do i appreciate..i really love it..
Rico
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relations Specialist, el 11 may. 2024
Hi Rico,We're delighted to hear about your positive experience during your stay at our Ramada in Odessa! It's always rewarding to know that our guests appreciate our efforts in providing a comfortable and enjoyable stay. We strive to create memorable experiences for all our guests, and it's wonderful to hear that you loved your time with us. Your feedback motivates us to maintain our standards and ensure every guest receives the same level of exceptional service. We hope to welcome you back for another fantastic stay in the future!
8/10 Bueno
Brandon
Viaje de negocios
6 may. 2024
Le gustó: Limpieza
Idk
Brandon
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 7 may. 2024
Hi Brandon,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
2/10 Terrible
Gary
3 may. 2024
No le gustó: Limpieza y condiciones de la propiedad
Gary
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 6 may. 2024
Hi Gary,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
8/10 Bueno
Arletha
Viaje familiar
2 may. 2024
Le gustó: Servicios
No le gustó: Servicio y personal
Okay
Arletha
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 3 may. 2024
Hi Arletha! Thank you for your feedback! We're glad to hear that you had an okay experience during your stay.If there's anything specific that we can do to improve your experience next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' satisfaction.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!
10/10 Excelente
Mariah
23 abr. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Mariah
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 25 abr. 2024
Hi Mariah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excelente
Brittney
21 abr. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
The front desk staff, Victoria and I believe his name is Sam… they were great! My previous experience with Ramada I thought swore me off them for good but these two restored my faith in Ramada without even trying or being asked! Whoop whoop!
Brittney
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 21 abr. 2024
Hi Brittney,We're delighted to hear that Victoria and Sam left such a positive impression during your stay! Providing exceptional service is at the core of what we strive for at our hotel. It's wonderful to know that they were able to restore your faith in Ramada simply through their dedication and professionalism. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.
10/10 Excelente
Christopher
20 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Hotel
Christopher
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 21 abr. 2024
Hi Christopher,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 Excelente
April
20 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
April
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 21 abr. 2024
Hi April,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
4/10 Malo
Marlene
Viaje de negocios, Viaje familiar
19 abr. 2024
No le gustó: Limpieza y servicio y personal
Dirty carpet and bathroom
Marlene
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 21 abr. 2024
Hi Marlene,We're genuinely disappointed to hear about your experience, and we sincerely apologize for any inconvenience caused. Maintaining cleanliness is paramount to us, and we take all feedback seriously to ensure our standards are upheld. Our housekeeping team is dedicated to thorough cleaning protocols, and we will investigate this matter further to address any lapses in our service. Your comfort and satisfaction are of utmost importance to us, and we appreciate your valuable feedback as it helps us improve our services for all our guests.
10/10 Excelente
Andrew
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are amazing! I have a wonderful experience. I would plan on going back there again. Highly recommend that people go there.
Andrew
Se hospedó 14 noches en marzo de 2024
Respuesta de Guest Relations Specialist, el 17 abr. 2024
Hi Andrew,We're thrilled to hear about your fantastic experience at our hotel! Our dedicated staff takes pride in providing exceptional service to ensure all our guests have a memorable stay. Your recommendation means a lot to us, and we're delighted that you're already considering returning. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!
8/10 Bueno
Richard
11 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay.
Richard
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management, el 12 abr. 2024
Dear Richard, We're glad to hear that you had a great stay with us, earning us a fantastic 4 out of 5 rating! It's like music to our ears knowing that you enjoyed your time at our hotel.Your kind words about our establishment mean the world to us. We're all about creating memorable experiences for our guests, so it's fantastic to hear that we hit the mark for you.We're taking note of your feedback regarding the check-in process. Rest assured, we're always looking for ways to streamline and improve our procedures to ensure a smooth and hassle-free experience for our guests.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, just give us a shout!
4/10 Malo
Shelly
Viaje en pareja
8 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel has people living in it full time shady people in and out sitting on the stairs inside smoking pot, too much chlorine in pool people’s eyes were on fire! Lots of trash around outside, small tv in room furniture old and dirty. Would not recommend
Shelly
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 10 abr. 2024
Hi Shelly,We sincerely apologize for any inconvenience you experienced during your stay. Our hotel maintains strict policies against any illegal activities and we conduct regular checks to ensure the safety and comfort of all our guests. Regarding the pool, we monitor chlorine levels closely to maintain hygiene standards, but we regret any discomfort caused. Our housekeeping team is committed to cleanliness, and we'll address any areas needing improvement. Your feedback is valuable, and we strive to make necessary adjustments for the betterment of our guests' experiences.
2/10 Terrible
Reyna
Viaje familiar
7 abr. 2024
Property was in horrible condition
Reyna
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 9 abr. 2024
Hi Reyna,We're disheartened to hear that you found our property to be in a less than satisfactory condition. However, we take great pride in maintaining our facilities to the highest standards of cleanliness and upkeep. Our dedicated team works diligently to address any issues promptly, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are committed to ensuring that all our guests have a comfortable and enjoyable stay.
10/10 Excelente
Diana
Viaje en pareja
4 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff
Diana
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management, el 5 abr. 2024
Dear Diana, We're thrilled to hear that you had such a positive experience with our staff during your stay! Your glowing review truly brightens our day. Our team works diligently to ensure every guest feels welcomed and cared for, and it's wonderful to see their efforts reflected in your feedback. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!
4/10 Malo
Sandra
31 mar. 2024
Le gustó: Limpieza y servicio y personal
The music was too loud and the party lasted till 230a
Sandra
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 2 abr. 2024
Hi Sandra,We're sorry to hear that the music disrupted your stay as our team strives to maintain a balance between providing entertainment for our guests and ensuring a peaceful environment for all. We'll certainly review our noise policies to prevent similar occurrences in the future. Your feedback is valuable to us as we continually work to enhance the experience for all our guests.
2/10 Terrible
Luis
30 mar. 2024
Luis
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 1 abr. 2024
Hi Luis,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
8/10 Bueno
Romeo
28 mar. 2024
Romeo
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Specialist, el 17 abr. 2024
Hi Romeo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
6/10 Aceptable
guadalupe
28 mar. 2024
Le gustó: Servicio y personal
guadalupe
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Relations Specialist, el 30 mar. 2024
Hi Guadalupe,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
10/10 Excelente
Christopher
26 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They have a pool a hot tub and a bar on site. Excellent staff great place.
Christopher
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Specialist, el 26 mar. 2024
Hi Christopher,We're thrilled to hear you enjoyed our hotel amenities, including the pool, hot tub, and onsite bar. Our team takes great pride in providing excellent service, and we're delighted that you found them to be accommodating during your stay. It's wonderful to know that you had a great experience with us, and we look forward to welcoming you back for another enjoyable stay in the future.
6/10 Aceptable
Sheri
22 mar. 2024
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
My husband didn't get very good sleep, and the room was dirty
Sheri
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 23 mar. 2024
Hi Sheri,We're truly sorry to hear about your husband's discomfort and the cleanliness issue you encountered during your stay. Our team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and we apologize for any lapse in this regard. Rest assured, we have immediately addressed the matter with our housekeeping team to ensure such incidents are prevented in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience.