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Opiniones de Red Roof Inn & Suites Omaha - Council Bluffs

2.5 out of 5
Red Roof Inn & Suites Omaha - Council Bluffs
500 30th Ave, Council Bluffs, IA

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 273 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 288 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 182 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 137 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 123 de 1003 opiniones" "

7.0/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

6.6/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eleazar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente lugar ya van 2 ocasiones que nos quedamos y lo volveríamos hacer
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 27 abr. 2024
Gracias por quedarte con nosotras.

10/10 Excelente

Mary

Se hospedó 1 noche en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 19 ene. 2024
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jj
Se hospedó 1 noche en diciembre de 2023
Respuesta de C, el 19 dic. 2023
Thank you

8/10 Bueno

Jesmarie

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en mayo de 2023
Respuesta de Tianna RediResponse Specialist, el 29 may. 2023
Hello Jesmarie,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Omaha - Council Bluffs appreciate your 4/5 score following your stay. I'm so pleased to see that you enjoyed your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

6/10 Aceptable

Jose

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Respuesta de Linton RediResponse Specialist , el 9 ene. 2023
Dear JoseThank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediResponse Specialist

8/10 Bueno

William E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Yaily

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2019

8/10 Bueno

Fidel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2017
Respuesta de Dalton, el 25 sept. 2017
Thank you for your rating and business. We hope to see you again soon!

2/10 Terrible

Mike

No le gustó: Limpieza y condiciones de la propiedad
The bedding and towels seemed clean. The pillows were not. I actually went and bought a cheap pillow from the big store next door. That’s not the reason for the poor review. Found the blue/yellow type pills, one in the doorway and an another in the corner of the room on the floor. Both nights- people running and stomping through the halls, and in the room above me and the room next-door. I called front desk at 3 AM and then again at 4:30 AM to complain about the noise, was told nothing could really be done and also denied a room change because the hotel was supposedly full
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Michelle

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Carrie, el 8 may. 2024
Thank you for staying with us.

6/10 Aceptable

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Big rooms with pool
Se hospedó 1 noche en abril de 2024
Respuesta de Adraine Rediresponse Specialist, el 7 may. 2024
Dear Courtney,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the spacious room and pool. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service. I will share your feedback with the rest of the team. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excelente

Kenneth

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Close to zoo
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing to say bad. Everything was good. Hope everyone is ok after the tornadoes this week.
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 30 abr. 2024
Thank you for staying with us. We appreciate the feedback

4/10 Malo

Kongkeo, STORM LAKE

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was spacious but had unpleasant smell.
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 30 abr. 2024
Thank you for staying with us. We appreciate the feedback

2/10 Terrible

Armando

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible
Se hospedó 1 noche en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 29 abr. 2024
Dear Armando, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. Please accept our sincerest apologies for any inconvenience caused throughout your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Joan, Stevens Point

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 28 abr. 2024
Thank you for staying with us.

8/10 Bueno

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool
Se hospedó 2 noches en abril de 2024
Respuesta de Carrie, el 26 abr. 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Bueno

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kitchen and pool
Se hospedó 1 noche en abril de 2024
Respuesta de Nishaye RediResponse Specialist, el 24 abr. 2024
Hello Courtney, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. We appreciate you taking the time to share your feedback, most especially the comments you made about the kitchen and pool, prompting your 4/5 score. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Destiny

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms where nice and taken care of nicely as well
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 20 abr. 2024
Thank you for staying with us. We appreciate the positive feedback.

10/10 Excelente

Danielle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and quiet.
Se hospedó 2 noches en abril de 2024
Respuesta de Carrie, el 19 abr. 2024
Thanks for staying with us. We appreciate the positive feedback.

6/10 Aceptable

Courtney

Viaje familiar
Needs to have a stove
Se hospedó 3 noches en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 19 abr. 2024
Dear Courtney, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Omaha - Council Bluffs. It's great to see we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Malo

Blair

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I didn't like what I walked into with my family. The whole place smelled of pot and cigarettes. The staff needs to be much more stern with it's guests. Dirty diapers, empty pizza boxes, and garbage outside of room doors in the hallways. We were two doors down from someone I think was living there and the tv was blarring all hours of the night. I'm appauled I paid that much money for a place I could compare for a Motel 6. Bugs were found crawling around the windows, our key cards stopped working and were locked outside of the outside door and our room. The microwave handle had like melted marshmallow or something on it and the bathtub still had cleaner in it. Just really disappointed in our stay and I don't plan on returning when we come back to Omaha.
Se hospedó 2 noches en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 15 abr. 2024
Dear Blair, We are sorry to hear your recent experience at the Red Roof Inn & Suites Omaha - Council Bluffs did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Rest assured that we take these complaints very seriously and have forwarded them to upper management. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Bueno

Courtney

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a working pool and kitchen in room loved it
Se hospedó 3 noches en abril de 2024
Respuesta de Carrie, el 13 abr. 2024
Thank you for staying with us. We appreciate the positive feedback.

8/10 Bueno

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No complaints
Se hospedó 2 noches en abril de 2024
Respuesta de Carrie, el 12 abr. 2024
Thank you for staying with us. We appreciate the positive response

6/10 Aceptable

Lindsay

Viaje de negocios, Viaje familiar
No le gustó: Servicios
If your expecting a good night sleep you won’t get one there
Se hospedó 2 noches en abril de 2024
Respuesta de Carrie, el 8 abr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Darianys

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Carrie, el 8 abr. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Aceptable

Nathan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
Might be ok for a quick stop but if you need to actually rest good luck. You hear every footstep every conversation I know not everyone will experience it but there were dogs barking constantly throughout the building.
Se hospedó 2 noches en abril de 2024
Respuesta de Carrie, el 7 abr. 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is amazing
Se hospedó 1 noche en marzo de 2024
Respuesta de Carrie , el 7 abr. 2024
Thank you for staying with us. We appreciate the positive feedback.

8/10 Bueno

Becky

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dogs barking throughout the night. Some of clientele was sketchy. The room was fine for a one night stay. Staff was great.
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 7 abr. 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excelente

Linsey

Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 27 abr. 2024
Thank you for staying with us.

4/10 Malo

Zachary

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This place was gross and I’m person was a much dirtier version of the photos shown on the website. Loud tenants, shady people, everything was dirty, stained, written on , crooked, and so on. The staff was nice though I had limited interaction with them. Not as advertised and over priced for the stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 7 abr. 2024
Thank you for staying with us. We are sorry we did not meet your expectations and we hope to do better next time.

8/10 Bueno

Jesse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall pretty good for its prices. Family and I had a great time
Se hospedó 2 noches en febrero de 2024
Respuesta de Carrie, el 6 abr. 2024
Thank you for staying with us. We appreciate the feedback

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easily accessible from I-80. The staff was friendly and helpful. The room was comfortable and the whole place was clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Carrie, el 5 abr. 2024
Thank you for stating with us. We appreciate the positive feedback and we look forward to seeing you again.

6/10 Aceptable

Richard

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The room we had smelled very bad. The walls were paper thin and you can hear everything in the joining rooms. (A double door separating rooms) Great location with 4 good restaurants walking distance including a shopping center that was also walking distance. Friendly staff.
Se hospedó 3 noches en marzo de 2024
Respuesta de Carrie, el 1 abr. 2024
Thank you for staying with us. We appreciate the feedback. We are very sorry your room had an unpleasant smell.

10/10 Excelente

Arsen

Se hospedó 3 noches en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 24 abr. 2024
Hello Arsen, The staff at the Red Roof Inn & Suites Omaha - Council Bluffs and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Robert

Ok
Se hospedó 3 noches en marzo de 2024
Respuesta de CG, el 31 mar. 2024
Thank you for staying with us

8/10 Bueno

Michelle

Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 24 abr. 2024
Hello Michelle,The staff at the Red Roof Inn & Suites Omaha - Council Bluffs and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Malo

Zachary

Viaje familiar
No le gustó: Condiciones de la propiedad
Television did not work. Pool was closed the first night. They over booked. I feel if we had arrived later we may not have gotten a room. Noisy, noisy, noisy.
Se hospedó 2 noches en marzo de 2024
Respuesta de CG, el 29 mar. 2024
We are sorry about the pool being closed. For the safety of our guests, we had to close the pool for the night due to the chemical levels. Your room was guaranteed, sorry for the trouble during check in.

2/10 Terrible

Jennifer

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Extremely limited staff. Went to check out and no one was there. Waited over 5 minutes and just left. No breakfasts. And dog poop out the door when walking out. Trash in the parking lot
Se hospedó 3 noches en marzo de 2024
Respuesta de CG, el 24 mar. 2024
We are sorry for your experience while staying with us. We do always have staff at the front desk but there are occasions where we have to step away to help another guest. Our maintenance staff picks up after the dogs and cleans the parking lot on a daily basis.

10/10 Excelente

Noah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice kinda loud until 12 but thats cuz of the pool
Se hospedó 3 noches en marzo de 2024
Respuesta de Carrie, el 21 mar. 2024
Thank you for staying with us. We appreciate the positive feedback.

10/10 Excelente

Misty

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean room and friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de CG, el 18 mar. 2024
Thanks for staying with us, we appreciate your feedback

8/10 Bueno

Calvin, Eastlake

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
close to highway for traveling person
Se hospedó 1 noche en marzo de 2024
Respuesta de Carrie, el 16 mar. 2024
Thank you for staying with us.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick and clear check in
Se hospedó 1 noche en marzo de 2024
Respuesta de Carrie, el 17 mar. 2024
Thank you for the positive feedback and thank you for staying with us.

2/10 Terrible

Karol Natalia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
terrible place. It says they have cribs for babies and they don't have many things like the filters that are there. The keys do not work in the hotel doors. lack of cleaning
Se hospedó 1 noche en marzo de 2024
Respuesta de CG, el 13 mar. 2024
We are sorry we did not meet your expectations.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's a slightly noisy area with the traffic but the fan drowned out the noise and it was a bargain of a stay. If you aren't too picky and don't need fancy, just safe, easy place to stay, it's a good deal. Staff was nice, building is pretty modest but again, good price for a quick trip.
Se hospedó 1 noche en marzo de 2024
Respuesta de CG, el 12 mar. 2024
Thank you for staying with us and for the positive feedback

10/10 Excelente

John

Se hospedó 1 noche en marzo de 2024
Respuesta de Cg, el 31 mar. 2024
Thank you for staying with us

6/10 Aceptable

Mandi

Was a nice hotel room with three beds for our family of 5. Was noisy while sleeping. Breakfast was very minimal.
Se hospedó 1 noche en marzo de 2024
Respuesta de Cg, el 13 mar. 2024
Thank you for staying with us

10/10 Excelente

Nick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
daughter loved it
Se hospedó 1 noche en marzo de 2024
Respuesta de CG, el 7 mar. 2024
Thank you for staying with us. We appreciate the positive feedback

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick accurate and very polite check in
Se hospedó 1 noche en febrero de 2024
Respuesta de CG, el 6 mar. 2024
Thanks for staying with us, we appreciate the feedback

4/10 Malo

Jennifer

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
property in poor condition, unclean. Little to insulation where you can hear everything around beside and above you.
Se hospedó 1 noche en marzo de 2024
Respuesta de CG, el 4 mar. 2024
Thank you for your feedback. We are sorry we did not meet your expectations.