4/10 Malo
Kelly G., Cabot, AR
6 oct. 2025
Caribe is great, but this unit is not. The short version is that the master shower doesn't work. Here's the long version--both positive and negative:The Caribe resort is wonderful! We've stayed there many times. We usually book through the resort itself, but this time we booked through 3rd party. I will never do that again. This unit has a great view, is beautifully decorated, and the furniture and beds are quite comfortable. Upon arrival we were disappointed to see that the master closet was being used by the owner for storage. It was full of cast-off decor items, lamp shades, and mirrors. We let the rental company know, and they promptly sent someone to clear it out. Yay! But then things got worse. The master shower was not working properly. There was no water pressure unless it was turned all the way to hot--too hot for a shower. Many times the water flow would stop altogether. I let the rental company know, and instead of fixing it, they spent several days trying to convince me that the problem was not actually happening...that I just didn't know how to operate the shower. I even had to send them a video for proof. So much back-and-forth before they attempted to fix the shower. With only 2 days left of our vacation, a plumber finally came and installed a new part, but the shower remained unchanged. This experience was so disappointing. Three adults had to share the hall bath to take showers. I will not book this unit or use Island Rentals again.
Kelly G.
Se hospedó 7 noches en septiembre de 2025