the management company accepted all fees well in advance, but did not send entry instructions the week before as promised. I called them around noon (no answer, left message) and messaged through VRBO to get entry instructions. A while later I got a VRBO message stating i needed to complete another form to get the instructions, which i was surprised to find that there was also an additional $62 charge for parking. I called again to find out about the parking and where i got the actual pass to hang in the window (no answer, left message), finally at 4:00, i got a call back where they were clearing messages from the phone. This is not the type of service i expect on arrival day.
When we got in the unit, there was a dehumidifier on the counter with a hose going into the sink, with a big sign on it that read, "Do NOT touch, you WILL lose your deposit", which seemed to me to be less than pleasant. BTW, the unit was never running the entire 5 day stay and there was a lot of moisture in the unit. The no smoking rules were not enforced, there was a lot of cigarette, cigar, and pot smoking that we could smell from out balcony daily.
Other than that the place was great, love the location, and Orange Beach/Gulf Shores area