We loved the location, the pool was great, yes we paid the extra for a heated pool so that the hot tub was hot, the layout was perfect for our group, the ice cream truck came by 3 out of the 5 weekdays we were there, it was very clean, and there's plenty of parking. The Mickey mouse room has a full over full bunk, vs the twin over full in the picture.
The cons, and no we didn't reach out to the owner as they felt minor and we were on vacation to spend time together. The internet was not the best; slow, would get dropped and the tv programming running off the wifi would constantly buffer. Something was interfirring with our cell phone signal in the community, at the house, because as soon as I went to Target my phone worked just fine.
I gave it a five star because the house is great. The two issues we had werent something we felt the owner could do anything about anyway.
Vrbo has the house listed as a house within walking distance of the community pools and waterslides, it is not. It's part of that community but a different 'phase' so you do have drive to get to the community pools.