6/10 Aceptable
Francesca B.
11 may. 2024
Comfortable stay but many issues
The villa was spacious in a good, quiet location. About 20-30 mins from Disney. Sofas and beds were comfy, but beds were noisy. The bins were put out for us, strange but appreciated.
The villa does come with some issues:
- The villa needs a deep clean, we saw dust on the main headboard, on plug sockets, top of TV cabinets etc.
- We found a dead gecko (!) in the corner of first living area and dead insects in the master.
- The disarm button on the pool door alarm didn’t work from the pool side - noisy coming back in, needs to be fixed.
- The pink hairdryer is rubbish. The one in main bathroom is good.
- There are lots of loose tiles in the kitchen. There’s one in the middle of the kitchen that’s broken and you could cut yourself if you’re not careful.
- The airer is broken
- The pool was cold
Three days before leaving, we received a phone call at 3pm: “you shouldn’t be there”. It was a very abrupt phone call, and the person didn’t believe us that we were staying 3 more days, so we emailed over the booking of our stay to prove the correct number of days. The cleaner was already there and waiting for us to leave. This is not acceptable. It’s worth noting the time of the phone call at 3pm - perhaps suggesting why the villa wasn’t as clean as it should be.There was no apology from the management or follow up call to reassure us, causing us unnecessary stress.
We did enjoy our stay overall, but we think it's in need of some TLC and some updated photos.
Francesca B.
Se hospedó 14 noches en abril de 2024