2/10 Terrible
Rocky C.
24 feb. 2026
Upon check-in discovered a kitchen chair broken and a non-working washer/dryer. Immediately reported. Despite clearly informing the management company in advance that NO ONE was authorized to enter the unit while we were away (specifically because we have dogs inside) a maintenance vendor was still allowed to enter the condo in our absence to repair the washer. Upon returning, we found clear signs that someone had entered: the hall light we left on was turned off, the breaker box was open, the oven clock was blinking from a power interruption, and there was debris and disturbance around the washer area. Upstay later confirmed that their maintenance company did in fact enter the unit and attributed it to a “miscommunication.” This explanation is not acceptable. Entry into an occupied rental after explicit instructions denying permission raises serious privacy, security, and liability concerns. The situation left us feeling violated and unable to trust that our privacy will be respected for the remainder of the stay. It also caused distress to our already skittish dog. I was particularly concerned about the liability implications, if my dog had reacted defensively and bitten the unannounced person entering the unit, this could have resulted in serious consequences for everyone involved. This risk was entirely preventable. Beyond this incident, the washer remained unusable, forcing us to spend additional time and money using a laundromat during what was supposed to be a vacation
Rocky C.
Se hospedó 6 noches en febrero de 2026