The property is overpriced for what you get. Upon our arrival, we found a dirty cup in the pool (fully enclosed), hair in the bath tub, garbage in the bathroom garbage, and dirt in the sink. Tried to look past everything, however the owner and management just feed you lines of crap so they don't have to refund you in anyway. Guests don't control of the A/C- it's done remotely by a “nest controller” and we hope you like 75 degrees. Then you are told to take the garbage bin out to the road on Sundays by 6pm and the recycle bin on Thursdays. Also, your threatened with an extra charge for too much garbage. However, we were stuck taking out an entire full garbage can and it wasn’t our garbage. Property management- said they would take care of that next time. Great but we won't be back. Also, the stained and tacky feeling carpets throughout were a nice touch. The carpet brought me back to my days when working in a kitchen and walking across those tacky floors.
If there is a problem, you contact the vacation management- who sets up an appointment to fix your concerns and then shows up 20 minutes late. The air hockey table did not work upon arrival. There was a previous complaint about the air hockey table not working and it was not fixed. The management did fix it when we advised her. The microwave handle was broken. The pool lights did not work. There was a previous complaint, three weeks prior to our arrival about the pool lights not working. And still the pool lights still were not fixed. We told the manager about the pool lights and even she could not turn on the pool lights. The owner contacted us and told us there was a master switch. We still had one night left and he didn’t tell us where the “master switch” was to turn on the pool lights even after complaining. The pool water heater did not work until water was added to the pool. The level was 6-8 inches low and the owner commented our kids splashing caused the water level to be low. The water level was the same level (low) as when we arrived as when management added water. The dryer never shut off on the timed dry no matter where you placed the dial and it burnt $160 worth of clothes.
Owner does not want t to reimburse us for the damaged clothes and the extra we paid for the heated pool when it was not heated. Waste of money, could have stayed at a cheap motel that was cleaner and more honest.