Its unfortunate to see this level of a review and not know who you are to address the situation. You say its not what you selected, but I don't know who you are to comment on this. What I can say is that if you didn't get a condo, then I upgraded you to a house with a private pool. I would be happy to look into this further though if I can know who you are. Thank you.

We tried to reach out to you a week before your arrival date but unfortunately did not hear back from you. Once you did contact us we provided you check in details right away. The $107 you paid for the the departure cleaning fee that is added to all stays and is noted in the booking details. The location of the rental is within 15 minutes of the Disney parks. Universal is further about 30 minutes. We do apologize if there was any confusion with that. Thank you.

That great! Please come see us again.

Thank you for your review on our property. We are pleased you enjoyed your stay. We do hope to have you back again.

Thank you for this review. We are happy your family enjoyed their stay with us. Please come see us again.

Thank you for your feedback. We are currently working on an option to add a grocery package on at an additional fee. If you stay with us again please ask about this service.

This was unfortunate for both of us that you walked into this location and it was not ready. However, you did call us and immediately we relocated you to another property nearby that was full of amenities such as a clubhouse that offered a pool, spa, tennis, volleyball, games, movie room, playground, minigolf etc. We do apologize for the first impression of the first place but we fee this review may have been based on that and not your stay in whole at the new location. Thank you .

We are shocked you gave such a poor review of us. We helped you every step of the way from your first call to us on how to operate the front door. We provided pictures at the time of booking and you got exactly what you booked. All condos are decorated a bit differently but this is the one you chose online. You didn't report anything to us as far as "disrepair" so we are not sure what exactly you mean by this. We feel this review is not an accurate picture of what happened.

Thank you for letting us know. We will look into this right away. Please in the future please contact us so that we can fix for you right away. We hope to have you back again.

We are sorry to hear about this type of complaint. We do wish you would have contacted us with this. Since we do not know who you are we don't know which rental to check. However since this review we have checked all microwaves and they all do seem to be working at this time. We do hope you give us another try though. Thank you for your time. Have a great day.

Hi Wendy! Thank you for the awesome review. We are so happy to hear you enjoyed your stay with us. We would be happy to have you back. Thanks again.

Thank you for the rating. We hope to have you back again. Have a great day.

We are very happy you enjoyed your stay. Thank you for the review. We hope to have you back again soon. Thanks Again

Hello and thank you for your review. I apologize that we could not get the new dryer delivered before you left. It was my pleasure to at least be able to bring you new towels. I hoped I could have had the dryer replaced before you left but since I wasn't sure I did offer to take your clothes to be washed. I do hope you give us another try. We hope to see you again in the future. Thank you.

Hi Katie, Thank you for your the review. Although we are bit concerned with the statement. Not all rentals will have Tvs in every bedroom. You are provided with a starter set of supplies including trash bags, toilet paper and bar soap. During your stay if you go through this you must purchase your own. We have noted your concerns though and will take it up with the owner of this rental. Thank you for your feedback.

Thank you for your feedback. We are happy you chose to stay with us and hope to have you back again soon. Thank you.

Thank you for your review. We hope to see you again next time you are in the area. Thank you for choosing to stay with us.

Thank you for you review. We are happy that you and your family enjoyed your stay. Please come see us again soon.

Thank you for your review. We are happy you chose to stay with us. We are glad you enjoyed your stay with us. Please come see us again. Thank you.

Thank you for staying with us. We appreciate the great review. TVs are in the process of being switched out now. We hope to have you back again soon.

Thank you for the kind review. We are glad you enjoyed your stay. Please come see us again soon.

Thank you for you feedback. We strive for excellence and have followed up with you via email as well. We hope that you choose to stay with us again in the future.

Thank you for choosing to say with us. We hope to have you back again soon.. Thanks