We just got back on Thursday morning after spending 7 nights at this home. 12 travelers including 6 Adults and 6 Children ranging in age from 11-16.
Check in Process: The address that was giving on the bottom of the paperwork that was emailed to us, explaining the check in process was the wrong address, thank goodness the women at the place we went to had the correct address for the management company that we needed to check-in into, 6 others had done the same thing just that day. Finally finding the property management company, the young lady that waited on us was very nice and it was an easy process. Just be sure to go to the Main gate for check in.
The home looked very nice and was clean upon first appearance. The entire place needed a good deep cleaning. The home says it sleeps 14, beds enough for 10-12, problem being there wasn’t enough blankets, sheets or pillows for 10. Sometimes you just wished you had an extra blanket to have for more warmth. One of the reasons for renting this place was for the game room for the teenagers. Air Hockey was broke, No Darts for the board, the kids were very disappointed. Family room upstairs had a Faux leather wrap around couch, more than half the Fake leather was gone off, which meant every time you sat on it the black faux pieces stuck to you and now was throughout the home. (WE DID CLEAN OUR MESS) There was not enough towels, hand towels and wash cloths so we needed to do laundry every day to accommodate everyone. Both bunkroom beds were so loose I was afraid to have the kids sleep on the top bunks in fear of it coming apart. My daughter found Medication under the fitted sheet of her bed, and we found rubbing alcohol under one of the other beds. Light fixtures were broken in several of the rooms, After all this one of the adults went to sit at the kitchen table, pulled the chair out to have the front legs fall apart, most of the Chairs at the table needed to be replaced. Last but not least, the Hot Tub was freezing and never worked the entire vacation we were all very disappointed in this.
I called to report most of the issues, the only thing that got corrected was the beds did get tightened up.
Think Twice before renting this property.
Sincerely,
The Bennett Family