Our stay at this rental was unfortunately one of the most disappointing experiences we've had through VRBO.Pre-Arrival & Communication:Communication before arrival was lacking. On the day we were traveling, the host informed us that no washcloths would be provided—a bit late to pack accordingly. Limited towels provided in general. There were also no pool towels provided. We were told the hot tub would be heated to 90F, but it wasn’t heated at all during our stay.Check-In Experience:Check-in was delayed by 20 minutes because an inspector parked in the driveway, blocking our access. Since parking on the street isn’t allowed, this was frustrating and avoidable. Upon entering, we discovered the temperature inside was 76F downstairs and 78F upstairs. It didn’t cool down until 11 PM, forcing us to purchase four fans so our family could sleep comfortably.Property Condition & Issues:A maintenance man showed up unannounced just hours after arrival to inform us the washing machine was broken. For a family of 10, including one ill child requiring extra laundry, this was a huge inconvenience.The master bedroom TV was broken and remained unusable.On Day 3, the upstairs HVAC stopped working, and the temp rose to 88F. We ended up replacing the batteries ourselves.TV remote and trash instructions were incorrect.HVAC system is not sufficient for Florida heat.Confetti from a previous renter kept appearing, indicating a poor cleaning job. Carpet on the stairs is filthy. Look elsewhere!