Please read both parts of this review because my experience with the property was vastly different than my experience with Alpha Vacations.
The property itself is wonderful. The public pools, waterslide, lazy river, etc., were all open. They were still working out some kinks (e.g., long lines for food and drink, lack of lifeguards and facility supervision), but it was still great. The pool at the house was great, too. And the house itself had plenty of room for 6 adults and two children (ages 11-80). A few things that would make it better:
1. Let people know that the hot tub only warms up when the jets are on. Might want to put them on 30 minutes before planning to get in!
2. I don't expect much, but the "extras" were exceptionally slim. Ex. One extra blanker, one fan, three dishwasher pods, and not even a single laundry pod as a start (even though you are supposed to wash your sheets before leaving). They also appear to throw out any basic that are left behind, like salt and pepper. Maybe that's a COVID thing, but I'm use to rentals having a few things like that.
3. Biggest thing is that they need to head to Target or something and upgrade the kitchen essentials. For example:
* There was no can opener
* There were only a couple pool-friendly plastic cups
* All the plastic bowls and plates say "Not microwave safe"
* The largest frying pan was probably 10"
It would only cost $100 or so to get those + another fan and blanker, and it would make a big difference.
So in the end, the house gets an A-.
Unfortunately, I would never rent it again due to the horrible "management." After 48 hours of trying to get ahold of Wanda at Alpha Vacations, we finally got our door code at 3:45 for a 4:00 p.m. check-in. That caused a lot of stress and also meant that we couldn't go grocery shopping before hand because we were afraid everything would melt in the car. You have to call an answering service that tells you they will pass the message on to Wanda and that she would call you back. That almost never happened. When I finally did get ahold of her, she totally blew it off and almost seemed to think it was funny that we were stressed about getting the door code. I would NEVER rent anything managed by Alpha Vacations again! F!
One final thing: VRBO was no help at all. Customer service said they were only an advertising site, and that I should avoid renting their properties that had a management company and should only rent from owners. D-!