8/10 Bueno
Mike R.
22 mar. 2024
Le gustó: Limpieza
Great home for a larger group but without pool heat
The good: Listing verbiage and pictures were accurate. Booking process was very smooth. House was very clean on arrival. Beautiful layout and open area to the back of the home. Home had enough room for our party to be comfortable, including amenities such as a game room as well as princess dresses for my grand daughter to wear. Very safe neighborhood to walk/run.
The Bad: Paid for pool heat for duration of our stay. Arrived to find it was not functioning. Numerous attempts (10-15 calls) to contact property manager and received zero response, even after requesting call back. It was not functioning when we left. The pool was to be a big part of our stay, so this was a major disappointment.
After we returned home the owner did follow up with us to extend her apologies, offering to refund cost of pool heat as well as cost reductions on a future stay, which was very nice of her. All interactions with the owner/booking agent were very positive; all interactions with the onsite property manager were negative/non-existent.
Mike R.
Se hospedó 10 noches en marzo de 2024