4/10 Malo
Janell T.
7 ene. 2023
Le gustó: Limpieza
Broken AC
Unfortunately our Air Conditioning unit was broken during the beginning of our arrival. The initial communication answer was that the the temperature was programmed and that they would need to look into changing it. We booked this property for almost two weeks. Being that it was the holiday weekend, the repair technician was unable to come until Monday. We were told that the repair would be a substantial amount. The next day another repair technician showed up unannounced, with no name tag or uniform and without communication from the property owners prior to his arrival. The standing temperature in the house was 77 and continued to climb throughout the day. Customer Service to remedy the situation was absent and nothing to help our stay become more comfortable was addressed (extra fans would have been appreciated). We made the best of the situation and still had fun and made memories. We were just disappointed as to the absent customer service provided considering the amount spent on this property and the length of our rental time. If you are staying at the property in the near future you may want to make sure the AC has been repaired.
Janell T.
Se hospedó 10 noches en diciembre de 2022