This trip was for Thanksgiving with my family.
I am a vacation rental property owner myself and I would never allow my house to be like this. I have also rented many vacation homes and this was one of the most disappointing.
I booked this trip through VRBO and was never told that all correspondence should go through Orlando Villas 411, nor was I ever provided Orlando Villas 411 website. I had to search the internet to find out this information. FYI - Orlando Villas 411 hires a third party property management company. I was never provided check in or check out information, only the address and a long list of rules. I was not told this was a gated community and gate passes would be needed. In fact the information I was provided said “Community Gate Access Code: N/A”. That was frustrating to say the least, when you have 3 cars in your group.
I paid extra money to heat the pool, but the temperature at its highest was 80 degrees, at best. The water level was significantly low so when I asked them to top it off, the minimal heating of the water was then gone. The hot tub was luke warm and the jets could not be controlled by the switch. The hot tub didn’t over flow into the pool. They did send someone to look at the hot tub and he said I don’t know what’s wrong and I cannot fix it, I will tell my boss. I never heard from his boss or the property manager.
When I called the property manager, they said call the people you booked with, when I called Orlando Villas 411 the said call the property manager, this circle continued for several hours. Not how I wanted to spend my first day of vacation. Communication with Orlando Villas 411 and their property management was poor, to say the least.
We were a party of 10, and the house sleeps 20 people, but there were not enough forks, spoons, knives, or glasses for the 10 of us. So we had to buy plastic or eat Thanksgiving dinner in shifts. The table has 8 worn and dirty chairs, but there are 4 stools at the kitchen counter.
The beds were very uncomfortable, and had no mattress pads. The sheets were old and dingy. I would recommend bringing your own linens. The bath towels were also dingy and worn.
All of the furniture in this house has outlived its IKEA life span and is broken, ripped, dirty, etc.
The ‘game room’ was a joke. The pool table was so worn out that you could not even play a game on it. The fuse ball table was just as beat up as the pool table. There was a dart board, but no darts.
