6/10 Aceptable
Veronica T.
11 jul. 2025
Okay Stay, Some Issues
The home overall was nice and was as it was described in the posting. The neighborhood was quiet. We had no issues with the tenant living above the garage on site and did not see or interact with them our whole visit. Cleanliness was an issue upon arrival. The floors were not mopped (my kids feet were black from walking barefoot in the house) and there was a lot of trash left behind from the previous guests (juice pouches, empty water bottles) around the house and the pool in the back. Unfortunately, were not eligible to use the Reunion water park which was not made clear in the posting. This was a main attraction for staying in Reunion, which was disappointing. We also did not receive the key card to use the other pools until day four despite asking the property manager about it on day two. There was not a property guide, emergency phone number or FAQfor guests concerning things to know like trash collection, amenities or check out procedures which seemed a little disorganized. We had to rely on chatting the manager in the VRBO app, which was a little time consuming going back and forth. The manager was responsive to our questions in the chat, but overall I think the property could be managed in a more organized way to improve the guest experience.
Veronica T.
Se hospedó 5 noches en junio de 2025