On the first night of our stay, one of our guests came running downstairs saying that she was bitten by something. Upon further inspection, we noticed that her bed was infested with bed bugs. Completely shocked, I called the emergency number but did not receive a call back until the next morning at 7:52 am. We were told that we couldn’t be moved to another property, however, pest control was sent to the home. Pest control inspected the infested room and saw bed bugs on the mattress in the room that the guest was bitten in. He also told us that there was a possibility that they may have spread to the other rooms upstairs, however, he didn't see any at that time. We were advised to close off the room and utilize the other rooms. Later that afternoon, we identified more bed bugs on the couch upstairs. Several hours later, One of my other guests laid in one of the beds in a different room, and was bitten. Unfortunately, the bed bug bite resulted in an allergic reaction and we had to seek out the nearest urgent care in fear that it would get progressively worse. I called the rental property's emergency number once again and was told that someone would call us. After about an hour or so of not receiving a call, I called again and spoke to another respresentative. I was promised a call, however,didn't receive one until the next morning at 9:13 am. That night all of my guests (4 adults) had to camp out on the floor in the living room and were confined to this one space. We complained to the rental company, and we're told that " it is hard to determine bed bugs in a home" and because we stayed two nights in the home, we could not receive a full refund. They were not very apologetic and seemed as if they could care less about our horrible experience. Do not rent under any
circumstances!!!