2/10
It was never disclosed to us that the pool deck, beach access, spa, and several other amenities were closed until 12 hours before our arrival. I requested a full refund and was not granted my request. It was unfortunate that this information was intentially withheld for such a long time. We even asked for a credit to be issued and we would revist when the amenities were opened and that was denied as well. This was extremely unprofessional.
Michael H.
Se hospedó 5 noches en mayo de 2025