I'm truly sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the condition of the room and the unpleasant odor you encountered during your stay. This does not align with the standards of cleanliness and comfort we strive to maintain. Your feedback is invaluable, and we take it seriously. Rest assured, we will investigate the issues you've mentioned and take immediate steps to address and rectify them to ensure a better experience for all our guests in the future. We hope you will consider giving us another chance to exceed your expectations. If there's anything specific you would like to share about your stay, please feel free to reach out to us directly.

Thank you Samantha. I love seeing feedback from our guests after their visit, especially when they had a good stay.

Thank you Marilyn. This property does have an elevator entrance, right next to Entrance A, with a flagstone pathway from the parking lot to the Sliding Glass door. Please visit our property again soon.

Thank you Marcel. I am happy to see good reviews from our guests, and hope that you visit our property again in the future.

Dear Thalia, Thank you for giving us a perfect rating.Looking forward to host you again.

Hello Lynn, Thank you for staying with The Best Western Plus Durham Hotel and Conference Centre, we are glad that you enjoyed your stay with our property, we hope to see you again very soon. Thank you for completing the review survey as well. We hope next time you stay with our property we can make your stay even better to get a 5 outta 5 review. Please let us know how we can improve to make you feel like your stay was a 5 outta 5. Regards,Taylor

Thank you so much for your lovely response. We all love seeing great responses come back from our guests.

We are sorr yhat your stay at our property was not up to all of your expectations. If something in your room is not working right, please let us know about it so we can try to fix it.

Thank you so much Kelsey. We love great feedback. Please come again soon.

Thank you Jamie. We love seeing good reviews come in. Please come again.

WE are very sorry to hear that your stay here did not live up to all of your expenctations. We will send maintenance to that room today to look into the fridge, and bathroom door. Please come again soon.

We are sorry to see that your visit to our property did not meet all of your expectations. I want to assure you that our housekeeping team thoroughly clean the rooms daily, and the carpets are deep cleaned with our carpet cleaner several times a year. If there were other guests who were disturbing your rest, we do apologize for that, and want to assure you that if any guests are being kept awake due to noise from other guests, they should reach out to the Front Desk to let them know of the situation. Finally, the hotel is going into a new round of renovations soon, and will be amplifying the availbale space for the breakfast room greatly. We hope that you come back and see our hotel once these renovations are completed, and we wow you with our hotel, and service.

Thank you for staying with us. We are sorry that your stay did not live up to all of your expectations. We hope that your next stay at our property is a 10/10.

Merci pour votre visite, nous sommes ravis d'avoir des retours de nos invités après leur visite. Nous espérons que vous reviendrez bientôt.Salutations,

Thank you for your review, we are glad we would accommodate your stay, we hope to see you soon.

Dear Yun,Thank you for choosing Best Western Plus Durham Hotel & Conference Centre for your recent stay during the fencing competition. We are delighted to hear that you found everything very good and that your stay was comfortable. We appreciate your positive feedback and hope to welcome you and your children back soon.Best regards,Adam KlukowskiGeneral ManagerBest Western Plus Durham Hotel & Conference Centre

Good Morning.We are sorry to see that you visit here did not meet all of you expections. Unfortunetely, you came when we had a plumbing issue in our central heating system, and parts had to be ordered to repair it. The good news is that all of the rooms have individual PTAC's that do not need the central heating system to maintain the desired temperature, so your room itself is always compfortable. The issue in the basement has been fixed, and the hallways are at a comfortable temperature now. We hope that you come back again soon, and are impressed by our property.

Thank you Mr. Geoffrey for completing our survery. We hope to see you very soon.

Thank you for taking the time to provide feedback based on your recent stay at our property. We are so happy to hear you decided to try out our hotel and that your experience was a good one. We hope when you are back in the area that we will see you again.

Dear Victoria,Thank you for choosing Best Western Plus Durham Hotel & Conference Centre and giving us a full 5-star rating! We appreciate your support and hope to welcome you back for another great stay.Best regards,Adam KlukowskiGeneral ManagerBest Western Plus Durham Hotel & Conference Centre

Byron, Thank you for taking the time to complete a survey based on your recent stay with us. We are happy to see you enjoyed your visit and hope if you are ever returning to the area that we will see you again. Happy New Year.

Suzanne,Thank you for taking the time to complete a survey about your recent stay with us. We are happy to see you had a positive experience and hope we were able to make you feel welcome and at home. If you are ever back in the area, we hope you will consider staying with us again so we can provide you with a 5/5 experience.

We are sorry that you did not enjoy your time here at the Best Western Hotel and Conference Centre, and hope that your next visit is 100% satisfactory.

Thank you so much for taking the time to complete the survey regarding your recent stay with us. We are pleased that you had a great experience and we hope to see you again should you need accommodations in the area.

On behalf of the staff at the Best Western Plus in Oshawa, we are sorry to hear that your family did not have the stay at our property that they were expecting. If there was another person at the property that caused your family to feel uncomfortable, I wish that you had brought it to the attention of the staff, or manager on duty, during your stay so that we could have done something about it. I hope that you will visit our property again in the future, and we will wow you on that visit.

Thank you for your visit to our property. We have recently gone though a major renovation in the guest rooms, and are planning new renovations for the lobby and public spaces. I hope that you will be inpressed after your next visit.

Hello Mackenzie, Thank you for your survey, we hope to see you very soon with the next time you stay a 5 outta 5 survey.

Hello Orville,I'm glad our propety could accommodate your stay, and hope to see you very soon with a 5 outta 5 survey for your nexts visits.

Hello Michael, I am sorry to hear about the nosie during your stay at our propety I can ensure you our boiler room is located on a different floor. hopefully on your nexts stay we can accommodate you more.

Thank you for your review, we are glad we would accommodate your stay, we hope to see you soon.

Geoff,Thank you so much for the 5 out of 5 review regarding your recent stay at our property. We are happy to have provided you with an exceptional experience.

Donna,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to see you again!

Kelly,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Jenna,Thank you for completing the survey regarding your recent stay at our property. We are happy our staff and facilities were able to provide you with an exceptional stay. We hope to see you again next time you're ever in the area.

Hello Chuck, I'm glad that our property could make your stay more memorable, and accommodate your needs during your stay. We all hope to see you very soon. Regards Taylor

Hello Candice, I am sorry to hear about all the issues you had during your stay, We did just upgrade our hotel and bought brand new mattress for the beds, Sorry about that. But I'm glad we could accommodate your stay, and we hope to see you again soon. Regards Taylor

Hello Michel, I'm glad we could accommodate your stay. Hope to see you soon. Regards Taylor

Thank you for completing the survey regarding your recent stay at our property. We are thrilled to have been able to provide a 5/5 experience. We hope to see you again soon.

Hello John, We are gald to see that our property could accommodate your stay, we hope to see you again in the future with 5 outta 5 review. Thank you for completing our survey.

Kevin,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Rodalyn,Thank you for taking the time to complete a survey based on your recent stay with us. We are thrilled to have provided a 5/5 experience and we look forward to seeing you again.

Will,Thank you for completing the survey regarding your recent with us. Your business is very important to us and we value your feedback. We hope you will come see us again so we can provide you with a 5/5 experience.

Gary,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will give us another chance to provide you with a 10/10 should you be back in the area.

Lynda,Thank you for completing a survey in regards to your recent stay. Your feedback is appreciated.

Thank you for completing a survey in regards to your recent stay at our hotel. We are happy to hear the staff were able to make you feel most welcome. We look forward to seeing you again.

John, Thank you for taking the time to complete a survey in regards to your recent stay with us. We appreciate your feedback. We hope next time you are in Oshawa you will give us a chance to make your stay a 10/10.