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Opiniones de Butterfly Grove Inn

2 out of 5
Butterfly Grove Inn
1073 Lighthouse Ave, Pacific Grove, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 498 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 362 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 1000 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alma

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Opcion
Fue muy facil y rapido hacer el registro de entrada. El personal era muy amable. Los cuartos eran espaciosos y muy limpios. Y un plus del hotel es su ubicacion a un lado del santuario de la mariposa monarca. Simplemente mi familia y yo quedamos encantados Butterfly Grove Inn siempre sera mi opcion en Pacific Grove.
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

lucas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
recomendable
Habitacion grande y comoda, excelente cama, desayuno ok, buena atencion
Se hospedó 1 noche en octubre de 2017

10/10 Excelente

Gary

We stumbled on this place and we weee pleasantly surprised. We will be back
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

shara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Monique

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful grounds and very large family room. Next to the Butterfly Sanctuary. Really liked the historical architecture, obviously old repurposed property with the main mansion subdivided into larger bedrooms.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Jessica, Lynnwood

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The main house we stayed in was so musty that all my clothes still smell. It was loud and you could hear everything going on around you. The shower head was super short and it felt awkward showering with it. The main door wouldn’t close but we did have a fridge with an okay freezer, microwave, and fans were available which is nice. The trail next go to the monarchs were closed so we didn’t get any feedback for those surrounding areas.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Juliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anita

Viaje en grupo
Le gustó: Servicios
Clean and convenient.
Se hospedó 1 noche en abril de 2024
Respuesta de Suzy, el 30 abr. 2024
Dear Anita,Thank you for choosing our quaint hotel and sharing your delightful experience! We're thrilled you enjoyed our clean rooms and convenient location near the monarch butterfly preserve. We look forward to welcoming you back for another enjoyable stay!Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Suzy, el 22 abr. 2024
Dear Cindy,Thank you for the perfect score. We hope to see you again for another memorable stay.Kind regards,BGI Team

10/10 Excelente

Victoria, San Francisco

Viaje en grupo, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice inn! Clean comfy room. There is a small refrigerator, microwave and coffee machine in the room which was very nice. Friendly staff. They allow dogs. There is a small grassy area in front of the room to walk a dog if needed. There is bigger field right outside of the property. They have pool and Jacuzzi (but I haven't had a chance to use it). Butterfly sanctuary is literally starts on the same property. There is a cafe at walkable distance from the property. I'll definitely come back again.
Se hospedó 1 noche en abril de 2024
Respuesta de Suzy, el 13 abr. 2024
Dear Victoria,Thank you so much for the perfect score and a wonderful review. We look forward to seeing you again for another memorable stay.Kind regards,BGI Team

6/10 Aceptable

Alexis

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Suzy, el 9 abr. 2024
Dear Alexis,Thank you for your feedback. We hope to see you again.Kind regards,BGI Team

10/10 Excelente

Shannon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and spacious. Room was cold and hard to get warm. Parking was challenging. Hotel staff were nice and friendly.
Respuesta de Suzy, el 7 abr. 2024
Dear Shannon,Thank you for the perfect score and your feedback. We hope to see you again.Kind regards,Butterfly Grove Inn Team

8/10 Bueno

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Suzy, el 28 mar. 2024
Dear Cynthia,Thank you for your positive feedback. We look forward to seeing you again.Kind regards,BGI Team

8/10 Bueno

Marjorie

Le gustó: Limpieza y servicio y personal
Very pet friendly and adjacent to the monarch butterfly sanctuary. Desk staff was very nice and responsive to questions/concerns.
Se hospedó 2 noches en marzo de 2024
Respuesta de Suzy, el 21 mar. 2024
Dear Marjorie,We are delighted to hear that you had a lovely experience at our pet-friendly hotel. Our location is indeed a treasure, situated adjacent to the monarch butterfly sanctuary and just a short stroll away from the captivating beaches and the serenity of the sea. Thank you for your kind words about our front desk staff. We look forward to welcoming you again for another memorable stay.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Suzy, el 20 mar. 2024
Dear Deborah,Thank you for the perfect score and positive feedback. We look forward to seeing you again for another memorable stay.Kind regards,BGI Team

6/10 Aceptable

Melinda

Viaje familiar
Pros- Clean rooms, nice area, TVs have good channels , working WiFi. Cons- Thin walls, you can hear people talking, no complimentary breakfast. Overall - Despite the Cons mentioned, we would still recommend it .We still had a good stay .
Se hospedó 3 noches en marzo de 2024
Respuesta de Suzy, el 13 mar. 2024
Dear Melinda,Thank you for taking the time to leave us a rating of your stay with us at Butterfly Grove Inn. We appreciate your patronage and look forward to serving you better in the future.Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

Cheryl

Viaje en pareja
Very clean. Nice area
Se hospedó 2 noches en marzo de 2024
Respuesta de Suzy, el 12 mar. 2024
Dear Cheryl,Thank you so much for the positive feedback. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent stay
Se hospedó 2 noches en febrero de 2024
Respuesta de Suzy, el 13 feb. 2024
Dear Guest,Thank you so much for the PERFECT SCORE review. We are glad you had an excellent stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, quiet, comfortable. Enjoyed our stay.
Se hospedó 2 noches en enero de 2024
Respuesta de Suzy, el 1 feb. 2024
Dear Guest,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Elisa, Pacifica

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay in PG, right next to the Monarch butterfly sanctuary. Clean, safe, quiet surroundings, wonderful staff, and budget-friendly. There’s a pool and hot tub, too!
Se hospedó 2 noches en enero de 2024
Respuesta de Suzy, el 29 ene. 2024
Dear Elisa,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Butterflies
Se hospedó 1 noche en enero de 2024
Respuesta de Suzy, el 29 ene. 2024
Dear Guest,Thank you for your positive feedback. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay again
This was our first here and we enjoyed ourselves. The staff was great and helpful. We liked being so close to the butterflies
Se hospedó 5 noches en enero de 2024
Respuesta de Suzy, el 29 ene. 2024
Dear Susan,With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a remarkable first impression. We are thrilled to hear that our staff was great and helpful. Our location, situated adjacent to the monarch butterfly sanctuary, is indeed a treasure. We can't wait to see you again.Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

Kira

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The front desk was very helpful and professional in dress and demeanor. The room was spacious and beds very comfortable. Booking, checking in, access, and check out were very easy. Overall, it was an excellent stay and I look forward to our next visit. The carpet needed a deep clean and the tub needed replacing. The water did not get very hot. We had noisy neighbors one night, and the light came through the blinds at night, so sleep was a little fitful. The location was ideal for beach and aquarium access. Good grocery stores nearby. I would stay here again without hesitation.
Se hospedó 2 noches en enero de 2024
Respuesta de Suzy, el 29 ene. 2024
Dear Kira,We truly appreciate your kind words and the time you've taken to share your experience at Butterfly Grove Inn. Thank you for your positive feedback and for choosing to stay with us. We are delighted to hear that you appreciate our helpful and professional staff, spacious rooms, comfortable beds, check-in/out process, and ideal location near local attractions.Also, we have shared your feedback with our team to improve in these areas.We can't wait to see you again for another enjoyable stay!Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Suzy, el 29 ene. 2024
Dear Margaret,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Anna

Viaje familiar
Great location for our trip.
Se hospedó 1 noche en enero de 2024
Respuesta de Suzy, el 28 ene. 2024
Dear Anna,Thank you for the perfect rating. We are so glad you enjoyed your stay and would love to host you again.Kind regards,BGI Team

10/10 Excelente

Tiffanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location for peace and relaxation.
This is a really nice place to stay. It’s quiet and peaceful. I love the location right next to the Monarch sanctuary and coastline. It’s a good value. We stayed in a junior suite.
Se hospedó 2 noches en enero de 2024
Respuesta de Suzy, el 23 ene. 2024
Dear Tiffanie,Thank you for the PERFECT score and for sharing your thoughts on your recent stay at our convenient and peaceful property in Pacific Grove. Our location, situated adjacent to the monarch butterfly sanctuary, is indeed a treasure. Should your future travels bring you back to Pacific Grove, we would be honored to welcome you again and provide another enjoyable stay.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Amanda, san mateo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Suzy, el 22 ene. 2024
Dear Amanda,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Suzy, el 22 ene. 2024
Dear Guest,Thank you for your positive feedback. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Peter

Se hospedó 2 noches en enero de 2024
Respuesta de Suzy, el 22 ene. 2024
Dear Peter,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Irene

Se hospedó 1 noche en enero de 2024
Respuesta de Suzy, el 22 ene. 2024
Dear Irene,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Suzy, el 3 ene. 2024
Dear Lisa,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Should your future travels bring you back to Pacific Grove, we would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Sue

Le gustó: Limpieza y condiciones de la propiedad
We've stayed here several times, quiet, affordable, dog-friendly. Unfortunately, they stopped providing the free breakfast but it's not a "deal breaker." This property also houses the monarch butterfly grove, we did not see too many because it was cloudy. Property is walkable to the ocean as well.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Suzy, el 1 ene. 2024
Dear Sue,We truly appreciate your kind words and the time you've taken to share your experience at Butterfly Grove Inn. Thank you for your positive feedback and for choosing to stay with us. Should your future travels bring you back to Pacific Grove, we would be honored to welcome you again and provide another enjoyable stay.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Joyce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
We stayed here so we could see the Monarch Butterfly Sanctuary early in the morning. We were greeted by a friendly informative staff member. He gave a great suggestion for dinner that night. The room was quaint and very clearn. We have a small service dog and she allowed with no issues.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Suzy, el 1 feb. 2024
Dear Joyce,With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a remarkable first impression. We are glad to hear that our staff was friendly and informative and gave a great suggestion for dinner. Our location, situated adjacent to the monarch butterfly sanctuary, is indeed a treasure. We can't wait to see you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Tobin

butterfly inn
We enjoyed our stay at the Butterfly grove inn very cute older hotel nestled in the woods of pacific grove it was quiet and peaceful room was clean and front desk was friendly and accommodating i would stay here again
Se hospedó 1 noche en diciembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Tobin,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Again, we are so glad you enjoyed your stay, and we would love to host you again. Kind Regards, Butterfly Grove Inn Team

10/10 Excelente

Deidre, Camarillo

Se hospedó 3 noches en diciembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Deidre,Thank you for the perfect rating. We are so glad you enjoyed your stay and would love to host you again.Kind regards,BGI Team

10/10 Excelente

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pretty pink inn
The Inn is adjacent to the Monarch sanctuary, so you can visit it several times to see the monarchs clustered or more active. The room was very neat and clean. It came equipped with microwave, mini fridge and coffee maker.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Jan,Thank you so much for the PERFECT SCORE review. We are glad you found our pink inn pretty and had a wonderful stay at Butterfly Grove Inn. Our location, situated adjacent to the monarch butterfly sanctuary, is indeed a treasure. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. We would love to host you again.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient and comfortable
Se hospedó 2 noches en noviembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Sharon,We truly appreciate your kind words and the time you've taken to share your beautiful pictures. Thank you for your positive feedback and for choosing to stay with us. Should your future travels bring you back to Pacific Grove, we would be honored to welcome you again and provide another enjoyable stay.Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

Gabriel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, right by Monarch Butterfly Sanctuary, easy access to roads, well maintained, nice pool and jaccuzi. However, be aware that room 17 is next to the laundry room and the staff is using it all day till 5 pm, when the washer goes into spin cycle it sounds like a jet engine is revving up. However, place is quiet at night.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Gabriel,Thank you for sharing your thoughts on your recent stay at our convenient and well-maintained property in Pacific Grove. Our location, situated adjacent to the monarch butterfly sanctuary, is indeed a treasure. Should your future travels bring you back to Pacific Grove, we would be honored to welcome you again and provide another enjoyable stay.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Jakeb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exceeded expectations
Se hospedó 2 noches en noviembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Jakeb,Thank you so much for the PERFECT SCORE review. We are thrilled to hear that your stay at Butterfly Grove Inn exceeded expectations. Should your future travels bring you back to Pacific Grove, we would be honored to welcome you again and provide another enjoyable stay.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

EMILY

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Walls are a little thin. Could hear the gentleman snoring throughout the evening. Plumbing is older and could hear every shower, sink water, and toilet flush. I would also have appreciated limited breakfast for the room price.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Emily,Thank you for sharing your thoughts on your recent stay at Butterfly Grove Inn. We have shared your feedback with our team to improve in these areas. We hope you give us another chance soon so we can share a more positive experience. Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

Rochelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We would stay again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Rochelle,Thank you for your positive feedback. We are glad you enjoyed your stay and look forward to seeing you again.Kind regards,Butterfly Grove Inn Team

10/10 Excelente

Kimberly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Butterflies
Favorite place to stay in Pacific Grove.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Suzy, el 27 dic. 2023
Dear Kimberly,Thank you so much for the PERFECT SCORE review. We are thrilled to hear that we are your favorite place to stay in Pacific Grove. We can't wait to see you again and provide another enjoyable stay.Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

Cliente verificado

Viaje familiar
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzy, el 31 oct. 2023
Dear Guest,Thank you for your positive feedback. We look forward to seeing you again.Kind regards,BGI Team

8/10 Bueno

Manuel R

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel and accommodations. Everything was great except for the very short showers. This won't be a problem for anyone under 5 feet tall though.
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzy, el 30 oct. 2023
Dear Manuel,Thank you for sharing your thoughts on your recent stay at Butterfly Grove Inn. We have shared your feedback with our team to improve in these areas. We hope you give us another chance soon so we can share a more positive experience. Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Adora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzy, el 31 oct. 2023
Dear Adora,Thank you for the perfect rating. We look forward to seeing you again.Kind regards,BGI Team

8/10 Bueno

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved that it was next to the Butterfly Sanctuary. Old but clean with friendly front desk.
Se hospedó 2 noches en octubre de 2023
Respuesta de Suzy, el 30 oct. 2023
Dear Jessica,Thank you for sharing your thoughts on your recent stay at our beautiful and quaint property in Pacific Grove. Our location is indeed a treasure, situated adjacent to the monarch butterfly sanctuary. Our friendly and helpful staff look forward to hosting you again on your next trip to Pacific Grove.Kind Regards,Butterfly Grove Inn Team

6/10 Aceptable

James, Castro Valley

Le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2023
Respuesta de Suzy, el 30 oct. 2023
Dear James,Thank you for taking the time to leave us a rating of your stay with us at Butterfly Grove Inn. We appreciate your patronage and look forward to serving you better in the future.Kind Regards,Butterfly Grove Inn Team

8/10 Bueno

MICHAEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Suzy, el 30 oct. 2023
Dear Michael,Thank you for taking the time to leave us a rating of your stay with us at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality in Pacific Grove. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Kind Regards,Butterfly Grove Inn Team

10/10 Excelente

Linda

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzy, el 30 oct. 2023
Dear Linda,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Butterfly Grove Inn. We work tirelessly to ensure our guests experience the best hospitality at Butterfly Grove Inn. Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,Butterfly Grove Inn Team

6/10 Aceptable

Richard

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Overall, a 3 star. The first room's door was installed backward, (hinges on the outside), serious security issue, and door could not seal properly, air gap all around door. Ceiling fan ran constantly; no switch to turn on, off, or control speed. When I requested a different room, the staff graciously accommodated us. Hotel flyer states "breakfast", however, none was available. Clerk stated that they hadn't had breakfast available since Covid-19...??? (I don't know what that meant) I must say that the entire property was very nice, quiet and clean, and staff was courteous and pleasant. For the best part of $400 for two nights I expected a little more, and, if you say you have breakfast, make it so, or change the write-up; it is deceiving..
Se hospedó 2 noches en octubre de 2023
Respuesta de BGI Management, el 19 oct. 2023
Thank you for your stay and valuable feedback. We apologize for any inconvenience you experienced, but we're pleased that our staff promptly accommodated your room change.We will promptly address the door issue and ensure it is fixed.If there was any miscommunication about the fan control switch, please note it's conveniently located next to the bed.Regarding breakfast, we discontinued it several years ago, and the information is updated to the best of our knowledge. We would appreciate a screenshot of where we might have missed updating this information.Thank you for choosing to stay with us, and we look forward to welcoming you back for an improved stay.Sincerely,Butterfly Grove Inn Management