6/10
Stayed here for our honeymoon. Froze the first night because the heater didn’t work. Messaged PMC “24 hour support” that night and had no response until the next day. PMC questioned if we knew how to operate thermostats then dropped off 4 portable heaters. 2 were filthy. PMC also sent repair man next afternoon. He told us the radiant heating pressure was at ZERO. He set it to 15. Probably something PMC should check before allowing guests. PMC never followed up or apologized for the issue. Poor cleaning job. Hairs inside sheets, trash left in drawers all around the house, disgusting grill & over grown grass in yard. We watched the neighboring property mow their lawn before guests arrived the next day. WARNING!! PMC charges a VERY EXPENSIVE deposit that’s not mentioned on VRBO and processed outside of the VRBO payment system!! Bathroom pictures on VRBO were outdated. New his and hers sinks. Guestbook outdated with the wrong WiFi password, trash pick up day, and false statement of complimentary laundry soap. Main bedroom light was inoperable.Overall, we would not stay at a property managed by this company (VIP Vacation Rentals) again. The property itself is great. Beautiful lake view from deck/balcony, ping pong and billiards in the detached garage, awesome house layout. If it was run by the owners or a different company it might have been a great stay.
Rachel L.
Se hospedó 4 noches en mayo de 2025