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Opiniones de The Springs Resort & Spa

2.5 out of 5
The Springs Resort & Spa
323 Hot Springs Blvd, Pagosa Springs, CO

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 104 de 214 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 214 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 214 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 214 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 214 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Barbara

Se hospedó 1 noche en agosto de 2023
Respuesta de Management Team, el 7 sept. 2023
Thank you for staying with us.

8/10 Bueno

Leidy

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Leidy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a fun day. I wish that we could’ve stayed longer! So relaxing…
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Joshua

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely as always!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de management team, el 19 abr. 2024
Thank you for staying with us Adam.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a very nice time.
Se hospedó 1 noche en marzo de 2024
Respuesta de management team, el 14 mar. 2024
So glad to hear this. We hope you come back soon.

10/10 Excelente

Hyunjoo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de management team, el 24 feb. 2024
Thank you for staying with us.

8/10 Bueno

James

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I just can't believe they charge $50 per extra hour on the check out after all the money we spent
Se hospedó 3 noches en febrero de 2024
Respuesta de management team, el 29 feb. 2024
Thank you for staying with us James. I will pass along your comment to the appropriate staff.

10/10 Excelente

Don

Se hospedó 1 noche en enero de 2024
Respuesta de Management Team, el 30 ene. 2024
Thanks for staying with us, we hope that you enjoyed your stay.

10/10 Excelente

Ed

Se hospedó 4 noches en enero de 2024
Respuesta de Management Team, el 30 ene. 2024
Thank you for staying with us, come back again soon.

10/10 Excelente

Whitnie

Se hospedó 3 noches en diciembre de 2023
Respuesta de Management Team, el 30 ene. 2024
Thanks for staying with us, we hope that you enjoyed your stay.

10/10 Excelente

Sergio, Albuquerque

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management Team, el 30 ene. 2024
Thanks for staying with us.

10/10 Excelente

Bertha E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de management team, el 24 feb. 2024
Thank you for staying with us.

2/10 Terrible

Garrett

No le gustó: Condiciones de la propiedad
The room was not up to standards for the rate I was chaged for the room, I am not sure how they can justify charging $625.00 a night for the room. It was probably a $150.00 a night room at best. It was not a deluxe room by any means. It smelled like it used to be a smoking room and the room next to us had someone that was coughing all night. When we got there and heard the room next door coughing we asked if we could get another room and they said no they had nothing. At checkout we asked if they could adjust the bill for the room they said because we booked through Expedia there was nothing they could do. So in the future I will book through the hotel direct in case I am not happy with the room so they can adjust the rate, unless Expedia can make and adjustment on the charge for this unsatisfactory room. I hope you can help with this and give some sort of credit, we paid for a deluxe suite and it was not worth rate charged at all.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

PHAM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management Team, el 27 nov. 2023
Thank you for staying with us.

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Management Team, el 27 nov. 2023
Thank you for staying with us.

2/10 Terrible

Gail

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When we arrived the person at front desk had no idea how to check us in under expedia we had wait at least 1 hour other than that it was great.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Leigh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome experience
Se hospedó 1 noche en octubre de 2023
Respuesta de Managment Team, el 27 nov. 2023
Thank you for staying with us. We are so glad that you enjoyed your stay.

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Just for the construction
Se hospedó 1 noche en octubre de 2023
Respuesta de Management Team, el 27 nov. 2023
Thank you for staying with us.

10/10 Excelente

Mary Kay

Viaje familiar
Le gustó: Servicios
This is an amazing place to come and experience mineral baths at their finest. The different pool temperatures and designed protocol for utilizing them was exhilarating, we did the cold plunge part 3 times. Everyone was helpful and friendly. They keep the pool area super clean.
Se hospedó 2 noches en octubre de 2023
Respuesta de Management Team, el 27 nov. 2023
Thank you for staying with us Mary Kay. We hope that you come back again soon.

8/10 Bueno

Arnoldus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found it confusing upon arriving at the resort as to where to check in. Signage was not very good and with construction adjacent to the property access was hampered. Long walk from parking to front entrance with luggage.....no valet or doorman available to assist. Dinning was not available for dinners...had to drive to local restaurants.
Se hospedó 2 noches en octubre de 2023
Respuesta de Management Team, el 27 nov. 2023
Thank you Amoldus, for sharing your feedback. I will make sure that this is shared with the entire team for improvement.

6/10 Aceptable

Marlee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Unique set up
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Tanya, JACKSONVILLE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Christine was wonderful, my husband and I really enjoyed our stay
Se hospedó 6 noches en septiembre de 2023
Respuesta de management team, el 28 sept. 2023
Thank you for the kind words about Christine, and thank you for staying with us.

10/10 Excelente

Matt

Se hospedó 1 noche en septiembre de 2023
Respuesta de management team, el 28 sept. 2023
Thank you for staying with us.

10/10 Excelente

Judith

Se hospedó 1 noche en agosto de 2023
Respuesta de Management Team, el 7 sept. 2023
Thank you for staying with us.

4/10 Malo

Kevin

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Outdated and over priced!
The setting is lovely, well situated on the river. BUT, it’s way over priced for the accommodations. The rooms were outdated, more like a motel. I suppose they have a captive market so they can gouge patrons at $400 per night, $50 per hour for late check out.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Lonnie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and relaxing! Staff always friendly and helpful.
Se hospedó 3 noches en agosto de 2023
Respuesta de Management Team, el 7 sept. 2023
Thank you for staying with us Lonnie. We hope you come back soon.

2/10 Terrible

Caleb John

Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
Great location, 1 star motel. Obscene price for the facility. Will not stay again
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Jeremy

Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Daniela

Viaje familiar
Le gustó: Comodidad de las habitaciones
Stay
The room had a tag to put on the door if needed of replacement for towels .we put it on door and no towels were changed or trash taken out like a reg hotel stay.we were told to take dirty towels to front to trade for clean ones . 1washer for the whole resort knowing the waters are dirty you would think they would have more the ice machine room was so hot and the drinks in the cantine are expensive and not very tasty it was 24 for 3 lemonades frozen that went bad right away plus additional charge for canolope by the L area food and drinks are separate charge
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de management team, el 9 ago. 2023
Thank you for staying with us.

4/10 Malo

Elaine

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Steve and Maureen

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Good: Proximity to the soaking pools. Property well maintained. Not good: Ugly view of a construction zone outside our window. High-priced.
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Christine, Trinidad

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Management Team, el 14 jun. 2023
Thank you for staying with us.

10/10 Excelente

Dr Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would highly recommend. Blessings Gary
Se hospedó 1 noche en junio de 2023
Respuesta de Management Team, el 14 jun. 2023
Thank you for staying with us Dr Gary.

6/10 Aceptable

Pamela

Viaje familiar
Le gustó: Limpieza
Overpriced for the room!
Se hospedó 3 noches en mayo de 2023

6/10 Aceptable

NanHei

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Kisoo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 1 noche en abril de 2023
Respuesta de Management Team, el 14 jun. 2023
Thanks so much for staying with us.

4/10 Malo

RONALD

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Miserable front desk person at check in. Room poorly equipped. No hangers. Room was small and dingy. Not worth the very high price.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Diedrich

Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Janessa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This will forever be one of the greatest trips I have ever taken. I had the pleasure of staying at The Springs Resort and Spa and having the most relaxing and rejuvenating time reconnecting with myself. The Springs Resort staff is top notch and the property was breathtaking with beautiful views of the San Juan Mountains, the San Juan Riverwalk and the cute charm of Pagosa Springs. The wellness activities that were offered at the resort during my stay are a core memory made during my time at The Springs. The forest bathing hike with Kelly delivered the most beautiful views and an amazing connection with the mountains, trees and nature. Aqua yoga in the hot springs with Kelly was another incredible experience I had the pleasure of doing. I followed that class up with Aqua Sound Bathing with AJ. I’m so grateful that I was able to attend this class, the connection with the springs, the sound vibrations and being in the present was exactly what I needed to kick off an amazing day at the springs. I also attending restorative yoga classes, a roll and recover class, a restful recharge class and the gratitude ceremony led by Will who was also an amazing guide through these practices. Kelly, AJ and Will made it feel like you were spending time with an old friend. These classes were the icing on the cake to my time at The Springs Resort and Spa. On top of all these amazing activities I also was able to spend some time at The Springs Spa. Again another incredible experience.
Se hospedó 3 noches en enero de 2023

10/10 Excelente

Yeonhee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
best place

8/10 Bueno

Zhuang

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Jeremy

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was AMAZING! The staff was so friendly and the areas around the property are all so great! If you get the chance to stop at Root House for a cinnamon roll, do it! if you get the chance to eat at The Rose, do it! Take a dip in one of the hot springs pools at 2 AM, JUST DO IT! The experience was so great! We came with our kiddos, definitely family friendly!
Se hospedó 3 noches en noviembre de 2022

8/10 Bueno

Shelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful resort.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Gilbert

Se hospedó 2 noches en junio de 2022

8/10 Bueno

Marcy, Ouray

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The "resort" is okay but overpriced compared to a similar resorts across Colorado. The hotel itself is fairly common stucco with general hotel furniture and decorations anywhere in the USA. The pool has public access, and therefore gets inundated by day users. The bed was extremely hard and our "luxury" King suite overlooked the parking lot. Aside from the river, the views of Pagosa are unimpressive, so overpriced for a shotty view. Would not go back to this area for a vacation getaway. Too many other nice resorts in Colorado for the same rates and fewer Texans.
Se hospedó 2 noches en junio de 2022